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pam-thestrategis
Level 1
posted
‎May 21, 2021 10:17 AM
last updated ‎May 21, 2021 10:17 AM

Problem with VAT liability report

 
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3 Comments 3
Jen_D
Moderator
Moderator
‎May 21, 2021 06:32 PM

Problem with VAT liability report

It's nice to see you here, @pam-thestrategis,

 

I want to make sure this is taken care of. However, I need more information about the problem. May I know if you encounter any error code or messages when trying to generate the VAT liability report? I need this information to check if there are ongoing issues for this type of report.

 

In the meantime, you may try this in a private window. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because the regular browser will constantly overwrite itself and will remove history unless done manually.

 

The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If it works fine in the private browser, clearing the cache will help resolve the problem in regular browsing.

 

Let me know the result by updating this thread. I want to keep track of this topic and make sure you're all set. Have a good one!

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chillaircon
Level 2
‎June 15, 2021 06:24 PM

Problem with VAT liability report

Any other ideas?!

You keep telling generic words just to get a bit a time. Program not working. Get it fixed! No issue with cache or anything else .

Get the program working!

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ShiellaGraceA
QuickBooks Team
QuickBooks Team
‎June 15, 2021 08:05 PM

Problem with VAT liability report

Thanks for joining us here today, @chillaircon.

 

I have some information about the VAT liability report. My colleague's troubleshooting steps should fix the unexpected behavior of the program. Since you're still experiencing the same result, I recommend contacting our Customer Care Support.

 

Here's how to reach out:

 

  1. Go to Help at the top.
  2. Scroll down and type "Need to speak to a human".
  3. Select Contact a human.
  4. Click either Live Chat or Call me back.

 

By calling our support, you'll be added to the list of affected users and will be notified via email about the resolution status.

 

I'm also adding this link here in case you need help with other tasks in QBO. It has our general topics with articles.

 

Please know that you're always welcome to reply anytime if you have follow-up questions or concerns. I'll be around to help. Take care and have a good one.

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