Trying to run VAT Liability report in Ireland. Error message Something went wong. We're working on it. Comforting to know, however I need a workaround. Anybody any ideas?

Let's perform some troubleshooting steps to get your VAT Liability report working, accounts471.

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This prevents you from running reports in QuickBooks Online (QBO). To better isolate this issue, try signing in to your QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try running the VAT Liability report by following the steps in the Check how much sales tax you owe in QuickBooks Online article. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Start a chat. and type in your contact info.

Visit our Reports page to learn more about running your business reports in your account.

I'd like to know how you get on after performing the steps or after reaching out to our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always. 

Hi, was advised last weekend that this is a known issue and to get my name added to case INV-57948 for updates.

So far only update has been that they are still working on it

Yes I am also waiting a week for this to be fixed, and Bi-Monthly VAT return is due.

Would be great if someone could give us an update is this going to be sorted in the coming days or will it be a long term problem.

Hello there, Irish2.

I understand how important it is for you to run this report. Currently, our engineers are already working on it.

We really can't provide a specific time of when will this be fix. But rest assured, they are doing their best to fix this issue so you can get back on track.

You can also reach our support team for more information about it.

Thank you for patience and understanding.

Likewise, waiting for this issue to be fixed prior to submitting vat return.

It took less time to evacuate Chernobyl. Some useful updates would be helpful. We are seriously considering changing provider. In the meantime I will have to provide an estimate to revenue which isn't ideal.

Hi Accounts471,

Not sure if it helps but I cobbled something together for Revenue by exporting the Vat Detail reports and Excel.

Either way, you are right, shouldn't be taking this long with no updates at all.

Thanks for this. I'll give it a try.

I've been waiting a month. Still not working. A proper update would be appreciated for this and other subscribers. Quite frankly, it's not good enough.

Hi there, @accounts471.

The investigation for the error Something went wrong when attempting to run the VAT Liability report is already tagged as closed and resolved. Since you still experience the same thing, you have to clear your browser's cache and attempt to run the report again. This will allow you to have a clean slate and boost your browser’s background processes.

If the issue persists, I highly recommend reaching out to our Customer Care team. They can provide you with additional steps to fix the issue. To do so, please follow these steps:

1. Click the Help icon. 
2. From the Assistant section, type Talk to a human.
3. Then, enter a brief description of your concern. Example: Getting an error when running VAT liability report. 
4. Click I still need a human and then, Get help from a human.
5. Choose either Chat with us or Have us call you. 

QuickBooks also makes it easy to personalise your report to get only the info you need. Please check out this page for guidance: Customise reports in QuickBooks Online.

If there is anything else I can do to help you in accessing your VAT report, please post a response below. I'm always available to help in case you need it. Have a good one.

Cleared cache twice. Once after initial query, and now after your response.Still not working. I shall now attempt to talk to a human. Thanks