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Level 2

25/03/2020 - bank feeds not working

Can someone advise if there are problems with bank feeds from 23/3/20 to today?  I'm not getting any credit card transactions and normal bank accounts are not updating for the past 13hrs?  You press update and the circle keeps going round and round and then has an error of 102?  Have tried as per your suggestion and waited 24hrs, then 24hrs again....

 

Thanks for your help.

27 Comments
Moderator

25/03/2020 - bank feeds not working

I'd be glad to assist you today, NikkiG1.

 

Which bank are you trying to update? Did you encounter any errors? If you have, the following articles list different bank error codes and detailed troubleshooting steps to resolve them:

 

In the meantime, you can manually upload bank transactions using our WebConnect feature. Here's how:

 

Step 1: Pick a date range:

 

  1. In QuickBooks, go to Accounting, then select Chart of Accounts.
  2. Find the bank or credit card account you want to upload more transactions into. Then select Account history.
  3. Scroll to the bottom of the list.
  4. Write down the date of the oldest transaction. In many cases, the oldest transaction is the opening balance.

Step 2: Download transactions from your bank:

 

  1. Sign in to your bank or credit card’s website.
  2. Follow your bank’s instructions for how to download transactions to your computer. Some banks call this WebConnect. Every financial institution has different steps.
  3. Make sure the date range for the download is at least one day before your oldest transaction.
  4. Download your transactions. Save the file somewhere you can easily find it, like your desktop.

For the next troubleshooting steps, you can check this article (proceed to Step 3): Manually upload transactions into QuickBooks Online.

 

Also, the following articles are good references in matching and categorising your transactions in QuickBooks:

 

You can always leave a reply below if you have additional assistance with banking connection. I'd be more than willing to lend you a hand.

Level 2

25/03/2020 - bank feeds not working

3/25/20. I too am having the same issue in the same date range. I did the manual upload as described and was successful in retrieving my transaction but now my balance on all accounts is at $0.00. Now I'm at a total loss. What's going on here guys?

Moderator

25/03/2020 - bank feeds not working

Welcome to the Community thread, @ajg192.

 

I appreciate you doing the manual upload and great job on retrieving your bank transactions. 

 

You're already on the right track. The next thing you'll need is to restore your bank accounts balances by clicking the Update option.

 

Just go to the Banking page and tap the Update button.

 

 

This will refresh your online banking connection and show all the added transactions. 

 

Once you're done, you can go ahead and match/add them. 

 

I'm just a post away if you need anything else. It's always a pleasure to help you achieve your goals. Take care and have a nice day!

Level 2

25/03/2020 - bank feeds not working

So the bank feeds are still not updating. Has QBO solved this yet?

Content Creator

25/03/2020 - bank feeds not working

Hi ajg192,

 

I'm sorry to hear your bank feeds are not updating. If the troubleshooting steps provided in this thread have not resolved your enquiry, I would encourage you to reach out to our Support Team on 1800 046 038 so this particular use case can be recorded and we can offer further solutions. You can also contact them by:

 

  1.  In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4.  Enter the required information.

 

-Kass

Level 2

25/03/2020 - bank feeds not working

I've talked with the quickfolks and was told they are aware of the issue. That was almost two weeks ago. Feeds are still down :(

QuickBooks Team

25/03/2020 - bank feeds not working

Hello, @ajg192.

 

I would like to ask some questions for me to review your issue further. Also, be able to give you the right amount of information and check if there is an ongoing investigation.

 

  • May I know what specific bank you're currently working on?
  • Have you received an error message when trying to connect with Bank Feeds?

I appreciate it if you could give more details about this problem. Just add a comment below. Have a good day!

 

 

Level 2

25/03/2020 - bank feeds not working

We're working with US Bank. And we keep getting "(9999) something isn't working right, try again later" 

Moderator

25/03/2020 - bank feeds not working

It's my pleasure to help you today, ajg192.

 

The Error 9999 occurs when your bank’s website is experiencing technical difficulties or undergoing maintenance that affects the connection between your bank and QuickBooks Online.

