Thank you for posting here in the Community, @koreamarket. I've got steps and info to ensure you can log in to your account.
I'll be here to help you figure out what you can do when you're locked out.
You'll get the following warning if you're locked out: You've tried more than five times to sign in. You can still sign in by typing the CAPTCHA code below the message if you want to. You can use this to block automated bots from accessing your account by using a unique identity.
You’ll need to type the compressed or distorted characters and/or numbers. Then, on the sign-in page, enter the proper user ID and password.
Otherwise, if you're having trouble remembering your user ID or password, you can reset your password or recover your user ID by following these steps:
- Go to the QuickBooks Online sign-in page and click I forgot my user ID or Password.
- Enter your phone number, email address, or user ID to verify your account.
- Click Continue.
For resetting the password, follow the same procedure I laid out above. After performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours.
I'm also adding a great resource to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems.
Reach out to me if you need assistance performing the troubleshooting. I’ll be more than happy to help. Have a great rest of the day.
