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agniswan
Level 1

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Ive been in touch with QB Tech Team member who has tried as he says, but has been unable to make any difference. I had a similar issue in Singapore earlier, but it was fixed in 48 hours. I thought it would be easy for Indian tech, but its not happening. How can this be fixed.
21 Comments 21
katherinejoyceO
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Thanks for visiting the Community today, @agniswan. I'm here to help you get past this error so you can get back to business.  

 

There are some possible reasons why you encounter an error message when paying your QuickBooks Online (QBO) subscription. These are:

 

  • The card is over the limit or has expired.
  • Invalid account number.
  • It has been listed as a lost or stolen card.
  • Bank won’t authorize the card electronically.

 

To resolve this, ensure you enter the correct Credit or Debit card number on the Payment Information page. It should be no special characters such as hyphens, commas, and periods on the Billing Address details.

 

If you're getting the same result, I'd suggest using a different card to pay for your subscription. 

 

You can follow the steps in updating your payment method for your QuickBooks Online account in this article: Update the payment method or info for your QuickBooks Online subscription.

 

For future reference, read through this article: QuickBooks Online year-end guide and checklist. It provides more details on what you need to prepare to complete your year-end task.

 

I'll be right here if you need anything else. Have a great day ahead!

 

 

 

 

agniswan
Level 1

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Thanks, but there is an internal issue. This card is open, of the company so enough funds, valid and working on all areas. When I subscribe, Quickbooks sends a test deduction, in this case a Indian rupee 5. Well that deduction happens from our bank. But thereafter instead of moving to Subscription, it gives the error: 

Something's not quite right

Please update your payment information and try again. If the issue persists, please contact support and reference this message.(Error code:-81624)

Apparently, the QB system is having this error thus unable to process subscription. Then later, the transaction Co. it uses, reversed Rs. 5 back to our account. We have also tried to use a different browser, and remove all history cookies cache. Didnt work. Ive used a different card, didnt work,

 

There is just one thing, that is Netbanking Mandate option. It asks me to add Bank Code, Name, A/c etc and verification by either debit card or other, I use debit. Then it does take me to a place to "process'. However it shows a Mandate till 2024, and Sets it up for an overall fee of Rs. 36,000/- As in about Rs. 1000/month X 3 years. But the fee (by Debit Card) is Rs. 347/ month. Next, The Frequency in Bank Mandate doesnt say "Monthly" but "As and when presented". While I have been informed they dont hav annual fee as before but monthly deductions. And then theres this mandate that sets it up for 36,000 giving as an when presented. Possibly its monthly but thats my hunch. The QB support is not clarifying this. What if I process and get a Rs. 36,000 deduction! @ Rs 1000/month? They are again not clarifying, so I may try and process this alternate method and it appears it might work.

 

JessT
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Hi agniswan,

 

There were a few reports about Error code:-81624 when subscribing to QuickBooks. However, upon checking with our engineers, they found out that the issue was with the users' payment card, so we've advised them to use a different payment method/card.

 

As for your payment frequency, I would recommend contacting our Support team. That way, they can check to see why you're presented with a 3-year subscription.

 

If you have other questions in mind, you can always go back to this thread.

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

I have the same problem. 

 

I tried around 4-5 cards + Netbanking with 3 banks. Everything ends up with a message saying - Something is not right, and try after few minutes. I have tried umpteen times, but the problem persists. There is no support number or email ID and all the links takes us through every other subject except for renewal. Finally, I submitted a form which promised that support will reach out to me in 1 day, but it has been more than 2 weeks and yet that 1 day has not arrived. My account is suspended/cancelled. 

 

Fail to understand why QB has deployed such a malicious and non-functioning renewal system!

IamjuViel
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

This is not the service we want you to experience, @Jayakrishnan.

 

I understand the impact of any delay in resolving this on-going billing issue. That being said, let me share some troubleshooting steps to help you reactivate your QuickBooks subscription. 

