I want to speak with supervisor

Hi there, dev9099666000.

I understand you need to speak with our phone representative. Though aside from the Customer Support team, you can also share your concern with us, and we'll help you out.

Currently, we are unable to provide a direct number or someone from our support to call you directly to talk with you. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team.

I recommend going to the Help icon. From there, you can contact us through messaging. Please note that we also have limited staff and reduced support hours due to the pandemic. They're only open from 9:30 AM to 6:00 PM Monday-Friday.

Here's how to contact them:

1. Log in to your QuickBooks Online (QBO) account.
2. Go to the Help menu.
3. Type your question in the search box below or click on one of the following frequently viewed topics.
4. Click No, I still need help.
5. Select Contact QuickBooks Support.
6. You'll be routed in the Choose a way to connect with us page.
7. Choose Chat.

I'm also adding different articles to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments.

Let me know if you have other questions related to QuickBooks. I'm always here to assist you.

Hi

Have the following list of queries

1. Need to know how to map the gst entries?

2. Journal entries numbers are not chronological. how can i make it chronological?

3.  How to cut off previous year from current year?

4.  2 companies accounts are not used. how can i change and use it for other companies?

Hello there, @as41.

I've come to help and address the list of queries that you have for QuickBooks Online.

Let's begin with your questions number 1 and 2. To guide you in mapping your GST entries together with having it in chronological order, I suggest reaching out to your accountant. They'll be able to provide you the best way on how to manage journal entries in the system to keep your books accurate. 

You can also find an accountant through this link: Find an accountant or bookkeeper.

When it comes to your question number 3, If you're referring to cut off the reporting of the transactions from the previous year, you can set a month on when do you want to start the fiscal year on the account. This way, only the entries on this fiscal year will be showing up in QBO.

To do that:

1. Click on the Gear icon at the top.
2. Press on Accounts and Settings under Your Company. 
3. Refer to the Advanced tab.
4. Tick on the pencil icon beside Accounting.
5. Select the first month of your account's fiscal year in the First month of fiscal year section.
6. Hit on Save. 

However, if you want to close your books for the previous year, just enable the Close the Books option in the Accounting section. Please check out the screenshot above for your reference. You can also visit this link to give you more details in closing your books: Learn how to close your books in QuickBooks Online.

Lastly, for your fourth concern, you can still purge the two accounts that were not used so you can utilize it for your other companies. In doing this, you'll need to make sure that you're account is less than 60 days. 

Please keep in mind that this process only works for QuickBooks Online Plus and Essentials. The system deletes all data entered into the company, and you're unable to restore or reverse them.

To purge the data, follow the steps listed below:

1. Log in to your QuickBooks Online account.
2. Change the URL to include /purgecompany.
3. Example: URL shows https://qbo.intuit.com/c28/app/homepage, change to: https://qbo.intuit.com/c28/app/purgecompany.
4. The next screen will provide a summary of the items to be deleted.
5. Type the word “YES” once the data gets deleted, then click OK.
6. Click Wipe Data once your selections are complete.
7. Once the deletion is complete, you will be rerouted to your home page.

If your account is beyond 60 days, you can no longer use it for the other companies. In this case, you'll need to cancel it and start an new subscription to be used.

To cancel your account:

1. Log in to QuickBooks Online.
2. Click the Gear icon.
3. Select Account and Settings.
4. Choose Billing and Subscription on the left.
5. Click Cancel Trial.
6. Select Continue to Cancel and Continue to Cancel again.
7. Answer the exit survey and choose Confirm Cancel.

The following is a brief video to serve as an example of this process:

To start a new account:

1. Go to https://quickbooks.intuit.com/choose-country/.
2. Fill up the User ID and password.
3. You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.

You can read through this article for additional information: Delete QuickBooks Online data and start from scratch.

To verify the age of your account you can always reach out to our Customer Care Team. They'll be able to check on the details on your account. 

Here's how you can contact them: 

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Start a chat.

Please update me on how things turn out by leaving a reply below. I'll be right here to lend a helping hand if there's anything else that you need. 

I put in for a payroll correction on 12-30-21.  I was sent an email and asked to send the excel doc that would provide the information for the correction.  I sent it back the same day with the rep on the phone.  She said the correction would take 7-10 days (I understand business days).  After about the 15th day, I called again to follow up as nothing had been corrected.  The new rep told me she was sorry that the correction was not completed and that she would escalate it and that it would be completed within a couple of days.  I gave it about 5 days with no completion.  I called again (1-26) and spoke with rep #3 - with the same "I'm sorry, but it looks like they are working on it and it would be completed 1-27.  1-26 at 6:50 pm, I received an email from a lady saying she was my payroll correction rep.  She said I need to fill out the attached template with the information I need corrected and that I would receive a second email to load it to the file exchange.  No template attached.  No 2nd email sent to me. I responded that there was not template and that the info was sent to her on 12-30 and did she not receive it?  No response ever received from her.  1-27 Called again rep#4 - she sent me an email showing what the template should look like.  With the rep on the line I filled out the same information in the original excel doc sent on 2-30 and I uploaded it to the exchange (where the first doc already sits).  At first was told it would be 20-30 days (which is crazy, considering this started on 12-30).  Rep reassured my that after explaining to team, it would be corrected by next day.  1-28 rep#5 reached out to correction team and was told it would be completed 1-28, just give them a bit. 6 hours later, nothing.  1-28 rep#6 and a 2 1/2 hour call, was told it had been assigned but it would be about 2 days, which has now made me late filing my W-2's. I asked to speak to a supervisor, but was told that the correction group is an internal team and that they do not take phone calls.  How convenient that they can "kick the can down the road", lie and not take any responsibility or have any accountability for not doing their job.  I need help.  This is not my fault.

I too have had a very similar experience as you. QBO is terrible with customer service. Good luck to those that need some action item to be performed for them. I have zero confidence my problem will ever be corrected. QBO seems to just turn the other direction and pretend our problems don't exist. I guess that's easier than actually doing your job. Must be nice, maybe I should apply for an open position...

Potential new customers stay away!