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How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

I just need to know how to change a accidentally hit payment received back to unpaid
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Best answer 03-12-2019

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Intuit

Hi jn001  This can be a little tricky but let me walk you...

Hi jn001 

This can be a little tricky but let me walk you through it. 

  1. Click Sales
  2. Click Invoices
  3. Click on the invoice you want to reverse the payment of
  4. Click on the "1 payment" link under the paid stamp (if you applied more than one payment it will say 2 or 3 etc)
  5. Click on the Date you want to reverse a payment on
  6. Click More
  7. Click Delete
  8. Click Yes

Let me know if I can assist further!

15 Comments
Not applicable

How do i change back an invoice from paid to unpaid, i ac...

How do i change back an invoice from paid to unpaid, i accidentally hit paid by mistake
Intuit

Hi jn001  This can be a little tricky but let me walk you...

Hi jn001 

This can be a little tricky but let me walk you through it. 

  1. Click Sales
  2. Click Invoices
  3. Click on the invoice you want to reverse the payment of
  4. Click on the "1 payment" link under the paid stamp (if you applied more than one payment it will say 2 or 3 etc)
  5. Click on the Date you want to reverse a payment on
  6. Click More
  7. Click Delete
  8. Click Yes

Let me know if I can assist further!

Not applicable

Re: Hi jn001 This can be a little tricky but let me walk you...

Will this action delete the bill or change the payment date?

QuickBooks Team

Re: Hi jn001 This can be a little tricky but let me walk you...

HI wbrooks, deleting the payment of a bill will not delete the bill or change the payment date. After deleting the payment, the bill will still be there, but now back in an unpaid state. Make sure you are clicking on the Payment link as Chris said above in step 4 to ensure you are deleting the payment. Hope this helps!

Not applicable

Re: Hi jn001 This can be a little tricky but let me walk you...

The buttons you mentioned didn't quite match my online pages. I tried to give it a future date but it still shows it as received. I'm sure I'm slowly jacking things up. Can you help with this? 

 

Thanks

Moderator

Re: Hi jn001 This can be a little tricky but let me walk you...

Pleased to have you here in the Intuit Community, Sam8675309,

 

I'm here to show you on how to delete payment to reopen your invoice .

 

To do this task, here's what you'll need to do:

  1. Go to Sales in the left navigation menu.
  2. Go to Invoices tab, then open the invoice.
  3. Click on 1 payment link at the upper right hand above the PAID payment status.
  4. Click on the link for the date.
  5. On the Receive Payment window, click on More button at the bottom.
  6. Click on Delete, then choose Yes.

That's it! You're now able to change your invoice back to unpaid status.

 

If you have further questions, please feel free to visit us again. Have a great day!

Not applicable

Re: How do i change back an invoice from paid to unpaid, i ac...

I have followed the instructions but the payment link doesn't appear so I cannot reverse the invoice

 

Moderator

Re: How do i change back an invoice from paid to unpaid, i ac...

Hi there again, Armor07,

 

I appreciate you getting back to the Intuit Community and validating the result.

 

To further isolate the issue, I recommend accessing your account in a Private browsing window first to verify if this is caused by the system or your browser.

 

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, kindly repeat the steps I've provided above. If it works, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

 

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.

 

However, if the issue persists, please send me a screenshot for me to further check it here in my end.

 

Please let me know how it works. I'm always here to help. Have a great day!

Not applicable

Re: Hi jn001 This can be a little tricky but let me walk you...

What happens if this has been reconciled? How do I delete the payment without it affecting the reconciliation?

QuickBooks Team

Re: Hi jn001 This can be a little tricky but let me walk you...

Hi Clarify,

 

In this case I would recommend deleting the payment, then reconciling the same period again by making the ending date the same as the Last statement ending date.

 

Bonny

Not applicable

Re: How do i change back an invoice from paid to unpaid, i ac...

Please can someone help me? I accidentally paid for a subscription or something while looking at an app called karaoke face from Google play store and I have to cancel it bc it's my rent money and rent is due tomorrow!!

 

QuickBooks Team

Re: How do i change back an invoice from paid to unpaid, i ac...

Thanks for joining us here in the Community, @Hippiesquaw.

 

I'd like to ensure that you'll get pointed in the right direction to get assistance with cancelling the subscription that you've subscribed to.

 

To cancel the karaoke face subscription that you've subscribed to, you'll need to reach out to their Customer Service Support Team. This team will assist discuss this matter further and provide you the cancellation process. 

 

Uninstalling the app will not automatically stop your subscription. You may refer to some instructions that can be found online on how you can unsubscribe to a subscription on your device.   

 

This should get you moving today.

 

Don't hesitate to reach back out to me should you have any other concerns with QuickBooks. I'm always here to lend a helping hand. Have a good one!

Moderator

Re: How do i change back an invoice from paid to unpaid, i ac...

Hi Hippiesquaw, 

 

If you have accidentally subscribed to QuickBooks Online please follow these steps to unsubscribe.

 

I hope we've been able to assist.

Experienced Member

Re: Hi jn001 This can be a little tricky but let me walk you...

This is not working. There is no step 4-8. Nothing to click on. Please help.

Moderator

Re: Hi jn001 This can be a little tricky but let me walk you...

I'll take it as you're referring to the steps provided by IntuitChris, mgonsalves.

 

There's another way on how you can reverse an invoice payment. I'll show you how:

 

  1. Click Sales in the left panel, select Customers.
  2. Select the name of your customer.
  3. In the Transaction List tab, click the paid invoice.
  4. Click the 1 payment made link.
  5. Click the date.
  6. In the Receive Payment page, click More.
  7. Click Delete.
  8. Click Yes to confirm the action.

I've also added screenshots as your visual guide:

 

 

 

 

 

 

 

However, if you're referring to the steps inside the link provided by JessH, you can do a basic troubleshooting step. In your phone, go to Settings, and then click Reset App Data.

 

I'm always around if you still need my help.