 

Before anything else, the Error Code: -81624 means that the payment authorization failed. The reason for this is an invalid address or the details we enter is not matching with the financial institution. You'd want to access your QuickBooks account using a private or an incognito browser. Your regular browser's cache may have been corrupted, resulting to unexpected behavior when updating your billing information. You can use either of these keyboard shortcuts:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Also, you'd want to consider reviewing the following information: 

  • Make sure there are no special characters or symbols (such as @ or *) in your billing address. Special characters will cause errors.
  • Make sure every field on the payment method screen is filled in, including the Postal code. If your address doesn't have a Postal code, enter 00000.
  • Follow "Step 1: Update your billing info" in a private web browser. For Google, this is called Incognito mode and for Safari, it's a Private window. If you can update your billing info and don't see the error, you need to clear your web browser cache.

Once logged in, you can try updating your credit card information. Here's how:

  1. Go to the Gear icon.
  2. Click Settings, then Account and settings.
  3. Select Billing & Subscription.
  4. See if you still encounter the error.

Just a heads-up, QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex. You can read through this article for more detailed insights: Update billing, payment, and subscription info in QuickBooks Online.

 

Lastly, you can refer to this article to see other possible reasons why a credit card authorization might be declined: Why was my credit card declined?

 

Know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Thanks for the reply. Just to let you know, I have already tried the following steps:

 

  1. Tried with Net banking and Credit card option (Master/Visa). Credit card mode has hence been removed for some reasons. So, I am left with only Netbanking option and IT DOES NOT WORK.
  2. I tried to reach out to customer care on 04/19 via web links and I got a message saying CC will reach out to me in 2 days, and today I got a call. 
  3. Based on the suggestion from Customer care executive, I removed all special Characters from my business address, and then tried once again with netbanking. It took me to the authentication page after which I got an SSL/security error. The customer care executive has taken screenshot of that. I was asked to try with another bank, which also resulted in the same error.
  4. My understanding is that there are genuine issues with the subscription feature on QB and there is no ETA for the fix, based on what I hear from the customer care executive with whom I talked/screen shared. It can fail if there are special characters, it can fail with Bank info, and so on. And to top it all, there are no valid meaningful messages that points to the problem. With so many failure scenarios, it is a pain to reach out to customer care, which is practically non-existent for everything.
  5. The bigger problem is that my account is in Cancelled state as a result of the account not being renewed. As a result I am not able to perform any kind of activity on my account including raising any new invoices, reconciling any payments etc. which are critical to a business. And there is no ETA when this will be usable.
  6. Finally, a company such as QB which is one of the acclaimed leaders in Account Management software has made a subscription renewal such a cumbersome and mysterious process that somebody who is in IT industry for last 18 years has to go through a learning curve to make the payment. Even a small next door shop has a better and working payment mechanism.

 

My Suggestions:

  1. For such accounts which are up for renewal, you could at least provide a NEFT payment mechanism so that the customers are not blocked.
  2. Before rolling out such updates, it would have been nice if it had been tested and rolled out. Once things are out in production, and customers starts feeling the pain, then it spoils all the goodwill that QB has gained over the years.
  3. The error messages are no way intuitive, it just says something is not right and contact customer care for that. At least, a sensible message is expected.
  4. Finally, there should be a contact number or email or a ticketing system that can help the customer raise his complaints. I had to search all over the place to get to a form to raise a complaint and then, there was no/delayed response. This is a big turn off and raises doubts over genuineness of QB as a company.

 

Kristine Mae
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

We don't want our customers inconvenienced, Jayakrishnan. We're doing our best to provide the best customer service. 

 

We appreciate the suggestions. Please know we're taking them seriously. I also recommend sending them directly to our software engineers. This way, they can take note of your ideas and insights. Let me guide you:

  1. Click the Gear icon.
  2. Select Feedback.

Don't hesitate to let us know if you have other concerns. We'll be right here to help you. Take care!

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

As much as you DON'T WANT CUSTOMERS to be inconvenienced, please note that I cannot do anything with the system now and it has started affecting my business!!