 

This can be resolved by logging into your bank website to check if there are notifications and/or alerts that need your attention. Then, try to manually updating your bank account  to refresh the connection.

 

Here's how:

 

  1. Go to the Banking tab.
  2. Select the bank account and click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
    QBO Update.PNG

 

If I can be of assistance, please don't hesitate to leave me a comment below. Have a wonderful day ahead.

Level 2

25/03/2020 - bank feeds not working

Thank you, but I've got down that road quite a few times now. I've been manually updating for the past couple weeks. QBO has informed me there is a problem and the engineers are working on it. But again, that was a couple weeks ago :(

Moderator

25/03/2020 - bank feeds not working

Hello again, @ajg192. Thanks for keeping us updated.

 

To ensure we're on the same page, can you please verify the specific name of the bank? For me to check the status of the ticket created by our banking engineers about the Error 9999.

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

Drop me a comment below if there's anything I can help you. It's always my pleasure to assist. Have a great day ahead.

Level 2

25/03/2020 - bank feeds not working

The bank she is referring to is US Bank. I also have several clients with US Bank and none of them are updating. They are posting an error 105. 

QuickBooks Team

25/03/2020 - bank feeds not working

Keeping you and your client in working order is our top priority, Alicia.

 

I've asked our software engineers to look into this issue and was informed that they have an open investigation about this issue. We're still running a series of tests to identify the cause in an effort to provide a solution.

 

Thou, I'd recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session then add you to our notification list so that you'll get updated once we get this sorted out. Please have them link your case to this investigation number INV-44103 for more efficient tracking. Before doing so, please check out our support hours to ensure that we address your concerns on time.

 

You can follow these simple steps to connect with us:

 

  1. Click the Help icon.
  2. Select Contact Us.
  3. Enter "Banking Error 105" with your bank's name in the description, then hit Let's talk.
  4. Choose Start a chat or Get a callback.

I've also included an article that will guide you in categorizing and matching your online bank transactions in QuickBooks Online.

 

We're always open here to help you, so please don't hesitate to visit us again if you need assistance in managing your bank transactions. Stay safe and healthy.

Level 2

25/03/2020 - bank feeds not working

This is still an issue, Force refresh shows "Updated 18 Hours ago" best across 4 connected account is 13 Hours ago!!!!!!!!!!!!!!

Bloody Terrible, I have time to do book work NOW, not tomorrow when the system maybe, possibly updates... Bloody disgraceful that our account system wont let us do our accounting when we need...

That the bottom line... Period

3 Months Refund for everyone!

Level 2

25/03/2020 - bank feeds not working

I have clients with US Bank and EVERY. SINGLE. DAY. they have to reconnect to the bank. They have 5 different QBO companies, so needless to say, they are pretty upset with the move to QBO.

 

Every time they click "Update" the connection breaks and gives an error "Your US Bank account stopped syncing to QuickBooks. Update your account to start getting transactions again. (350)" "Update Now"

 

You click "Update now", it opens a page for you to login to US Bank. Then you have to "Authorize" Then you have to choose the correct accounts you want to sync with each company.  Remember they have 5 companies that share a log in to the bank so they have to go through this exercise and choose the individual accounts to reconnect EVERY. SINGLE. TIME. Sometimes it works and it will bring in transactions, only to break again later that day or the next day.

 

Or, sometimes you get the following error message "Service Unavailable - DNS failure" "The server is temporarily unable to service your request. Please try again later. Reference #11.6516c917.1597336997.21f6df" Whatever any of that means!

 

I know the engineers are "working on it" because I've spent HOURS on the phone with QBO trying to get results. I don't know if US Bank made a change or QBO made a change, but I no longer care. I just need this fixed for my customers. This is just ridiculous.

QuickBooks Team

25/03/2020 - bank feeds not working

Hi Alicia, 

 

I'm sorry to hear your banking issues are still ongoing. Can you please clarify the product you are using e.g. QuickBooks AU or QuickBooks US? I hope you understand but this is a thread for the QuickBooks AU product side where it would be best to get your case escalated by the US team to see the status of the fix. 

