Thanks for visiting the Community today, @agniswan. I'm here to help you get past this error so you can get back to business.
There are some possible reasons why you encounter an error message when paying your QuickBooks Online (QBO) subscription. These are:
To resolve this, ensure you enter the correct Credit or Debit card number on the Payment Information page. It should be no special characters such as hyphens, commas, and periods on the Billing Address details.
If you're getting the same result, I'd suggest using a different card to pay for your subscription.
You can follow the steps in updating your payment method for your QuickBooks Online account in this article: Update the payment method or info for your QuickBooks Online subscription.
For future reference, read through this article: QuickBooks Online year-end guide and checklist. It provides more details on what you need to prepare to complete your year-end task.
I'll be right here if you need anything else. Have a great day ahead!
Thanks, but there is an internal issue. This card is open, of the company so enough funds, valid and working on all areas. When I subscribe, Quickbooks sends a test deduction, in this case a Indian rupee 5. Well that deduction happens from our bank. But thereafter instead of moving to Subscription, it gives the error:
Something's not quite right
Please update your payment information and try again. If the issue persists, please contact support and reference this message.(Error code:-81624)
Apparently, the QB system is having this error thus unable to process subscription. Then later, the transaction Co. it uses, reversed Rs. 5 back to our account. We have also tried to use a different browser, and remove all history cookies cache. Didnt work. Ive used a different card, didnt work,
There is just one thing, that is Netbanking Mandate option. It asks me to add Bank Code, Name, A/c etc and verification by either debit card or other, I use debit. Then it does take me to a place to "process'. However it shows a Mandate till 2024, and Sets it up for an overall fee of Rs. 36,000/- As in about Rs. 1000/month X 3 years. But the fee (by Debit Card) is Rs. 347/ month. Next, The Frequency in Bank Mandate doesnt say "Monthly" but "As and when presented". While I have been informed they dont hav annual fee as before but monthly deductions. And then theres this mandate that sets it up for 36,000 giving as an when presented. Possibly its monthly but thats my hunch. The QB support is not clarifying this. What if I process and get a Rs. 36,000 deduction! @ Rs 1000/month? They are again not clarifying, so I may try and process this alternate method and it appears it might work.
There were a few reports about Error code:-81624 when subscribing to QuickBooks. However, upon checking with our engineers, they found out that the issue was with the users' payment card, so we've advised them to use a different payment method/card.
As for your payment frequency, I would recommend contacting our Support team. That way, they can check to see why you're presented with a 3-year subscription.
If you have other questions in mind, you can always go back to this thread.
I have the same problem.
I tried around 4-5 cards + Netbanking with 3 banks. Everything ends up with a message saying - Something is not right, and try after few minutes. I have tried umpteen times, but the problem persists. There is no support number or email ID and all the links takes us through every other subject except for renewal. Finally, I submitted a form which promised that support will reach out to me in 1 day, but it has been more than 2 weeks and yet that 1 day has not arrived. My account is suspended/cancelled.
Fail to understand why QB has deployed such a malicious and non-functioning renewal system!
This is not the service we want you to experience, @Jayakrishnan.
I understand the impact of any delay in resolving this on-going billing issue. That being said, let me share some troubleshooting steps to help you reactivate your QuickBooks subscription.
Before anything else, the Error Code: -81624 means that the payment authorization failed. The reason for this is an invalid address or the details we enter is not matching with the financial institution. You'd want to access your QuickBooks account using a private or an incognito browser. Your regular browser's cache may have been corrupted, resulting to unexpected behavior when updating your billing information. You can use either of these keyboard shortcuts:
Also, you'd want to consider reviewing the following information:
Once logged in, you can try updating your credit card information. Here's how:
Just a heads-up, QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex. You can read through this article for more detailed insights: Update billing, payment, and subscription info in QuickBooks Online.
Lastly, you can refer to this article to see other possible reasons why a credit card authorization might be declined: Why was my credit card declined?
Know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
Thanks for the reply. Just to let you know, I have already tried the following steps:
We don't want our customers inconvenienced, Jayakrishnan. We're doing our best to provide the best customer service.
We appreciate the suggestions. Please know we're taking them seriously. I also recommend sending them directly to our software engineers. This way, they can take note of your ideas and insights. Let me guide you:
Don't hesitate to let us know if you have other concerns. We'll be right here to help you. Take care!
As much as you DON'T WANT CUSTOMERS to be inconvenienced, please note that I cannot do anything with the system now and it has started affecting my business!!
Just to let you know, I somehow managed to authenticate the bank mandate, I got an email from my bank saying that the mandate was successful. Even then, no change in my account status - it remains Cancelled status, and there is absolutely nothing that I can do here. Seems no testing of the feature was done at all by your IT team and the customers are left at large.
I know that having a canceled subscription will greatly impact the business, and I want to ensure you get the best support to help you get back on track.
I would recommend contacting our QBO Support team. That way, they can get your account details in a more secure environment and check your billing information. They will help you find the root cause of the issue, so it will be resolved the soonest.
You can reach out anytime if you have other concerns. We'll be here to assist you again.
Are you guys at Quickbooks/ Intuit some sort of jokers??
There are multiple threads with the same issue of accounts getting stalled and deactivated due to payment issues AT YOUR END, and all you guys reply is that there is something wrong with India customer's bank accounts??
There is no option to pay via cards anymore and we have multiple clients and company accounts running on QB and there is no resolution at your end. Furthermore there is no response or the India support has been completely cut-off!
