I want to speak with supervisor

Hi there, dev9099666000.

I understand you need to speak with our phone representative. Though aside from the Customer Support team, you can also share your concern with us, and we'll help you out.

Currently, we are unable to provide a direct number or someone from our support to call you directly to talk with you. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team.

I recommend going to the Help icon. From there, you can contact us through messaging. Please note that we also have limited staff and reduced support hours due to the pandemic. They're only open from 9:30 AM to 6:00 PM Monday-Friday.

Here's how to contact them:

1. Log in to your QuickBooks Online (QBO) account.
2. Go to the Help menu.
3. Type your question in the search box below or click on one of the following frequently viewed topics.
4. Click No, I still need help.
5. Select Contact QuickBooks Support.
6. You'll be routed in the Choose a way to connect with us page.
7. Choose Chat.

I'm also adding different articles to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments.

Let me know if you have other questions related to QuickBooks. I'm always here to assist you.

Hi

Have the following list of queries

1. Need to know how to map the gst entries?

2. Journal entries numbers are not chronological. how can i make it chronological?

3.  How to cut off previous year from current year?

4.  2 companies accounts are not used. how can i change and use it for other companies?

Hello there, @as41.

I've come to help and address the list of queries that you have for QuickBooks Online.

Let's begin with your questions number 1 and 2. To guide you in mapping your GST entries together with having it in chronological order, I suggest reaching out to your accountant. They'll be able to provide you the best way on how to manage journal entries in the system to keep your books accurate. 

You can also find an accountant through this link: Find an accountant or bookkeeper.

When it comes to your question number 3, If you're referring to cut off the reporting of the transactions from the previous year, you can set a month on when do you want to start the fiscal year on the account. This way, only the entries on this fiscal year will be showing up in QBO.

To do that:

1. Click on the Gear icon at the top.
2. Press on Accounts and Settings under Your Company. 
3. Refer to the Advanced tab.
4. Tick on the pencil icon beside Accounting.
5. Select the first month of your account's fiscal year in the First month of fiscal year section.
6. Hit on Save. 

However, if you want to close your books for the previous year, just enable the Close the Books option in the Accounting section. Please check out the screenshot above for your reference. You can also visit this link to give you more details in closing your books: Learn how to close your books in QuickBooks Online.

Lastly, for your fourth concern, you can still purge the two accounts that were not used so you can utilize it for your other companies. In doing this, you'll need to make sure that you're account is less than 60 days. 

Please keep in mind that this process only works for QuickBooks Online Plus and Essentials. The system deletes all data entered into the company, and you're unable to restore or reverse them.

To purge the data, follow the steps listed below:

1. Log in to your QuickBooks Online account.
2. Change the URL to include /purgecompany.
3. Example: URL shows https://qbo.intuit.com/c28/app/homepage, change to: https://qbo.intuit.com/c28/app/purgecompany.
4. The next screen will provide a summary of the items to be deleted.
5. Type the word “YES” once the data gets deleted, then click OK.
6. Click Wipe Data once your selections are complete.
7. Once the deletion is complete, you will be rerouted to your home page.

If your account is beyond 60 days, you can no longer use it for the other companies. In this case, you'll need to cancel it and start an new subscription to be used.

To cancel your account:

1. Log in to QuickBooks Online.
2. Click the Gear icon.
3. Select Account and Settings.
4. Choose Billing and Subscription on the left.
5. Click Cancel Trial.
6. Select Continue to Cancel and Continue to Cancel again.
7. Answer the exit survey and choose Confirm Cancel.

The following is a brief video to serve as an example of this process:

To start a new account:

1. Go to https://quickbooks.intuit.com/choose-country/.
2. Fill up the User ID and password.
3. You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.

You can read through this article for additional information: Delete QuickBooks Online data and start from scratch.

To verify the age of your account you can always reach out to our Customer Care Team. They'll be able to check on the details on your account. 

Here's how you can contact them: 

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Start a chat.

Please update me on how things turn out by leaving a reply below. I'll be right here to lend a helping hand if there's anything else that you need. 