 

If it is any peace of mind, having the product engineers looking after your case is the best place it can be and I am sure they are actively working towards a resolution now, with an update being given to you ASAP. 

 

Please click the link here to contact US support.

 

Thanks, 

 

-Steven

Level 1

25/03/2020 - bank feeds not working

I've been unable to reconnect my bank accounts to my Quickbooks Online for several weeks now.  Part of why I use this program is that it is integrated and eliminates a considerable amount of bookkeeping.  This is becoming absurd that I STILL can not get my bank account to sync.  I have tried logging out and logging back in.  I have logged into my banks website to confirm that there isn't anything on there end causing this.  PLEASE FIX YOUR PRODUCT

QuickBooks Team

25/03/2020 - bank feeds not working

Hello, @misssoulaphoneguy.

 

I understand how seamless it would be to allow QuickBooks to download bank transactions automatically. Also, I appreciate the steps you've performed trying to reconnect your bank account to QuickBooks. At this time, I would like to ask the name of your financial institution so I can gather enough details and check for any investigations with your bank.

 

I also encourage reaching out to our Support Team so a representative can review your account and check the root cause of the issue. To contact support, select the Contact Us button from the Help menu.

 

In case you need references while working with QuickBooks in the future, you can also read the topics from our help articles as your guides.

 

You're always welcome to post again here in the Community forum if you have any other QuickBooks or banking questions. I'm always here to help you out. Keep safe!

Level 1

25/03/2020 - bank feeds not working

This is still broken. It's a very big bug for anyone trying to use Quickbooks Online for business as it almost totally cripples the product. Do I need to look for a better accounting product?

Moderator

25/03/2020 - bank feeds not working

Hi there, KilldeerPark.

 

Can you please let me know the name of your bank? This information will help me determine if there are any reports of similar issues with your financial institution. For now, you'll want to manually  upload bank transactions using our WebConnect feature.  

 

You can go to your bank's website and follow the instructions on how to download them. I've listed our supported file formats below:

  • Comma-Separated Values (CSV)
  • QuickBooks Online (QBO)
  • Quicken (QFX)

You follow these steps in uploading the file:

  1. Select Banking from the sidebar menu, then click the Banking tab.
  2. Hit the Upload transactions button.
  3. Click Browse, then choose the file you downloaded from your bank.
  4. Select the account you want to upload the transactions into from the QuickBooks account ▼ drop-down menu, then select Next
  5. Follow the on-screen instructions, then click Next.
  6. When you’re ready, hit Let's go.

Once done, you can go back to the Banking menu to match and categorise your bank transactions. 

 

I'll be right here to keep helping if you have any other concerns or questions about banking. 

Level 1

25/03/2020 - bank feeds not working

Having the same problem with Commonwealth Bank of Australia, won't update even by pressing the button. Any word on a fix? 

QuickBooks Team

25/03/2020 - bank feeds not working

Hi Mel4267, 

 

We are looking at each of this on a case by case basis as there are a few variables which could be affecting the feed. 

 

The best way to get this resolved quickly is to contact the Support Team to raise a ticket. 

 

Thanks, 

Rebecca 

Level 1

25/03/2020 - bank feeds not working

I’ve done this multiple times now for this same issue and have gotten zero answers and this issue has yet to be resolved.  I’ll likely be choosing a new POS for 2021.  

QuickBooks Team

25/03/2020 - bank feeds not working

I know this has been a tough time knowing that you can't connect to your bank and I'm here to make sure that you'll get the help that you deserve, misssoulaphoneguy.

 

May I know the name of your bank? This way, I'll be able to check if your Financial Institution allows QuickBooks Online (QBO) connections.

 

In the meantime, you can use the Web connect feature while we are still searching what causing the issue. Also, I'd recommend reaching out to our Customer Care Team to further investigate this. They have the tools to securely pull up your account to check on some details.

 

Here's how: 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

For any questions and clarifications, you can check out these help articles for your guidance.

 

Please let me know how everything goes. I'm just a post away if you need more help with QuickBooks Online. Stay safe.