 

Just to let you know, I somehow managed to authenticate the bank mandate, I got an email from my bank saying that the mandate was successful. Even then, no change in my account status - it remains Cancelled status, and there is absolutely nothing that I can do here. Seems no testing of the feature was done at all by your IT team and the customers are left at large. 

 

Jay

JessT
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Hi Jay,

 

I know that having a canceled subscription will greatly impact the business, and I want to ensure you get the best support to help you get back on track.

 

I would recommend contacting our QBO Support team. That way, they can get your account details in a more secure environment and check your billing information. They will help you find the root cause of the issue, so it will be resolved the soonest.

 

You can reach out anytime if you have other concerns. We'll be here to assist you again.

kgkg9
Level 1

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Are you guys at Quickbooks/ Intuit some sort of jokers??

 

There are multiple threads with the same issue of accounts getting stalled and deactivated due to payment issues AT YOUR END, and all you guys reply is that there is something wrong with India customer's bank accounts??

 

There is no option to pay via cards anymore and we have multiple clients and company accounts running on QB and there is no resolution at your end. Furthermore there is no response or the India support has been completely cut-off!

 

Do you realize that India is an outsourcing hub for Accounting using QB and how much your lack of empathy is affecting our businesses?

 

Is this all a joke to the management at Intuit? This is disgusting and shameful, ho you are treating an important geography like India. If you donot rely on my thread here, please read the 100s of threads of the very same nature!  

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Yeah, I have multiple email threads from QBO support, with each thread ending in a standardised reply ' We here at Intuit Quick Books Online Support care about you and your business, and we want to see you succeed, so we look forward to hearing from you if you have any further questions. In case if you have any issue with Quick Books online please do not hesitate to contact us."  and then starting a new thread again.

 

It is disgusting to note that a QBO could not roll out a simple subscription feature that allows the customers to pay one time upfront either monthly or yearly and keep the account active. Any customer who does not pay within a stipulated time (including grace period of one month, can still be moved to a cancelled state. Even a small local shop, has 3 years much better working payment system. 

 

Just for the information, when we go through the e-mandate flow, QB takes the mandate for Rs 30000.00 which translates roughly 6 years at the current subscription rate!! Any once we give the mandate, they can raise the subscription charges to whatever they want, and continue to charge up to a limit of 30000.00!!

 

And during this entire duration, my Account remained in cancelled state, because of which my invoices could not be initiated. My client/business demands invoices on every month end last date. Finally, after about four weeks of impatient contact with QBO support, with no resolution in sight, I simply moved out of it, and took subscription with another leading Indian Provider, who offered us ONE YEAR FREE ACCOUNT, with full features. Their support desk helped me to set the entire account in 2 hrs.

 

QBO doesn't have a contact phone number anywhere! You always get into some completely unrelated pages - like community, similar links etc, that are generic, and the customer is kind of fooled every time, wasting time going through their links without any option to contact a live person.

 

And, QBO claims to solve the accounting problem of others, though it is not able to solve its own problem!! 

nishanth
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

The same problem, quickbooks has not offered any solutions regarding this and its imposible to contact their customer service, 

DivinaMercy_N
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Welcome to the Community, @nishanth.

 

To further help you with this, I highly recommend reaching out to our phone support team. This way they can conduct a formal investigation to determine the root cause of the issue. You can also request screen sharing so they can check your setup. Here's how:

 

  1. Go to the Help menu and click Contact us.
  2. Enter a brief description of your concern in the question box.
  3. Select Continue.
  4. Then, choose a way to connect with us. Either Start a chat or Have us call you.

 

You can also use this direct chat support link for QBO

 

To ensure that you'll be assisted on time, please see our support hours page.

 

Also, you can always visit our Help articles page to seek sources to guide you in performing any QuickBooks tasks. Simply type a keyword of your concern on the search field and let the system show related articles to help you. 

 

Don't hesitate to post here again if you have any QuickBooks concerns. I'll be here to help. Keep safe. 

