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Toni O
Level 2

Credit card payment duplicates

Hi there

 

I've looked at this article and it still doesn't resolve my issue.

 

I have reconciled my credit card statement and everything balances.  When I go to add a credit card payment in my cheque account, a duplicate is created in the credit card.  It is not visible in transactions, but the duplicate is found under chart of accounts.  One memo has the cheque memo and the other has the credit card memo.

 

If I delete the duplicate, the balance is corrected.  However, the transaction is then unresolved in the cheque account.  If I add it, the same happens.  I've tried unmatching them, but that doesn't help.

 

Could someone guide me?

Thanks!

Solved
Best answer a week ago

Best Answers
MarkAngeloG
QuickBooks Team

Credit card payment duplicates

Welcome back to the Community page, Toni. The View Register link or Account History have the same function. The reason why you're seeing Account History is because of your region. The View Register button is displayed for QuickBooks Online US users.

 

It can be found under the ACTION column of your bank. I have provided an image below from a sample QBO account with the same region as yours:

 

 

After viewing your transactions through the bank register, you can also consider reconciling them to match your bank and QBO records.

 

Feel free to leave a reply if you have additional concerns with QuickBooks Online banking. I'll be more than happy to assist you.

View solution in original post

8 Comments 8
Toni O
Level 2

Credit card payment duplicates

Update:

This problem also happens if I record a transfer between the two accounts (not credit card payment).

MirriamM
Moderator

Credit card payment duplicates

Hello there, Toni.

 

I want to make sure you receive the assistance you need while using QuickBooks Online (QBO).

 

To ensure we're aligned, I'd like to know more about the challenges you are facing.

 

  1. How do you enter the credit card payment? Is the credit card and the bank account you used when paying connected to online banking in QBO?
  2. When transferring between two accounts, are these transactions downloaded to bank feeds and added it into QBO? Did you also manually record it in the system?

 

It would be also helpful if you could provide screenshots to give us a better understanding of the situation.

 

Please feel free to leave a comment below with your response. We are here to assist you, Toni. Have a great day!

Toni O
Level 2

Credit card payment duplicates

Thanks for your response @MirriamM .  Sorry for the delay, but I didn't receive an email alert as I normally do.

 

I'm afraid I can't precisely answer your question.  I have imported older bank statements via .csv and more recently QB has been connected to my bank.  I have also edited or added individual transactions manually.

 

I tried to resolve this by deleted the transactions that are being duplicated.  I also tried excluding them.  Now everything is messed up and I can't reconcile.  If I put back the deleted transactions into the credit card to reconcile, the current account will show a duplicate.

 

Sorry for the lack of clarity, this is the bet I can do.

GenmarieM
QuickBooks Team

Credit card payment duplicates

I know where you're coming from, and I appreciate your detailed information provided, @Toni O. Your successful workflow is my priority. I'm here to assist you, and I'd like to gather a bit more detail to understand better the issue you're facing.

 

The reason why you are experiencing duplicate credit card payments is that your QuickBooks is linked to online banking. When you manually import transactions from your bank through a CSV file, it results in the creation of duplicate entries in your records.

 

To remove the duplicate entries on your bank register, you'll need first your bank statement. This way, you'll be able to compare the transactions in your chart of accounts with your bank statement.

 

Here's how:

 

  1. Go to Transactions, then click Chart of accounts.
  2. Select the bank of your transactions by clicking the View register or Account History.
  3. From there, review the transactions and compare them to your bank statement.
  4. If you find duplicates, click on the transaction and select Delete.

 

With that, you can delete the duplicates on your bank register and start reconciling your account.

 

The Community is always here and happy to assist you to ensure a smooth and seamless QuickBooks experience. Shoot me a reply if you need further assistance with your financial workflow in QuickBooks. I'll be around to help.

Toni O
Level 2

Credit card payment duplicates

Thanks for your help @GenmarieM .

I'm struggling to find the register option.  When I go to Chart of accounts, I see a list, including my bank account.  It only has the option to drop down "Account History".  Where is the "View Register" link?

MarkAngeloG
QuickBooks Team

Credit card payment duplicates

Welcome back to the Community page, Toni. The View Register link or Account History have the same function. The reason why you're seeing Account History is because of your region. The View Register button is displayed for QuickBooks Online US users.

 

It can be found under the ACTION column of your bank. I have provided an image below from a sample QBO account with the same region as yours:

 

 

After viewing your transactions through the bank register, you can also consider reconciling them to match your bank and QBO records.

 

Feel free to leave a reply if you have additional concerns with QuickBooks Online banking. I'll be more than happy to assist you.

Toni O
Level 2

Credit card payment duplicates

Thanks so much for clarifying @MarkAngeloG 

MarkAngeloG
QuickBooks Team

Credit card payment duplicates

You're always welcome, Toni.
 
We're always here to ensure you'll have the best experience with QuickBooks Online. 
 
If you have any other banking concerns, please don't hesitate to reply to this post. I'll always be around to assist you. Have a great day!