I put in for a payroll correction on 12-30-21.  I was sent an email and asked to send the excel doc that would provide the information for the correction.  I sent it back the same day with the rep on the phone.  She said the correction would take 7-10 days (I understand business days).  After about the 15th day, I called again to follow up as nothing had been corrected.  The new rep told me she was sorry that the correction was not completed and that she would escalate it and that it would be completed within a couple of days.  I gave it about 5 days with no completion.  I called again (1-26) and spoke with rep #3 - with the same "I'm sorry, but it looks like they are working on it and it would be completed 1-27.  1-26 at 6:50 pm, I received an email from a lady saying she was my payroll correction rep.  She said I need to fill out the attached template with the information I need corrected and that I would receive a second email to load it to the file exchange.  No template attached.  No 2nd email sent to me. I responded that there was not template and that the info was sent to her on 12-30 and did she not receive it?  No response ever received from her.  1-27 Called again rep#4 - she sent me an email showing what the template should look like.  With the rep on the line I filled out the same information in the original excel doc sent on 2-30 and I uploaded it to the exchange (where the first doc already sits).  At first was told it would be 20-30 days (which is crazy, considering this started on 12-30).  Rep reassured my that after explaining to team, it would be corrected by next day.  1-28 rep#5 reached out to correction team and was told it would be completed 1-28, just give them a bit. 6 hours later, nothing.  1-28 rep#6 and a 2 1/2 hour call, was told it had been assigned but it would be about 2 days, which has now made me late filing my W-2's. I asked to speak to a supervisor, but was told that the correction group is an internal team and that they do not take phone calls.  How convenient that they can "kick the can down the road", lie and not take any responsibility or have any accountability for not doing their job.  I need help.  This is not my fault.

I too have had a very similar experience as you. QBO is terrible with customer service. Good luck to those that need some action item to be performed for them. I have zero confidence my problem will ever be corrected. QBO seems to just turn the other direction and pretend our problems don't exist. I guess that's easier than actually doing your job. Must be nice, maybe I should apply for an open position...

Potential new customers stay away!

Why is QuickBooks so BAD?

@Kre8withKristina 

Any specific concern?

This Company is the biggest piece of crap I’ve ever heard of. I’ve actually been transferred to a support desk that can only help me if I’m in Canada and then I was told I called the wrong place when I didn’t. When I was sold the product to switch back to desktop I was guaranteed that I could migrate my payroll data after hours on the phone I find out that I have to manually input all of that myself. It is one lie after another after one misinformation after another. Your employees are poorly trained. Your sales representatives do anything to get a sale and lie about everything. And then for someone to tell me God bless me on the phone… F**k you do not bring religion into business related things. I’ve been pushed off and sent random links that don’t mean anything and do not help me. I’ve been told one thing I’ve been told that this person that I’ve been transferred to which is the fifth person of the day that particular day because I’ve called multiple days in a row, is the one that’s gonna be able to help me and they assure me and they guarantee me that this person can help me only for this person to either transfer me or send me a f*****g link that doesn’t do anything  near what I’m looking for. Honesty goes a long way in a company. Properly training your g*dd**n f*****g employees would also help. This is extremely discouraging especially for the amount of money I spend for your service. I cannot ever talk to a supervisor I cannot talk to anyone who can help me with my needs without being transferred to five different departments and even then no one knows what the f**k they’re doing to help me. What’s the point of having customer service representatives if they can’t provide customer service. What’s the point of having tech-support if they cannot provide technical support. I would love to be contacted to have this figured out and have this fixed. But in the meantime until someone fixes these problems or until I’m contacted to at least attempt to fix these problems I will make it very known All the issues I personally have with this company. 

@Kla4volley 

Where is your company located if not in Canada? India?

United States. 

Does it mean you need to convert data from QB Online US version to QB Desktop US version?

Yes but migrate all my PAYROLL to desktop. Not just the other data. 

You should consider using a 3rd party payroll app to integrate with QB Desktop US version. They can help to convert your payroll data from QB Online Payroll.

What would that be? And you’d have to pay someone to do that?

You can ask Gusto to convert your payroll data for free. Then you can get $100 cashback to manage up to 9 employees or $200 for 10 employees or more.

https://get.gusto.com/f2mkjwnd9lra

Make sure you have QB Desktop Pro Plus or Premier Plus to integrate with Gusto. Otherwise, you can sill purchase a new license of QB Desktop 2024 Accountant Plus.