Can others get Quickbooks to connect to the new Nedbank online banking app?

Hello there, treasurer109.

Let’s perform a manual update to refresh the connection of the account. I'm here to help and guide you.

Here’s how:

1. Go to the Banking menu on the left panel to choose the Banking option.
2. From there list, select Nedbank and hit the Update button.
3. If you see a message about additional authentication, follow the on-screen instructions to complete the process.

Once done, check if the transactions in the Blue tile increase. If nothing new downloaded, login to Nedbank’s website to check if the issue is with your account.

1. Tap the Banking tab menu on the left panel to select Banking.
2. Click the Link Account button and find your bank.
3. Choose the URL listed in the window.
4. Sign in using your bank website username and password.
5. Check your account page for messages, notifications, alerts, or any new security requirements.
6. Follow the on-screen instructions to finish the connection process.

If you encounter any errors, go to Step 4 in this article and click the link for the correct code: What to do if you get a bank error or can't download transactions in QuickBooks Online.

To fetch new transactions, import and download your transactions using a CSV file. I’m also adding a guide to help you in the future. From there, you’ll see resources on how to manage your bank feeds and other banking activities: Self-help article.

Add a comment below if you have any questions when working with QuickBooks. I’ll be around to assist further. Enjoy the rest of the day.

Nedbank wont connect and they have a number dedicated to this issue from Nedbank side but its related to Sage/Pastel.  Quickbooks what are you guys doing rather than the same generic nonsense????

Hi GILLIAN6!

I understand that you need to connect Nedbank to QuickBooks Online.

I also noticed that this is your second post with the same concern. The first one has been answered already by my peer. You can check it here: https://quickbooks.intuit.com/learn-support/en-za/banking/nedbank-wont-connect/00/812696.

For other banking concerns, you may visit this link: QBO Banking.

I'll be here if you need more help. Stay safe!

You guys HAVE NOT answered the query and you dont seem to understand.  Nedbank have changed their banking to one app and it is completely different login details.  When we update the banking on our side we cannot do this correctly as previously it worked offf

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It is now not the same.  Why can no one from Intuit SA call me??  Ive been battling with this since the 17 Feb

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I want you to know that helping you is our priority, GILLIAN6.  

Thank you for reaching out to the Community. I've checked with my resources and verify with our engineering team. Currently, We have an ongoing investigation about the Nedbank connection. Rest assured, our software engineers are working hard to resolve this issue permanently.    

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. 

You can follow the steps below to connect with us: 

1. Sign in to your QuickBooks Online account, go to the Help > QB Assistant.
2. Type Talk to a human and select either Ask me a question or Contact Support Team. 

To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM (SAST). 

If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!