Get answers to frequently asked questions about converting your account from QuickBooks Desktop to QuickBooks Online.
General questions about QuickBooks Online
Your account with QuickBooks Online is online. It's totally separate from QuickBooks Desktop. Your sign in info is also separate.
Does QuickBooks Online sync with my QuickBooks Desktop version?
No, QuickBooks Online is completely independent from QuickBooks Desktop. You'll be able to access QuickBooks entirely online from your browser or mobile device.
Will my accounting data be safe on the cloud?
Intuit takes security very seriously and ensures your data is secure and available to you when it's on the cloud.
Learn more about importing your data to QuickBooks Online
How long will the migration take?
The migration to QuickBooks Online takes about 30 minutes to complete. Make sure to keep QuickBooks Desktop running until the migration is done.
What happens to my existing data in QuickBooks Desktop?
Nothing changes, we simply copy the data and transfer it to QuickBooks Online. You'll still maintain the QuickBooks Desktop company file with your data. Going forward, you'll use QuickBooks Online to put in new data and you'll keep your old info in QuickBooks Desktop where you left off.
How do I fix errors when converting from QuickBooks Desktop to QuickBooks Online?
Converting from QuickBooks Desktop to QuickBooks Online is quick and easy. But you may see some errors during or after the conversion. Here's a list of common errors and how to fix them.
How do I know my data imported correctly?
We handle everything when you import your data and make sure it's accurate. But, it's always good to double check things for accuracy.
Run a Profit and Loss report or a Balance Sheet report in QuickBooks Online and QuickBooks Desktop and compare the two. Here's how to run the reports and compare everything.
What should I do after migrating?
To ensure a smooth migration, here are some things you should do after converting your QuickBooks Desktop file to QuickBooks Online.
Learn more about your QuickBooks Online account
How do I retrieve my QuickBooks Online account?
If you forgot your QuickBooks Online login, no worries. You can reset your password and get your user ID in no time. Here's how to do it.
How do I create a new company file in QuickBooks Online?
You can have multiple companies under your QuickBooks Online account. Each company you add needs to be a separate paid subscription. But you'll access them all with the same login info. Here's how to add or create a new company.
Can I subscribe, then choose another plan later?
Learn more about tracking stock in QuickBooks Online
What's the difference between FIFO and average cost stock methods?
QuickBooks Desktop uses Average Costing to track stock costing. In QuickBooks Online, things are a little different. QuickBooks Online uses First-In, First-Out (FIFO).
Learn more about the difference between Average Costing vs FIFO and the best way to analyse stock costs from our US experts.
How will changing stock methods impact my business?
QuickBooks Online calculates stock costs from the stock start date using FIFO. Any existing transactions on or after this date are also recalculated under FIFO.
Because of this, we recommend choosing an stock start date using the first day following your company's last tax filing period to avoid filing amended forms.
You'll also need to let the HMRC know you've changed your stock costing method.
Learn more about what you need to do after changing stock methods.
What do I need to do if I don't bring over my stock?
If you prefer not to use FIFO or turn on stock in QuickBooks Online, select No, don't turn on stock and don't track quantity on hand during the conversion. You can change these settings later, but if you do, you'll need to set up new stock items. We recommend that you reach out to a tax professional if you need help with this decision.
Does stock work the same in QuickBooks Online as QuickBooks Desktop?
The most important thing to be aware of when moving from QuickBooks Desktop to QuickBooks Online is that QuickBooks Desktop uses average cost to calculate your stock costs. QuickBooks Online uses FIFO.
Learn more about moving your stock from QuickBooks Desktop.