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Level 1

How do I email a payslip? And how can I check that it has been sent?

 
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Best answer March 12, 2019

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Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

Hi Andrew,

Thank you for your inquiry. 

Once you have finalised a pay run, you can use below steps to publish / email payslips:

  1. Go to the Employee tab from left navigation menu
  2. Click Pay run tab to review all pay run finalised 
  3. Select the Pay run that you would like to send payslips
  4. Click Publish Pay Slips button to send payslips


You can use below steps to check if the pay slip is emailed successfully:

  1. Go to the Employee tab from left navigation menu
  2. Click Payroll Settings tab 
  3. Under Business Management column, select Mail Log
  4. Select date range or email address to help checking delivery status


When the pay slips are sent successfully to the employees, they will be listed in each employee card. You can use below steps to check pay slip in the employee card:

  1. Go to the Employee tab from left navigation menu
  2. Click the employee's name to open his / her card
  3. Under Employee Management heading, select Pay Slips
  4. Hover over the date to email or download the pay slip

Hope these help. Should you require any assistance or have any questions, please Click Here to our support channel and our support representatives will be more than happy to help!

Thank you, hope you have a great day!

View solution in original post

15 Comments
Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

Hi Andrew,

Thank you for your inquiry. 

Once you have finalised a pay run, you can use below steps to publish / email payslips:

  1. Go to the Employee tab from left navigation menu
  2. Click Pay run tab to review all pay run finalised 
  3. Select the Pay run that you would like to send payslips
  4. Click Publish Pay Slips button to send payslips


You can use below steps to check if the pay slip is emailed successfully:

  1. Go to the Employee tab from left navigation menu
  2. Click Payroll Settings tab 
  3. Under Business Management column, select Mail Log
  4. Select date range or email address to help checking delivery status


When the pay slips are sent successfully to the employees, they will be listed in each employee card. You can use below steps to check pay slip in the employee card:

  1. Go to the Employee tab from left navigation menu
  2. Click the employee's name to open his / her card
  3. Under Employee Management heading, select Pay Slips
  4. Hover over the date to email or download the pay slip

Hope these help. Should you require any assistance or have any questions, please Click Here to our support channel and our support representatives will be more than happy to help!

Thank you, hope you have a great day!

View solution in original post

Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

Is there any sign of this feature coming to the Canadian Version of QBO?
Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

Hi McBride Bookkeeping,

Thank you for your inquiry.

As you are checking the Canadian version of QBO which can be different to the Australian version of QBO, I would recommend you to clarify with the support team for Canadian version of QBO.

Please see below for their support channels:
<a rel="nofollow" target="_blank" href="https://help.quickbooks.intuit.com/en_CA/contact">https://help.quickbooks.intuit.com/en_CA/contact</...>

Hope this helps, have a great day!

Jennifer
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Level 1

How do I email a payslip? And how can I check that it has been sent?

I don't think this solution is working anymore.

Highlighted
QuickBooks Team

How do I email a payslip? And how can I check that it has been sent?

Hi Finizia,

 

As an employee, it would be convenient for me if I can see my pay stubs in just a few clicks. This is a great help to employers like you, too.

 

Are you having challenges when you email your employees' pay stubs? What happen when you try Jennifer's steps?

 

Please remember that you have us here, and we'll help you until we resolve your concern on pay stubs.

Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

Thanks for the reply. Mail log is not showing any emails.

Highlighted
Content Creator

How do I email a payslip? And how can I check that it has been sent?

Hi Mansh,

 

The Mail log shows emails that have bounced, so if there are none showing this means that all payslips have sent successfully. To review these, you can do so in the Employee's card by:

 

  1. Go to the Employee tab 
  2. Click the employee's name to open his / her card
  3. Select the Pay Slips menu
  4. You will see all payslips that have been published/sent here. Hover over the individual payslip to email or resend.  

If the payslip has a Not Published status, this option was not selected when finalising the payrun and has not yet been sent to the employee. I have also replied to your posted question here.

 

-Kass

Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

Neither of the suggestions in the solution offered by QB "expert" Jennifer are true or accurate.

1) Mail Log does not offer a "Date Range" and therefore cannot work as suggested! And I don't remember everyone's email address!! A very bad way of doing things

 

2) Hovering over the date only allows you to email but does not tell you if it has already been emailed earlier!! What are these so-called experts take us for? Mugs or Idiots?

Highlighted
QuickBooks Team

How do I email a payslip? And how can I check that it has been sent?

Hi Hamid_Khan, 

 

That's correct there is no date range when sorting by mail log - it displays all bounced/rejected emails regardless of date. You can always check your employee's email address by checking into their Employee Details and we would be happy to pass this request for a filter option as feedback. As mentioned above by my colleague, if the payslip has a Not Published status, this option was not selected when finalising the payrun and the payslips have not yet been sent to the employees. It would be best to check the employee's emails on file before trying again. 

 

- Steven

Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

I'm confused...... It doesn't make any difference if the payslips are published or not but when I hover over the pay date, the "Email" button pops up but I can't see where there is confirmation that I have actually emailed it.

 

Plus How can I email all the payslips in each pay run at once?

I can only go to each employees card file and send them individually.

Very annoying.

Highlighted
QuickBooks Team

How do I email a payslip? And how can I check that it has been sent?

Hi jayayray,

 

To answer both questions, you would be looking at using the Publish Pay Slips icon within the payrun. Sending pay slip notifications this way can be done with a single click once you’ve finalised your pay run which will reach all employees in batch. Based on the employee settings and their details they will get the emails sent out. 

 

Whilst there is no status to check for confirmation as long as the employee details are correct, it will send those payslips through once you select Publish Pay Slips.

 

For a visual guide on how to do this you can click here for a step by step process. 

 

Let me know if this helps,

 

-Steven

Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

Hi Steven,

 

I do not have the employees set up for their own individual login to retrieve their payslips so when you are suggesting I click on "Send pay slip notification", as per Quick books instructions from the Support page show below in blue, it only sends the employee a notification that payroll has been processed and doesn't mention a payslip.

 

Sending payslip notifications

Sending payslip notifications is a really simple process. Once your pay run is finalised, you can select Publish Payslips button in the pay run actions bar andyour employees will be sent a notification letting them know that their pay has been processed.

 

Regards Julie

Highlighted
QuickBooks Team

How do I email a payslip? And how can I check that it has been sent?

Just to confirm, when you select Send pay slip notification an email is sent to the employee which contains a blue link 'Download you pay slip now' which allows them to access it as a PDF. It is not required that employee's need portal access to see their payslips. If possible you could test a payslip notification email to yourself and check if this is the case?

 

If you are not seeing this link please let me know, or alternatively our staff is full available today and can assist by clicking here.

 

Thanks,

 

 

 

Highlighted
Level 1

How do I email a payslip? And how can I check that it has been sent?

I just wish that QB instead of spending all this time telling us how wonderful the product is and for once would read and comprehend the customers' issues and do something about it, like give us an upgrade to show that the Payslip has been emailed. Quite simple and effective response to our problem. All these cosmetic changes such as changing the name of an option from "Employees" to "Payroll" is just a waste of time and resources. How about if it said "Employees & Payroll"? Wouldn't that be better?

Highlighted
QuickBooks Team

How do I email a payslip? And how can I check that it has been sent?

Hi Hamid_Khan, 

 

We rely on customers like yourself to bring these changes to our attention and value all feedback as a means to enhance the product to the needs of the QuickBooks Community. 

 

I'd encourage you to share this feedback directly with us by clicking here to join the growing voices who wish to see changes on our software.

 

Thanks, 

 

-Steven