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yihao-kuriosity-
Level 1

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

 
11 Comments
Joseph_A
QuickBooks Team

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

I'm here to help you get the bank codes you need in connecting your UOB account, @yihao-kuriosity-.

 

 A bank code is a numerical code assigned to a specific bank in order to identify it during financial transactions such as bank transfers. The codes are national and are generally assigned by a country’s central bank or banking body.

 

You can actually search the bank codes using your browser or contact your UOB bank.

 

Here are some list of UOB bank codes: https://www.uob.com.sg/assets/pdfs/global/achcode.pdf

 

I'm expecting you can connect your UOB bank with the codes provided. Make sure to drop your additional question and I'll be happy to answer them for you. 

yihao-kuriosity-
Level 1

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

It's not the bank code they are asking for. Please refer to the screenshot for details. What is this security access code and where can I get itScreenshot 2020-10-15 124555.jpg

Kristine Mae
QuickBooks Team

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

Let me help you with connecting your bank account, Yihao-kuriosity-.

 

The security number is the same as the 2-Factor Authentication. It's an extra level of protection to reduce fraud. Aside from calling your bank, you can see this code with your online banking app or website. Or, you also get a text message with the code. Then, you have to type it in our program. 

 

You can also check this article for better guidance: Connect bank and credit card accounts to QuickBooks Online.

 

If you have more questions, please feel free to drop a comment below. We're available 24/7 to help you.

SGRuth
Level 1

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

I've exactly the same problem. I get the code from the BIB Token but the problem is they show the total bank balances but did not download the Bank Feed. Any advice?

FritzF
Moderator

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

Thanks for joining this conversation, @SGRuth.

 

The browser's cache and cookies may be the reason why the bank feed didn't download. It can sometimes cause some unusual behavior. To isolate this, try singing try signing into your QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, go back to the Banking page to double-check. If it's successfully downloaded, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

You also have the option to download them manually in QBO. For the step-by-step guide, please check out this article: Manually upload transactions into QuickBooks Online.

 

To learn more about managing bank transactions, I suggest visiting this article: Categorise and match online bank transactions in QuickBooks Online.

 

Please let me know if you have any additional questions or issues in the comment section below. I'm always here to help. Have a wonderful rest of the day!

SGRuth
Level 1

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

I tried your method on logging in through Private Browser. Nothing change. And, I download the CSV file from my bank to manually upload to Quickbooks. The error message that I get is this: Your file does not contain the three required columns: transaction date, memo and amount.

 

Should I work on the CSV file and only include these 3 column for Quickbook to work?

Ryan_M
QuickBooks Team

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

Hi @SGRuth,

 

Thank you for your prompt reply. I'll share insight into your query about the upload process of CSV files in QuickBooks Online (QBO).

 

The CSV file can have three or more columns, and it would still work fine. The system will ask you to map out which column is the DateDescription, and Amount. Another format is DateDescriptionDebitCredit. Learn more of the two types of formats available for your CSV files in this article: Import bank transactions using Excel CSV files

 

If you encounter any other errors during this process, I suggest you refer to this article: Fix bank upload errors in QuickBooks Online. It has a list of common errors you may encounter during a CSV file upload, along with the steps on how you can resolve it. 

 

Feel free to reply and tag me in the comments below if you have other questions. I'll be sure to get back to you. 

awen1013
Level 1

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

Dear all, 

 

Recently we have tried to connect Quickbook with UOB Bank feed, but the results is failed and we found out that UOB have update their login portal from UOB BIB to https://www.uob.com.sg/corporate/infinity/index.html

Kindly confirm whether Quickbook will update the latest login link to Quickbook to let my clients' quickbook connect to UOB Bank Singapore.

 

Thank you.

 

Best regards,

Awen Lee

Catherine_B
QuickBooks Team

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

Hello there, Awen Lee.

 

I can help you update your bank's website. 

 

When there are updates with your bank such as login or website, we recommend that you manually update it in QuickBooks as well. 

 

We'll be disconnecting your account and reconnect it using the bank's new URL (website). Before we do so, I'd suggest adding or matching your transaction that's on the For Review tab since it will be removed after you disconnect. No worries, those that are already in your register will not be deleted and remain as is.

 

Here are the easy steps on how to disconnect a connected bank: 

 

  1. Go to the Banking or Transactions. Then select the Banking tab.
  2. Click the tile for the UOB bank account.
  3. Select the pencil icon, then select Edit account info.
  4. Check the Disconnect this account on save box. If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
  5. Select Save and Close.

Then, connect your account again and ensure that you copy and paste the updated bank's URL. 

 

Keep me posted if there's anything else that you need help with. I'll be glad to help through it. Have a good one!

cozyhomes
New Member

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

Hi there,

 

I can't connect my quickbook to UOB infinity account as this is not one of the option. It used to be BIBplus account for UOB corporate account but my new account doesn't have BIBplus at all. How can i link QB to the UOB infinity account?

 

Regards,

Jason

RCV
QuickBooks Team
QuickBooks Team

I'm trying to connect UOB bank account. They are asking for a Security Access Code. Where can I find this code?

Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Online (QBO), cozyhomes.

 

I've checked here on my end and there's no reported case about this one. There are a few possible reasons why it happens. Among these are: 

  • There is a minor or major update in your bank information such as the bank account number.
  • Update on your bank’s website. If you can't find your FI, you can request support for your bank and request it be added.
  • Updates in your Online Banking Login credentials.
  • Bank outage and other scheduled maintenance.

Let's try checking on your bank websites if there's no problem on their end. Let's try manually downloading the bank transactions. For most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT and some may take a little longer. Here's how: 

  1. Go to the Banking menu or Transactions menu.
  2. Go to the Banking tab.
  3. Select Update.

To learn more about this one, see the What to do if you get a bank error or can't download transactions in the QuickBooks Online article. 

 

If the same thing happens, please contact our Customer Support Team to investigate what's causing this issue. In the meantime, just manually import your bank transactions using.CSV a file. You can download transactions from your bank's website and upload them to QBO. Just follow the steps and details in the Manually upload transactions into QuickBooks Online article. 

 

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

 

I'd like to know how you get on after trying the steps or after contacting support, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.