Error: The file you're attaching hasn't finished uploading, or there was an error. Has anyone encountered an error when attaching supporting documents to an invoice?

KobusS · ‎February 04, 2022

I have previously successfully send invoices with attached documents, as recent as last week. There are no other error message. The error message shows up when I try to save the invoice with documents attached. It shows the document has uploaded 100% but the tickbox to select it to attach to the invoice when it is emailed doesn't appear. I've saved the invoice and went back into it and tried as well. No matter which way I try, I keep getting the same error message. Any help/guidance would be appreciated.

LieraMarie_A · ‎February 04, 2022

Hi there, @KobusS. I'm here to ensure you can successfully send your invoices with the attached documents.

We can perform basic troubleshooting to isolate the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If you're able to send the invoices, clear your browser's cache. This way, you can access QuickBooks with a clean slate. You may have accumulated too much historical stored in your browser that caused this issue. You can also switch to a different supported browser to see if it has something to do with your browser.

Additionally, make sure that attachments don't contain special characters in the file name. Learn more about acceptable file types for attachments: Attachments in QuickBooks Online.

Please come back and let me know the result after the troubleshooting. I'm determined to ensure this issue gets resolved.

KobusS · ‎February 07, 2022

Thanks for the reply.

There must have been some issue on Friday. Today I tried it with an InPrivate session and it worked.

Without clearing my browser cache or cookies, it worked with a normal browser session as well.

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Error: The file you're attaching hasn't finished uploading, or there was an error. Has anyone encountered an error when attaching supporting documents to an invoice?

Error: The file you're attaching hasn't finished uploading, or there was an error. Has anyone encountered an error when attaching supporting documents to an invoice?

Error: The file you're attaching hasn't finished uploading, or there was an error. Has anyone encountered an error when attaching supporting documents to an invoice?