United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
nykke
Level 1
posted
‎November 08, 2019 08:59 AM
last updated ‎November 07, 2019 1:59 PM

Has anybody else noticed that Times no longer works in their custom font templates? My old templates are broken and new ones convert to Courier.

I've tried multiple tests with Times and Times New Roman, nothing works.
Old templates show it now as heavily slopped and condensed Helvetica and new test templates show it up as Courier.
The standard QB templates show Times seems to work fine but I don't want to use those.
Reply
4 Comments 4
katherinejoyceO
QuickBooks Team
QuickBooks Team
‎November 08, 2019 10:15 AM

Has anybody else noticed that Times no longer works in their custom font templates? My old templates are broken and new ones convert to Courier.

Thanks for visiting the Community, @nykke. 

 

The new test templates default font as you open it is set to Courier. You can select the font style of your choice in the Design tab, then check out how your actual template look and feel by clicking the Preview PDF. Here's how:

 

  1. Go to the Settings icon at the top right. 
  2. Select the Custom Form Style under Your Company.
  3. You can select the New Style to create a test template or Edit an existing template. 
  4. Go to the Design tab, then select a font in the Select a different font drop-down.
  5. Click Preview PDF at the bottom. 

 

 If it doesn't work on your end, I'd recommend using an incognito or a private window as most of the unexpected behavior is caused by a browser-related issue. 

 

For more information, you can check this help article: Delete or disable cache and temporary internet files in your web browser. It will help you learn about deleting all cookies that are specific to Intuit to clear the errors.

 

Please feel free to message us again if you need help with anything else. We're always delighted to assist. Have a great day ahead. 


 

Reply
nykke
Level 1
‎November 08, 2019 10:31 AM

Has anybody else noticed that Times no longer works in their custom font templates? My old templates are broken and new ones convert to Courier.

Thank you but I have used a different browser and it occurs the same way.

I've attached a screenshot. The strongly slanted version is any old invoice template. The Courier version is what happens when I create a new one using EZ keys. 

Reply
nykke
Level 1
‎November 08, 2019 11:17 AM

Has anybody else noticed that Times no longer works in their custom font templates? My old templates are broken and new ones convert to Courier.

Also, I am using my own Imported Style, not QB templates.

Reply
Bonny_
Moderator
Moderator
‎November 08, 2019 12:31 PM

Has anybody else noticed that Times no longer works in their custom font templates? My old templates are broken and new ones convert to Courier.

Hi nykke,

 

This does not seem to be intended behaviour in QuickBooks. I recommend you contact our Support Team so they can help you investigate this further.

 

To do this:

  1. Sign in to your QuickBooks Online company.

  2. Select Help (?) at the top right.

  3. Under Need support? select Contact us to connect with a live support agent.

Alternatively you can get in contact with one of our support representatives by phoning 1800 046 038. Our line is open 8:30am - 6:30pm Mon - Fri.

 

Bonny

 

Reply