Reason:A mandatory field has not been completed.The element 'Rp' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'AustralianBusinessNumberId' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'SoftwareInformationBusinessManagementSystemId' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [Rp] child mandatory element [SoftwareInformationBusinessManagementSystemId] was expected but not found
This error message often has to do with missing or incorrect information in the Business Management Software (BMS) ID or ABN fields in the company's settings. Can you please check both using the following steps.
Checking BMS ID:
From the main Employees screen, select Payroll Settings
Select ATO Settings
Select Electronic Lodgement & STP
Check the Business Management Software (BMS) ID. If the field is blank, please contact us to resolve the issue.
Checking the ABN:
From the main Employees screen, select Payroll Settings
Select ATO Settings
Verify that the ABN listed is correct.
If you have checked the following areas and still find no errors, please contact us and our support team can assist you with your inquiry.
The BMS ID field is automatically pre-filled with a unique code when you switch on payroll and enable e-lodgement. If the code has been removed, you can follow Ken's advice above to contact our Support Team who will assist you in retrieving that code. Once it has been entered in and saved, you should be able to proceed with lodgement. You can click here to contact them or do so in-product by:
In your QuickBooks Online, click the Help menu in the upper-right corner.
Select Contact us and enter the details of your concern.
Click Let's talk and choose Chat or Get a callback.
I've contacted support via chat. Extremely unhelpful. Ignored my first statement about the missing BMS ID. I haven't had a response for about 15 minutes in the active chat.
I am sorry to hear your chat experience was unhelpful, we hope to resolve every inquiry in the first point of contact. What we might suggest instead is to contact us via phone where our support team can get a better perspective on your issue. You can click here for details to contact our success team,
If I re-add my company details as an additional employing entity, then copy the BMS ID generated for the clone entity, I can then add that as "BMS ID from previous software" to work around the issue caused by the BMS ID not being generated?
I wouldn't see that as being an issue given that the BMS ID generated would be generated based on the same company information and ABN.
I think in terms of understanding what BMS ID is required for your payroll profile you should not create another entity at this time and use this current BMS ID. I think it would be in your best interest to speak over the phone and we put you in contact with our payroll escalation team. Please feel free to give our team a call on 1800 046 038 (8:30 - 6:30pm , Mon-Fri AEST) where we can make sure to escalate this correctly for you and resolve your issue ASAP.
Thank you for getting in touch with our support team.
I have advised our support team of the situation, and asked them to refer it to the payroll escalation team to be investigated.
The payroll team will be in touch with you when they have looked into the issue and can help you resolve it.
-Ken
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