Having constant issues send invoices to clients.....keep getting Delivery issue anyone else have this constant problem ?

Hi there, @garth-ontrendmar.

I can provide information about the error you're getting when sending invoices to your clients in QuickBooks Online (QBO).

We received reports regarding users getting the same error message (Deliver Errors) when sending invoices. A ticket has been created and forwarded to Product Engineers. They're now working to fix this as quickly as possible.

That said, I highly suggest contacting our Support team so they can add your details to our notification list. This also helps our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top left.
2. Select a suggested option, or type Deliver Errors.
3. select Contact us and choose a way to connect with us.

To learn more about the support hours, refer to this article: How and when can I contact Support?

In the meantime, you can check out this article that contains troubleshooting steps about the error you're getting: Delivery Errors when trying to email a sales form.

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Let me know if you have follow-up questions about sending invoices or anything else QuickBooks. I'll be right here ready to help. Take care always.

An update has now been issued by Quickbooks on this - and the update is ... there is no change. They are still working on a resolution. In other words they don't know what to do?

Having said that things have subtly changed - they now don't tell you when an invoice has bounced. I'm no longer getting bounced email errors and yet my customers are reporting non-receipt.

So Quickbooks way of dealing with this appears to be simply trying to make sure its customers don't know what's really going on?

I hear your sentiments, @Andrew124. 

Let me provide some updates regarding this invoice delivery issue in QuickBooks Online (QBO). I'll also share some alternative steps as a workaround to ensure you can accomplish your goal.

Upon checking our database, the investigation (INV-70915) is still ongoing. I assure you that our Engineering Team is looking into it and is working to implement a permanent solution that can resolve this issue. Please know that this issue is a high priority for us and that it will remain until it's fully resolved. We'll be sending you an email update once it's fixed.

To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team if you haven't already. This way, you'll be added to the list of affected users and will be notified via email once it's fixed.

In the meantime, you can use one of the following workarounds to send your sales forms:

• Save your invoice as a PDF and send it via email through your business or other email address.
• You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link”, then select “copy link” and paste it into your SMS or messenger service.
• If you have a Gmail or G-suite email account, you can use the send with Gmail feature to send invoices from your own address.
• You can save your invoice as a PDF, print it, and send it to your customer via mail.

I'd also recommend visiting this article for more troubleshooting steps you can perform for the issue you're having: Delivery Errors when trying to email a sales form.

In addition to this, you'll want to personalise the appearance by adding specific info to your sales forms in QBO. Check out this article for more information: Customise invoices, quotes, and sales receipts in QuickBooks Online.

I appreciate your continued patience while we're working on a permanent solution. If you have any other QuickBooks questions, leave a comment below or mention me in your responses. I'm always willing to help.

I attempted to contact the customer care team to ask to be added to the list of affected users.  However, it seems that the chat function was not working or was off.   Please add me to the list of affected users for investigation (INV-70915) I would like to receive updates.

I'll make sure that you'll be able to connect with us, AaronEME.

As much as I would love to add you to our notification list, the ability to pull up your account is done by our Customer Care Team. This way, we'll be able to protect your personal information.

If you encountered unusual behaviors when trying to contact our supports, you can perform some troubleshooting steps to fix this. Start by accessing your account using a private or incognito window. This process will help you determine if the accumulated cache and cookies are the ones causing the issue. Use these shortcut keys to open the window:

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

Once you're in, go to the Help icon to start a conversation with our representative. If it's now working well, you'll have to return to your main browser and clear the cache to get rid of the stored junk files. Using other supported browsers can also help fix the problem.

Alternatively, you use this link to contact us: https://quickbooks.intuit.com/learn-support/en-za/contact. Don't forget to check our support here to ensure that we address your concerns on time: How and when can I contact Support?

Lastly, here are some articles that will help you personalize your invoices in QBO:

• Customize invoices, quotes, and sales receipts
• Add, customize, or remove logos on sales forms
• Add custom fields to sales forms

Just add a comment below if you have any other questions about invoices. I'm always here and ready to assist.

Even those of us on the list would like to receive updates.

Thank you.  Can you contact the team working on this issue and find out some sort of best guess ETA for the light at the end of the tunnel?   Are we 3 months out? 1 month? 12 months?  Any indication would be appreciated.  I promise I won't hold you to it.  Even if only to say they don't yet know. 

It has been going on since at least April if not prior and it is a major disruption to our business.

Please extend my thanks to the team working on sorting it out. Their efforts to solve are appreciated.

Regards,

Aaron

I'll forward your message to our engineering team, @Aaron.

I appreciate your patience in dealing with this issue. I want to get the invoice delivery issue resolved as soon as possible. This way, your clients will receive the emails without delay.

I know this issue has been around for a while. Please know this is a high priority for us and will continue to be a focus and priority until fully resolved.

The original INV-70915 was already closed, but since other users are still reporting the same issue, we opened a new one for tracking purposes. With this, I'd recommend contacting our Customer Care Team again. You can follow the steps provided by FritzF above. Make sure to reach them within business hours to ensure a swift response.

In the meantime, you can use the workarounds provided by Kevin_C to send your sales forms. 

Feel free to visit our Invoices and payments page for more insights about managing your sales transactions.

Do you need more help completing other tasks in QuickBooks? Please let me know, and I'll assist you with some guides and other pointers. Keep safe. 

Thank you, yes the bounces continue.  We had a very large number of them in the last 3 weeks.

The invoice email bounces are a very important concern.  I am wondering if I might suggest moving the bounced email notice from the getting things done page up to the top level so that it is on every page.

Please pass that suggestion/request to your engineering team if that might be accommodated.

Regards,

Aaron

If you would please be so kind I would like to ask for an update on this issue.

Hello there, @AaronEME.

I'll gladly share updates about the delivery issue when sending invoices in QuickBooks Online (QBO) so you can manage your sales transactions accordingly.

Previously mentioned INVs (INV-70915 or INV-71760) were already tagged as closed and resolved. However, since other users, like you, still encounter the issue, we've decided to open a new one (INV-81436) to track the number of affected accounts.

In keeping with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose the Chat with us option to connect with our experts.

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your company's income and customers in QBO: Sales and customers help for QuickBooks Online. It includes topics about processing payments, managing sales transactions, and customising forms, to name a few.

We highly appreciate your patience regarding this matter. If there's anything else you need or you have other concerns about managing invoices and income transactions in QBO, I'm always ready to help. Take care, and I wish you continued success, @AaronEME.