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warren16
Level 1
posted
‎September 24, 2020 06:44 PM
last updated ‎September 24, 2020 1:44 AM

Whats happenned to the drop down list on the dashboard. In the Sales section, the link in the dropdown to "THIS FINANCIAL YEAR" is no longer in the lis

 
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3 Comments 3
BettyJaneB
QuickBooks Team
QuickBooks Team
‎September 24, 2020 07:34 PM

Whats happenned to the drop down list on the dashboard. In the Sales section, the link in the dropdown to "THIS FINANCIAL YEAR" is no longer in the lis

Hello there, @warren16.

 

I got you covered in fixing this missing This financial year option on the Sales section so it will be visible again.

 

The This financial year option is still available from the drop-down section of the dates in the Sales tab. Please see the screenshot attached for your reference: 

 

However, since this option is not visible on your end, let's go ahead and access your account on a private window. It can help us determine if the issue was caused by the corrupted data on your browser.

 

If the option is now showing up, you may go back to your regular browser and clear its cache. Web-based platforms like QBO collect cache files to save you time when loading repetitive data and images, but too much may lead to odd behavior like the one that you've experienced.

 

You can also check out this article to learn more on what are the browsers that work best in QuickBooks Online: Find out what computer and browser you need for the best QuickBooks experience.

 

Know that you can always get back to me if you have any additional questions. It would be my pleasure to help. Have a good one!

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warren16
Level 1
‎September 26, 2020 03:00 PM

Whats happenned to the drop down list on the dashboard. In the Sales section, the link in the dropdown to "THIS FINANCIAL YEAR" is no longer in the lis

Hi,

    I have tried all the options you have replied with and even used 2 other browsers plus the Quickbooks App, and the option is not in the drop down list, as per the screenshot attached.

 

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AileneA
QuickBooks Team
QuickBooks Team
‎September 26, 2020 03:44 PM

Whats happenned to the drop down list on the dashboard. In the Sales section, the link in the dropdown to "THIS FINANCIAL YEAR" is no longer in the lis

Hi there, warren16. 

 

Since we already tried the basic troubleshooting steps provided by my colleague above, I suggest reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session and look over the underlying issue.  

  

Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.         

 

Here's how to contact our support team:    

 

  1. Sign in to your QuickBooks Online company. Then click Help (?).  
  2. Click Talk to a human.  
  3. Choose Talk to a human.  
  4. Press See examples.   
  5. Enter your concern.  
  6. Tap Contact us.  
  7. Choose either: 
  • Post a question 
  • Message an agent 
  • Get a callback   

Just a heads up, we have limited staffing and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.     

 

Please let me know how the call goes. I want to ensure that everything has been taking care of, As always you're welcome to post if you have any other concerns in QuickBooks software. Have a good day, and stay safe!

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