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

This is a customary reply and I have tried this multiple times. Even the executives are replying back saying 'We will look into this and solve', extremely sorry etc. and this has been going on since more than 6 weeks.

kgkg9
Level 1

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

QuickBooks India not working.

 

QuickBooks India payment is not working.

 

QuickBooks India shutting down.

 

QuickBooks India fake.

 

QuickBooks India not working.

 

Careful and beware of QuickBooks India. They have shut their operations in India and are running a scam to make users believe that they are still active by using BOTS!

 

So many unsuspecting users are left in a lurch and clients are very unhappy with CPA and CA firm!

 

BOYCOTT QuickBooks Intuit and to hell with them and their discriminatory Asia policies.  

 

 

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

And they claim to solve the accounting problem of others!!Screenshot 2021-05-11 at 11.45.03 AM.png

JessT
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Hi Jayakrishnan,

 

I understand the importance of paying your subscription to keep your account active for your business. I recommend contacting our Support team bout this issue. They have the tools to resolve this and let you pay your subscription. They can get your account info in a more secure environment than here which is a public forum.

  1. Select (?) Help.
  2. In the QB Assistant enter the topic you need help with. example: getting Error code:-81624 when changing CC
  3. Select Contact Us to connect with a live support agent.
  4. Choose Start a chat with a support expert. Live chat 24/7 (M-F).

If there's anything that I can help you with, feel free to respond through this thread.

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Thanks for 'understanding the importance of paying your subscription to keep your account active for your business' Since, the account is inactive for more than couple of months, your understanding at this time is even more welcoming. Request you to keep understanding all the affected customers in future as well, so that at least few of them run out of business.

 

And, if you are not aware, you non-existent helpdesk/support system is also helpless as they do not know what is happening, when it will be (if at all) resolved. So, instead of customers, you can directly interact with your support team.

Jayakrishnan
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Guys,

 

Good news finally!! I was able to renew my account with the help QB support desk. Here is what we need to do:

 

1) Open Quickbooks in Chrome - incognito mode.

2) Go to Accounts and Settings > Company. Re-enter company name, Company Type > Industry & Select the checkboxes under address. Note that, you have to do this even if if you might already see the details that were entered earlier. Make sure, your Company address does not have any special characters (like hyphen, comma, etc) 

3) Go to Billing and subscription, enter your bank details. It will take you to the Razorpay page, click on Proceed, authorize your bank mandate and finally approve it. Stay on the page until you do final approval.

4) Your subscription is renewed!!  

 

Note: The annual renewal offer is not active yet, so you may be charged every month.

sa0510
Level 2

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Very much the same issue I am facing for one month, getting calls from clients to share data but there is no support from Quickbooks. Literally, I am now repenting to use QuickBooks. There is no call support, no mail support and also their chat support is useless, No proper information or solutions are given. 

May I know @Jayakrishnan how your payment issue got solved?

jamespaul
QuickBooks Team

Quickbooks Subscription is not Working on Credit/Debit Card. As you submit, it processed Rs. 5, money is deducted and it gives an error from QB side.(Error code:-81624)

Hello, sa0510. 

 

I would also get disappointed if a software I'm using doesn't have the necessary support for certain issues. I'd like to take this opportunity to ensure you get the help you need in resolving the payment issue. 

 

It looks like Jayakrishnan already resolved their issue. The error message stems from a cache-related problem, so you'll want do their solutions.

 

You can use this permalink to go to their solution: Permalink

 

It may not be limited to a cache issue. If you're using a debit or a credit card, you'll want to ensure your billing details (address, CVV code, and card details) are correct. Plus, you'll also want to ensure that it is an active card with enough funds. 

 

I would recommend checking out these articles for more details and the solution:

 

 

Also regarding our support availability, QuickBooks India only offers chat support at this time (aside from the Community channel). 

 

After re-subscribing, do you need to use the Online Banking feature to manage your transactions? Check this article out for the steps and details: Connect bank and credit card accounts to QuickBooks Online.

 

Let me hear your thoughts if you have other concerns regarding the program or your account. I'm always here to help you out.