Hello there, @9506. I have some understanding of the error you are having with your bank connection in QuickBooks Online.
Before we get started, may I know what error message you received as you go along the process? This way, I can provide the exact solution to the issue you're encountering.
Now, here are some possible reasons why you can't connect your bank account:
You can contact your bank to see if there are any maintenance updates available or to request a QuickBooks connection. If everything goes well with your bank, be sure to connect the account using the correct bank name.
Furthermore, if you're able to connect the account but are unable to update the transactions due to a bank problem, you can find answers in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
You can post anytime if you still have additional queries. I'll be there right away.
Yes we are experiencing the same issue from the 18th March 2022. This happened after receiving a planned maintenance reminder from QB. I have tried all past thread options to resolve, with no luck. Please can this be escalated, as the manual process is tedious. The error code reads as "
The error code is 155 which when I looked it up says that there is is update between Quickbooks and Nedbank but somehow it doesn't seem to have worked. Calling the bank and I have been holding for 20 minutes with no luck.6
I'm joining this thread and sharing some details about these banking errors.
The Bank error 155 means that your Financial Institution (FI) isn't allowing QuickBooks to connect and retrieve your data.
Currently, we have an ongoing investigation about the Nedbank connection. Our engineers are working with your bank on resolving the issue. Since we're unable to give a workaround, I recommend contacting our Customer Care Team. They will ask for your company details and add them to the list of affected users.
Our Phone Support Team is open now. As of our available time, they're open between 8 AM - 6 PM (SAST) Monday to Friday. Another way to get in touch with us is through this link: https://help.quickbooks.intuit.com/en_ZA/contact. Just click QuickBooks Online and click Working with You Bank > Downloading Transactions. Scroll down to the page where you can see the Start a Message button.
In the meantime, you can also contact your bank to ask if they have maintenance updates available or to request a QuickBooks connection.
Once the issue is fixed and your transactions are downloaded, all you have to do is review, categorise, or match them with the existing entries in QBO. For the step-by-step guide, kindly check out this article: Categorise and match online bank transactions in QuickBooks Online. It also includes details about excluding personal or duplicate transactions.
Please leave a comment below if you have any other issues or concerns. I'm always here to assist. Have a good one!
This issue with Nedbank is STILL ongoing and I can get no intelligent information from QuickBooks. In fact on my last chat, the agent just abruptly ended the chat when I asked to speak to someone who could actually answer my questions!
When I tried to reconnect my accounts today, I received a notification that Nedbank does not connect to QBO! Is this now a permanent situation? Do I have to change banks?
I'm here to share some troubleshooting steps so you'll be able to connect Nedbank in Quickbooks Online.
As I've checked, the earlier investigation had already been closed and resolved. Did you get any error messages when connecting your bank account? Any information you provide will assist me in finding the best solution to the problem.
For now, you can log in to your bank website and check if there are no messages or prompts to action. Once done, you can clear your browser's cache to eliminate any collected site data and force the system to refresh. Alternatively, use an incognito window to access your QuickBooks Online account.
Here are the shortcut keys to use:
Check out this article for more details: Troubleshoot issues with Bank Feeds.
If the issue persists, you may consider importing your bank transactions manually. Please follow the steps in this article: Manually upload transactions into QuickBooks Online.
In addition, I've added this material to guarantee that your transactions are in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.
You're always welcome to post your concerns in the Community. Please let me know if you need anything else. Take care and stay safe.
With all due respect @DebSheenD ......this issue could not possibly have been resolved. According to all of the online agents I contacted today, it is still ongoing. So either they were telling me untruths in order for me to stop bothering them, or they are not aware of the latest status.....both of which are a bit concerning.
The Investigation number is 69542 which, according to the online chat agents, is still active and being "investigated"!
