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Do the support team even do any work?
I've been locked out and not be able to access my account for 11 days.
No help from support so far. Don't even answer calls or emails after 2 days of replying with 'tech is working on it'.
Thank you for posting here in the Community, @koreamarket. I've got steps and info to ensure you can log in to your account.
I'll be here to help you figure out what you can do when you're locked out.
You'll get the following warning if you're locked out: You've tried more than five times to sign in. You can still sign in by typing the CAPTCHA code below the message if you want to. You can use this to block automated bots from accessing your account by using a unique identity.
You’ll need to type the compressed or distorted characters and/or numbers. Then, on the sign-in page, enter the proper user ID and password.
Otherwise, if you're having trouble remembering your user ID or password, you can reset your password or recover your user ID by following these steps:
For resetting the password, follow the same procedure I laid out above. After performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours.
I'm also adding a great resource to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems.
Reach out to me if you need assistance performing the troubleshooting. I’ll be more than happy to help. Have a great rest of the day.
Holy moly do you even read the title?
Re: ref:_00Di0Xs0j._5003j1w8oXy:ref
Re: ref:_00Di0Xs0j._5003j1w8oXy:ref
Re: ref:_00Di0Xs0j._5003j1w8oXy:ref
Re: ref:_00Di0Xs0j._5003j1w8oXy:ref
Re: ref:_00Di0Xs0j._5003j1w8oXy:ref
Or is this another computer generated replies?
Hello there, @koreamarket. I’m here to share some information about the message error you’re coming across within QuickBooks Online.
Personal data from other devices is not supported by QuickBooks Community. As a result, the data or file appears to be corrupted.
If the issue persists after following the steps provided by my colleague @LollyNino_C, I suggest contacting our support team again. They have tools such as screen sharing to further assist you in this matter.
Here's how to contact them:
Please note that, if you're using Plus, Essentials, or Simple Start, our Support Team is open M-F from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. For QuickBooks Advanced, they are available at any time.
In addition, I have this article for common questions about importing data to QuickBooks Online.
Let me know if you want to know additional details in QuickBooks and I will be back in touch shortly.
Nice
You just comfirmed that theres absolutely no way of getting help.
I've tried the supports team through online chat, emailing them, phoning them but no reply from.
What a pathetic team
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