Fixing the connection is our top priority! But I have another way on how you can get transactions from your bank, JackT.
You'll want to sign in to your bank's website to get transactions from there. To do this, you can follow the steps below:
Once done, you'll need to review the file format to make sure that you can manually upload the transactions. Here's how:
Please check this out for more detailed steps and information: Manually Upload Transactions into QuickBooks Online. You'll want to match and categorise transactions after you've reviewed them.
Reply to this thread if you need further assistance in connecting your bank. Don't forget, we're always here to help you.
That is NOT a viable solution. We bought your product so that the bank account automatically links. FIX IT NOW. We aren't able to do this for 10 x companies a day. Your competitors managed to make the fix. Why not you?
Hi again, @JackT.
I want you to know that I responded to your comment on another post with the same topic. If you haven't notified yet, here's what I wrote.
Since you're still getting the same issue after following the steps shared above, I highly recommend contacting our Suppor team. They're able to create a ticket regarding this issue and forward it to our Product Engineers for further investigation.
An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
For tips and other resources, you may visit our website for reference: Self-help articles.
Please let me know how it goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!