Will the Nedbank connection issue every be fixed?

This isn't the impression we want to leave you with, @kelly31.

I have some information about the bank error 155. This error means your Financial Institution (FI) is not allowing QuickBooks to connect and receive your data. Currently, the FI has no exact timeline when they'll allow QuickBooks to connect again.

To get this resolved, you'll want to contact your bank and request that they'll allow QuickBooks bank connection. If the issue persist, ask your bank representative to escalate the case through our OFX Connectivity page for resolution. Just make sure to take note of your case or ticket number for future reference.

In the meantime, you'll have to upload your bank transactions manually into QuickBooks using Web Connect. Your bank may offer a few file format, pick QuickBooks Online data (QBO) format. This is formatted specifically for QuickBooks Online aside from using a CSV file.

Please know that you're always welcome to reply to this thread anytime if you have follow-up questions or concerns with bank connections. I'm more than happy to assist you. Take care and have a good one.

@ShiellaGraceA ....this morning I received 5 emails saying that this issue had been resolved, but it HAS NOT! I am STILL unable to reconnect my Nedbank accounts and receive the message:

Hi kelly31!

I appreciate your reply and sharing additional details about this issue.

I can also see that you posted this concern multiple times. I suggest you check the previous post since it was answered already by one of my colleagues by clicking this link: Cannot connect Nedbank accounts.

You can always reach out to us if you have any other questions about QuickBooks Online. Need help in running reports? Let me know and I'll gladly lend a hand.

Thanks, @AlexV , but I didn't understand what was meant by OFX! I simply want this to work as it did in the past and I'm battling to understand why this is now an issue! According to the emails that I received this morning, the issue with error 155 "has been resolved" and I know that users that were connected to Nedbank are now connecting again. My issue is that I DISCONNECTED my accounts and now am unable to reconnect (I get the error 155A).
I am getting no help from QuickBooks. I am a bookkeeper and some of my clients bank with Nedbank. I cannot login to their online banking for obvious reasons and so my ability to do my work is GREATLY affected by this.
I posted several times as I am DESPERATE for a resolution. I am thinking of taking my business elsewhere

I appreciate your prompt reply, kelly31.

This isn't the experience we want to give. Let me share some details about the OFX, as well as take note of your post. 

I've checked our records and found that the investigation for this error has been resolved. I'll be sure to set a reminder for our Tier 2 team to take a closer look at your account. This way, we can be certain of the best way to help you with this bank error. Please take note that our Tier 2 team is available from Monday to Friday 6 AM to 6 PM PT.

As for the information shared by my colleague on another thread, an OFX or Open Financial Exchange is a file format used for exchanging financial data with QuickBooks.

If you have any additional questions, please feel free to leave a reply on this thread. We're always around to assist you.

@RenjolynC 
Thanks for the reply. I do not wish to waste time with add-ons like OFX. I need QuickBooks to work as it should and that includes connecting to Nedbank. If this error has been resolved, then why am I still unable to reconnect my accounts and what is an error 155A?

I have a reference number from my online chat this morning (the one where the agent told me "not to worry"!)
The reference is 1579674884

Please escalate this problem as as far as I am concerned, this issue has not yet been resolved

Thanks for getting back to me, kelly31.

Let me share some update about your concern.

Our Tier 2 team is aware of the issue and are working with the bank to have the error fixed. The reference number you shared with us is still open, and will be updated as soon as there's a solution.

If you have any additional questions or need help with other task in your account, please let me know. Me and my colleagues are here to assist you.

@RenjolynC 
Is there ANY update on this? I am still unable to reconnect my accounts and have had ZERO communication from QuickBooks.
This really is unacceptable

Thanks following up, kelly31.

As of the moment, we didn't receive have any updates. But rest assured, our Tier 2 team are now working with your bank and doing their best to fix this issue as soon as possible.

Thank you for your patience and please reach us back if you still have other concerns. I'll be around around if you need me. Have a wonderful day!

Hi Archie

is there any update on this? How can I be notified when it is resolved? 

it has been 2 months now since this problem started. 

regards, 

I hope you're having a good day, Shady84.

If you've contacted our QBO Support, and they linked your account to the investigation, you'll receive an update via email when this is resolved. I understand that you've been waiting for a resolution and would like to let you know that this is still under investigation. Therefore, please contact the said team if you haven't already.

In the meantime, you can consider uploading your transactions so you can still continue working on them.

Thank you for your patience. You're free to reach back out at any time you need help with QBO. Take care!

Thank you JessT 

If you could let me know how to contact support in South Africa that would be great. I try follow all the links on the website but no luck.

rgds, Shaun 

Hi Shaun,,

I'm here to share steps on how to contact our Phone Support team.

You can reach out our tema through the ? Help icon. Let me guide you with these steps:

1. Click the ? Help icon.
2. You may enter Unable to connect Nedbank as your keywords under Assistant.
3. Select Not really.
4. Click Contact Support Team.

In the meantime, you can upload the transactions manually.

Afterward, you're good to categorise them to their correct accounts. I've added this reference as your guide: Categorise transactions.

That should do it. Let me know if you have concerns with categorising items. I'm here to guide you.