I have followed all the steps that you suggest below (several times over the last few weeks) and they do not resolve the issue
When my accounts would no longer download from Nedbank, I disconnected them and then tried to reconnect. It has been nearly 3 weeks now and still no joy. It went from giving me an error 155, to telling me to "try again later" to now telling me that Nedbank "blocks QuickBooks" and that I should contact Nedbank to let them know that I would "like to be able to connect"! (see attached screenshot for your info)
So, it seems that what was at first an issue that QBO was trying to resolve, has now become a case of "we can't fix it so we won't bother"
I am not interested in downloading CSV files from the bank and then spending ages trying to reformat them so that they will import into QBO. I have tried that before and it has never worked. It is a waste of my time.....I have several companies that I look after and this is not a productive use of my time.
What I would REALLY like is for this issue to be resolved and for the Nedbank bank feed to function as it used to do (and as it should do)
Hi there and thank you for the screenshot, kelly.
I understand that uploading transactions manually can take time. However, this is the workaround for now since Netbank is blocking QuickBooks to connect with them.
While your bank and our Online Banking Team are working together to retrieve the connection, you can manually import transactions. Here's the template you can use: Learn how to check the format of the CSV file.
Once the file is ready, you can import it to QuickBooks, then categorize transactions. That way, your books and balances have accurate records.
I'm adding again these articles you can use as a guide.
Don't hesitate to post again if you have other concerns. Or leave a comment below if you need additional information about your banking questions.
Sadly, QuickBooks has no solution for this issue. They can only offer instructions on how to manually add transactions or upload CSV files! Beyond that, they either tell you that they "understand your frustration", that they are "working on it", that you should "contact Nedbank" or they just abruptly exit a chat when you ask to speak with someone who can actually give you some useful information.
Sadly, it seems that if you are unlucky to bank with Nedbank (or, in my case, have clients who bank with Nedbank) you are on your own.
So I guess it's back to the good old days of working off bank statements and manually entering every transaction (that whole CSV upload thing has NEVER worked for me and I refuse to even entertain wasting my time on it)
Shame on you, QuickBooks
Did you encounter any error messages when connecting Nedbank to QuickBooks? We have an ongoing issue with Nedbank that some users encounter bank error 155. It means that QuickBooks is unable to connect to this financial institution.
As stated by kelly31, our engineers are already working to resolve this issue as soon as possible. I suggest reaching out to our QuickBooks Online Team to add you to the list of affected users. This way, you'll get an email notification once it's fixed. Please follow the steps provided by my colleague AbegailS to contact our support.
In the meantime, you may log in to your bank website and download a CSV file of your transactions. Then, you manually upload it to QuickBooks Online. Check out this article for a complete guide: Manually upload transactions into QuickBooks Online.
Once you've imported your transactions into QuickBooks, you can begin matching and categorizing them to ensure they're in the correct accounts.
Stay in touch with us if you need further assistance with banking. We're always here to help.
I guess the best option will be to disconnect your accounts now and then when the connection is restored (hopefully) when you reconnect them, only import transactions from the last date that you manually entered. That way you won't import transactions that you've already captured. You will still probably have to go through them all just to make sure there are no duplicates.
Sadly QuickBooks is making work for us :-(
This issue is not resolved and QuickBooks have not advised or kept us updated on the status of this issue.
We would like an ETA on when QuickBooks estimates this issue will be resolved to make plans moving forward.
Hi there, BradleyG.
Thank you for visiting the QuickBooks Community. I'll be sharing details about the status of the Nedbank issue. Then, ensure you can get updates on this matter.
The problem with connecting to Nedbank and receiving an error 155 is still marked as unresolved/ongoing. We are unable to provide a specific timeframe as to when this will be resolved. Our product engineers are now working to fix this as quickly as possible.
For now, the steps provided above are the troubleshooting instructions to be performed as a workaround.
I suggest contacting our QuickBooks Support Team if you haven't reached out to them. This is to make sure that you'll be added to the list of affected users so you can receive updates through email once the issue is resolved.
Lastly, you may refer to this article to view various banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.
I'm always here to help if you have any other concerns or questions about connecting the bank to QBO. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great day!
@ChristieAnn .......what is the status of this issue now? I see that some lucky users are able to connect. I, however, am unable to reconnect the accounts that I disconnected when this issue first raised its head. I now get an error 155A with the message that Nedbank blocks QuickBooks Online and that I should ask Nedbank to please allow QBO to connect!