I would like to know why my payment voucher logo and invoice logo is different size? I had also went to custom and style under standard but it came out differently

Thanks for reaching out to the Community, @userhuini.

To check if the browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) QBO using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to check the payment voucher and invoice logo again to double-check.

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To learn more about invoices and other sales forms in QBO, consider checking out these articles:

• Add, customise, or remove logos on sales forms
• Customise Forms

Please let me know if you have any other issues or concerns by leaving a comment below. I'll be here to help. Have a good one!

Hello,

You are not answering my question.

What i want to know is my logo under invoice and payment voucher size is different.

I attached the below but somehow invoice logo is half way!

May I know why? and then under Custom Style the logo seems like different outcome with actual.

Thanks 

Hi @userhuini,

I appreciate you for getting back to us here in the Community. Let me share some clarification about the logo size in QuickBooks Online.

The logo under invoices will depend on the size selected from the template. The changes you make from the Custom form styles section will only apply to invoices and will not include the payment vouchers.

The format for the customer payments is the default size, and the ability to change it is unavailable. The only workaround available is to adjust the size of the invoice (set it to large) to match the vouchers.

To ensure you get the same outcome as the actual, please make sure to select the correct template. In case you need the steps to edit the logo and apply to an invoice, here's how:

1. Go to the Custom form styles section.
2. Search for the template, then click Edit.
3. Go to the Design tab.
4. Change the logo size and placement. 
5. Press Done.
6. Create an invoice.
7. Enter the necessary information.
8. Click Customise at the bottom part.
9. Make sure to select the correct template.
10. Select Print or Preview. 

I appreciate your input on this feature. As we assess this, I suggest you visit our QuickBooks Blog to stay updated with all the changes that are being made.

For more information, as well as how to configure your invoice further in QuickBooks, I recommend the following article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

Hello thanks for getting back to me. I will like to attach my invoice for you to see. Can you see it? 

I am choosing standard and the master seems like came out differently.

Please see if you can understand my meaning or not.

And it seems like when i do attachment your side is not able to see it fully.

Can I send in excel? I had attached at choose file under name Logo Issue QB.

Can see? 

Please help.

Thanks for your help. 

Thanks for the quick reply, @userhuini. 

Allow me to share with you some steps to show the correct logo size in your invoice template. 

Let's review the setup of your standard template to make sure the size is the same as your master template. Please follow the steps provided by colleague AlcaeusF above. 

Once confirmed, let's create an invoice by clicking the Plus icon located on the upper right side. On the Invoice page, hit the Customize tab and ensure that the selected template is appropriate. Then hit the Print or Preview tab to examine the form.

See the sample screenshots below for your reference: 

In regards to the invoice, I didn't see any attached screenshot in your reply. Let me guide you on how to attached pictures to your post. 

1. Hit the Reply button located on the bottom part.
2. Tap Choose File, then browse it. 
3. Click Open and tap Post. 
   

Please visit this article below about how to upload, edit, or delete logos from your sales form. Add, customise, or remove logos on sales forms. 

Additionally, you can always access our help articles. This page contains a lot of steps or topics that help with your future task. 

Let me know if you have other concerns. I'm always here on you back, ready to help. Take care always. 

Hello thanks for getting back to me.

However I could not see the master that you mentioned. I only have standard type.

And for the files i wanted to attached, I had chose file. Is there any way I can attach excel?

I really have problem upload my photos here. Please help me.

Thanks 

Let me make it up to you, Userhuini. 

The Standard template is the Master form type. 

Once we edit the template's design, it will affect how the Payment Voucher looks like. In your case, their sizes aren't the same. One factor that can cause this is the browser's zoom settings. Let's ensure when you open each transaction, the zoom or display setting is the same.
 

If it didn't make any difference, I suggest reaching out to our customer care support. A live agent has more tools that can help you better. Here's how:

1. Click Help inside QuickBooks Online.
2. Select Contact us.
3. Enter "Logo size on the same forms are not the same" in the description field, then click Let's talk.
4. Click Start a chat. 

We're just around if you have other concerns. Feel free to get in touch with us.

hello, thanks for getting back to me.

I am referring to invoice not payment voucher.

My payment voucher had no issue at all.

Your chat session is not functioning at all.

When I try to click it became blank window.

Hi, userhuini. 

As mention above by my colleague the Standard template is the Master form type. Regardless, it's the payment nor invoice. 

Also, as mention above, let's try to check your browser setting. It might be on the zoom setting cause the sizes not the same. 

To ensure you'll be able to reach out customer support team, make sure they are still on their support hours: You can check out this link: Contact Us.  

​​​​​​​Feel comfortable to tap us or me here if you need additional help in your QBO account. We're always here and ready to help. Have a great day.