It's good to see you in the Community forum, @Kien1.
I'm here to lend a hand.
You can drag the line divider on the TOTAL row of the Profit and Loss report to show all the information.
To know more about running reports in QuickBooks, you can consider checking this article: Run reports.
You can get back to me if you have any other questions, I'm here to answer it for you. Have a great day!
Thanks for getting back to us here in the Community, @Kien1.
There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. You can isolate this by logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
Once signed in, go to the Reports menu and pull up the Profit and Loss report. If you're able to extend the length of the Total line without showing the error and view the complete digits, return to your regular browser and clear its cache and cookies. This will refresh the system and remove older data that causes viewing and performance issues. However, if the error continues, I'd recommend using other supported browsers in pulling up the report.
Additionally, you're able to customise your financial reports to focus on the details that matter the most to you. For the detailed steps, you can refer to this article: Customise reports in QuickBooks Online. It also includes instructions on how to share your custom reports over email.
Please update me on how it goes by leaving a comment below. If you have other concerns about customising reports in QuickBooks, I'm just around to help. Take care always.
Hi there, Kien1.
Thank you for following the steps above. Since we've already tried the basic troubleshooting steps and the error persists. I suggest reaching out to our Customer support team. They have the tools to pull up your account in a secure environment and help identify the root of the issue.
Please follow these steps below on how to contact our customer care team.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
If you have any other questions or concerns, simply reply below. I'll be here to help you. Take care and be safe.
I tried but I saw the only Ask Community option (I could not found the Chat or Call options as the instruction). Our time zone is gmt+7. We use the Quickbook plus online.
Could you please help to escalate the issue or advise me the next steps? Thank again
Thanks for coming back, @Kien1.
You can also chat or email us to get in touch with our agents during these hours:
You can also visit our Contact Us page to connect with us. Then, follow these steps below:
One of our representatives will be with you shortly. I'd suggest you prepare your information for quick verification.
For future reference, read through this article: Customise reports in QuickBooks Online. It helps you learn about how to use a filter to show what you only need to display in a report.
Let me know if you still need some help. I'll be here to lend a hand.