Credit card payment duplicates

Update:

This problem also happens if I record a transfer between the two accounts (not credit card payment).

Hello there, Toni.

I want to make sure you receive the assistance you need while using QuickBooks Online (QBO).

To ensure we're aligned, I'd like to know more about the challenges you are facing.

1. How do you enter the credit card payment? Is the credit card and the bank account you used when paying connected to online banking in QBO?
2. When transferring between two accounts, are these transactions downloaded to bank feeds and added it into QBO? Did you also manually record it in the system?

It would be also helpful if you could provide screenshots to give us a better understanding of the situation.

Please feel free to leave a comment below with your response. We are here to assist you, Toni. Have a great day!

Thanks for your response @MirriamM .  Sorry for the delay, but I didn't receive an email alert as I normally do.

I'm afraid I can't precisely answer your question.  I have imported older bank statements via .csv and more recently QB has been connected to my bank.  I have also edited or added individual transactions manually.

I tried to resolve this by deleted the transactions that are being duplicated.  I also tried excluding them.  Now everything is messed up and I can't reconcile.  If I put back the deleted transactions into the credit card to reconcile, the current account will show a duplicate.

Sorry for the lack of clarity, this is the bet I can do.

I know where you're coming from, and I appreciate your detailed information provided, @Toni O. Your successful workflow is my priority. I'm here to assist you, and I'd like to gather a bit more detail to understand better the issue you're facing.

The reason why you are experiencing duplicate credit card payments is that your QuickBooks is linked to online banking. When you manually import transactions from your bank through a CSV file, it results in the creation of duplicate entries in your records.

To remove the duplicate entries on your bank register, you'll need first your bank statement. This way, you'll be able to compare the transactions in your chart of accounts with your bank statement.

Here's how:

1. Go to Transactions, then click Chart of accounts.
2. Select the bank of your transactions by clicking the View register or Account History.
3. From there, review the transactions and compare them to your bank statement.
4. If you find duplicates, click on the transaction and select Delete.

With that, you can delete the duplicates on your bank register and start reconciling your account.

The Community is always here and happy to assist you to ensure a smooth and seamless QuickBooks experience. Shoot me a reply if you need further assistance with your financial workflow in QuickBooks. I'll be around to help.

Thanks for your help @GenmarieM .

I'm struggling to find the register option.  When I go to Chart of accounts, I see a list, including my bank account.  It only has the option to drop down "Account History".  Where is the "View Register" link?

Thanks so much for clarifying @MarkAngeloG 

You're always welcome, Toni.
 
We're always here to ensure you'll have the best experience with QuickBooks Online. 
 
If you have any other banking concerns, please don't hesitate to reply to this post. I'll always be around to assist you. Have a great day!