Do you realize that India is an outsourcing hub for Accounting using QB and how much your lack of empathy is affecting our businesses?
Is this all a joke to the management at Intuit? This is disgusting and shameful, ho you are treating an important geography like India. If you donot rely on my thread here, please read the 100s of threads of the very same nature!
Yeah, I have multiple email threads from QBO support, with each thread ending in a standardised reply ' We here at Intuit Quick Books Online Support care about you and your business, and we want to see you succeed, so we look forward to hearing from you if you have any further questions. In case if you have any issue with Quick Books online please do not hesitate to contact us." and then starting a new thread again.
It is disgusting to note that a QBO could not roll out a simple subscription feature that allows the customers to pay one time upfront either monthly or yearly and keep the account active. Any customer who does not pay within a stipulated time (including grace period of one month, can still be moved to a cancelled state. Even a small local shop, has 3 years much better working payment system.
Just for the information, when we go through the e-mandate flow, QB takes the mandate for Rs 30000.00 which translates roughly 6 years at the current subscription rate!! Any once we give the mandate, they can raise the subscription charges to whatever they want, and continue to charge up to a limit of 30000.00!!
And during this entire duration, my Account remained in cancelled state, because of which my invoices could not be initiated. My client/business demands invoices on every month end last date. Finally, after about four weeks of impatient contact with QBO support, with no resolution in sight, I simply moved out of it, and took subscription with another leading Indian Provider, who offered us ONE YEAR FREE ACCOUNT, with full features. Their support desk helped me to set the entire account in 2 hrs.
QBO doesn't have a contact phone number anywhere! You always get into some completely unrelated pages - like community, similar links etc, that are generic, and the customer is kind of fooled every time, wasting time going through their links without any option to contact a live person.
And, QBO claims to solve the accounting problem of others, though it is not able to solve its own problem!!
Welcome to the Community, @nishanth.
To further help you with this, I highly recommend reaching out to our phone support team. This way they can conduct a formal investigation to determine the root cause of the issue. You can also request screen sharing so they can check your setup. Here's how:
You can also use this direct chat support link for QBO.
To ensure that you'll be assisted on time, please see our support hours page.
Also, you can always visit our Help articles page to seek sources to guide you in performing any QuickBooks tasks. Simply type a keyword of your concern on the search field and let the system show related articles to help you.
Don't hesitate to post here again if you have any QuickBooks concerns. I'll be here to help. Keep safe.
This is a customary reply and I have tried this multiple times. Even the executives are replying back saying 'We will look into this and solve', extremely sorry etc. and this has been going on since more than 6 weeks.
QuickBooks India not working.
QuickBooks India payment is not working.
QuickBooks India shutting down.
QuickBooks India fake.
QuickBooks India not working.
Careful and beware of QuickBooks India. They have shut their operations in India and are running a scam to make users believe that they are still active by using BOTS!
So many unsuspecting users are left in a lurch and clients are very unhappy with CPA and CA firm!
BOYCOTT QuickBooks Intuit and to hell with them and their discriminatory Asia policies.
I understand the importance of paying your subscription to keep your account active for your business. I recommend contacting our Support team bout this issue. They have the tools to resolve this and let you pay your subscription. They can get your account info in a more secure environment than here which is a public forum.
If there's anything that I can help you with, feel free to respond through this thread.
Thanks for 'understanding the importance of paying your subscription to keep your account active for your business' Since, the account is inactive for more than couple of months, your understanding at this time is even more welcoming. Request you to keep understanding all the affected customers in future as well, so that at least few of them run out of business.
And, if you are not aware, you non-existent helpdesk/support system is also helpless as they do not know what is happening, when it will be (if at all) resolved. So, instead of customers, you can directly interact with your support team.
Good news finally!! I was able to renew my account with the help QB support desk. Here is what we need to do:
1) Open Quickbooks in Chrome - incognito mode.
2) Go to Accounts and Settings > Company. Re-enter company name, Company Type > Industry & Select the checkboxes under address. Note that, you have to do this even if if you might already see the details that were entered earlier. Make sure, your Company address does not have any special characters (like hyphen, comma, etc)
3) Go to Billing and subscription, enter your bank details. It will take you to the Razorpay page, click on Proceed, authorize your bank mandate and finally approve it. Stay on the page until you do final approval.
4) Your subscription is renewed!!
Note: The annual renewal offer is not active yet, so you may be charged every month.
Very much the same issue I am facing for one month, getting calls from clients to share data but there is no support from Quickbooks. Literally, I am now repenting to use QuickBooks. There is no call support, no mail support and also their chat support is useless, No proper information or solutions are given.
May I know @Jayakrishnan how your payment issue got solved?
I would also get disappointed if a software I'm using doesn't have the necessary support for certain issues. I'd like to take this opportunity to ensure you get the help you need in resolving the payment issue.
It looks like Jayakrishnan already resolved their issue. The error message stems from a cache-related problem, so you'll want do their solutions.
You can use this permalink to go to their solution: Permalink.
It may not be limited to a cache issue. If you're using a debit or a credit card, you'll want to ensure your billing details (address, CVV code, and card details) are correct. Plus, you'll also want to ensure that it is an active card with enough funds.
I would recommend checking out these articles for more details and the solution:
Also regarding our support availability, QuickBooks India only offers chat support at this time (aside from the Community channel).
After re-subscribing, do you need to use the Online Banking feature to manage your transactions? Check this article out for the steps and details: Connect bank and credit card accounts to QuickBooks Online.
Let me hear your thoughts if you have other concerns regarding the program or your account. I'm always here to help you out.