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adamr1
Level 1

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

This does not work anymore.  There is no option to click unpaid.

CharleneMaeF
QuickBooks Team

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

I'm here to help you mark your invoice unpaid, adamr1.

 

In QuickBooks Online, we'll have to delete the invoice payment to change its status back to unpaid. Here's how:

 

  1. Go to Get paid & pay and then select Customers.
  2. Select Customers.
  3. Choose the customer and locate the invoice payment.
  4. Click View/Edit.
  5. Select More and then Delete.
  6. Click Yes to confirm.

 

Additionally, I've added these articles that'll help you manage and track a customer overpayment in QuickBooks Online:

 

 

Please keep us posted if you need additional assistance managing your sales transactions. We want to make sure your record is accurate.

sales286
Level 1

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

Quickbooks had an update that change the way this screen looks...there is no longer a "1 payment" link - now just a filled green circle with "Paid in Full" beside it...no clickable link

 

Any ideas?

SirielJeaB
QuickBooks Team

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

Let me join the thread and give details about the payment link in the invoice, sales286.

 

If you're using QuickBooks Online (QBO) Australia, the 1 Payment link will show on your Invoice page once you've marked the invoice as paid. Please know that the Paid in Full label will only display in the updated layout of the QBO US version.  

 

Here's a visual reference:

 

V.png

 

Based on your scenario, you seem using the QBO US version, which gives you the updated layout due to the new invoice experience. If this is the case, you're correct that the invoice template now displays Paid in Full instead of a 1 Payment link. Nevertheless, you can still track the payments in the Sales menu. Here's how:

 

  1. Go to the Sales menu, then choose Invoices.
  2. Locate and click the transaction.
  3. A window will appear.
  4. In the Invoice activity section, hit the View payment link.

 

See the screenshot below:

 

 

You can also send invoices over time as you work off an estimate in QuickBooks to collect partial payments from your customers. Visit the article below based on your region:

 

 

You can always count on me if you have further questions about handling invoices in QBO. You can respond to this conversation to get in touch with me.