Hey there, GILLIAN6.
Thanks for reaching out to us in the Community.
We have an ongoing investigation about the Nedbank connection. Our engineers are working with your bank on resolving the issue. Since we're unable to give a workaround, I recommend contacting our Customer Care Team. They will ask for your company details and add it to the list of affected users.
I'll also add this article that includes the steps on how to connect your account when it's ready: Connect bank and credit card accounts to QuickBooks Online.
Please feel free to get back to me if there's anything else you need. I'm always available to help. Take care.
Our Phone Support Team is open now. As of our available time, they're open between 8 AM - 6 PM (SAST) Monday to Friday. Another way to get in touch with us is through this link: https://help.quickbooks.intuit.com/en_ZA/contact. Just click QuickBooks Online and click Working with You Bank > Downloading Transactions. Scroll down to the page where you can see the Start a Message button.
Thanks for your patience while we're working on a permanent fix on this issue. Always know that we're here to help. Take care!
Hello, 9130 3503 2402 5946.
I'll share some troubleshooting steps so you'll be able to connect Nedbank in Quickbooks Online.
As I've checked, the earlier investigation had already been closed and resolved. Did you get any error messages when connecting your bank account? Any information you provide will assist me in finding the best solution to the problem.
In the meantime, you can log in to your bank website and check if there are no messages or prompts to action. After that, you can clear your browser's cache to eliminate any collected site data and force the system to refresh. Alternatively, use an incognito window to access your QuickBooks Online account.
Here are the shortcut keys to use:
Check out this article for more details: Troubleshoot issues with Bank Feeds.
If the issue persists, you may consider importing your bank transactions manually. Please follow the steps in this resource: Manually upload transactions into QuickBooks Online.
In addition, I've added this material to guarantee that your transactions are in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.
Don't hesitate to reply if you need further assistance connecting your bank account. We're always here to help. Take care and have a good one.