Cannot connect my bank and intuit france ?

Are you using QB Online France version? 

https://quickbooks.grsm.io/France

I can help you find and successfully connect your bank, bewleysblackrock.

Did you receive an error message when you tried to connect your bank? What bank are you trying to connect to? This will help me walk you through the correct details steps on how to isolate the error and successfully connect your account. 

We can try using a private browser to check if the issue is browser-related. Then, use the bank's URL to search and link the account. If you're able to do so, just switch back to the main browser and clear the cache. You can also use other browsers to get rid of these kinds of issues. 

Meantime, if you're still unable to connect, you can manually upload bank transactions. Just follow the link for more details: Manually upload transactions into QuickBooks Online.

Here's an article that will help you manage and connect your account: Find your bank or credit card account when you connect to online banking.

Let me know if you have other questions. I'll be around to help you connect your bank. Take care!

No problem connecting with intuit. My account number comes up fine on screen .

I then mark account with a "tick" . At that point it tries to connect but gets no further.

Very frustrating 

John

Thanks for getting back here, John.

Do you mean that the account was successfully connected, but no transactions are downloaded? If you haven't tried disconnecting the account, you'll want to do so and try reconnecting it again.

You can find the instructions in these articles:

• Disconnect or delete accounts connected to online banking
• Connect bank and credit card accounts to QuickBooks Online

You may also want to consider manually importing the transactions as provided by my colleague Catherine_B above.

We're always around to help if there's anything else you need. Stay safe!

my bank details appear on screen correctly but final press button does not connectto intuit france?

Hi bewleysblackrock!

I'm joining this thread so I can share details on how to fix this banking concern.

You'll want to make sure that your bank doesn't have any system issues cause this may result in connection errors. Check your bank website to see if there's any notification or better contact their support.

If you encountered errors, I suggest you check this article: What to do if you get a bank error. This contains different links and steps on how to fix them.

In the meantime, you'll want to manually upload transactions into QuickBooks Online. All you need is a QBO or CSV file from the bank that we can import. Once done, you can now match and categorise the transactions.

For other banking issues, please visit this page: Banking for QuickBooks Online.

Keep on posting here if you need more help. Thanks!

Hi Catherine B, I can't connect to INTUIT France, at the end of the "5 seconds" I press "your enter" and nothing happens it is not the Bank at fault it the French end. I have checked my fire walls and I don't think that is the issue. I have tried to connect repeatedly and it was working perfectly before I had to connect to France.

Thanks MIchael

@M38 

Just to clarify, do you have QBO Global version or QBO France version?

As I am connecting from Ireland please advise; I assumed the Intuit France would be in French?

Hello, M38.

Converting a US account to a French version is unavailable. You'll have to cancel the current account and subscribe to a new one. To set up a new company for the French region, you'll need to choose a country at this link. Once done, you can now cancel the subscription for the incorrect region, here's how: 

1. Open a web browser on your computer, not a mobile device.
2. Sign in to QuickBooks Online as an admin user.
3. Select Settings ⚙ and then Account and settings.
4. Go to the Billing & Subscription tab.
5. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.

If the bank isn't supported in Quickbooks, you'll need to request support for your bank for connection. I'll guide you how: 

1. Go to the Banking or Transactions menu.
2. Select the Connect account or Add account option.
3. Search what bank you are looking for. 
4. You will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks". You also will be presented with helpful tips to try and locate your bank account.
5. Select Request support for your bank.
6. Enter your bank's web address (URL) in the field provided.
7. Click Request.

Additionally, if the bank is supported you can refer to this article: Connect bank and credit card accounts to QuickBooks Online

You can always count on me if you need anything else with managing your account. I'm always here to address them for you. You have a good one.

The AMEX connection has stopped working.  The login screen to Amex works and then shows the message "you can not connect your bank to intuit France"  This has been an ongoing problem.  this is a problem now as importing multiple AMEX statements across the different business is a pain.  enough to make us leave.  The support is also poor. 

@ALBDS 

Utilize csv2qbo ($60) or pdf2qbo converter tool as a workaround.

https://www.moneythumb.com/?ref=110

Thanks for joining us here, ALBDS.

I understand that manually importing bank transactions can be time-consuming. I've checked my end here and found that the investigation about this error has already been resolved by our software engineers.

Let's perform some basic troubleshooting steps to rectify your bank connection. First, connect your AMEX account using a private browser. There are times that cache, cookies, and site data in your browser accumulate too much causing problems in QuickBooks Online. Here are the keyboard shortcuts:

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

If the error is now gone, close the incognito window and then return to your main browser. After that, clear its cache to start over fresh. You may also switch to other supported browsers as an alternative.

To help review and categorize your downloaded bank transactions, I recommend reading this guide: Match online bank transactions in QuickBooks Online.

Please know that you're more than welcome to drop by in this thread if you have questions about online banking. The Community always has your back.

Thank you for this absolute nonsense of a reply. 

Many users are getting the same error and I can see you have replied this same exact message. 

The screen shots are posted below. 

also This link shows clearly you techs engineers haven't fixed the problem.  This has been ongoing for many months why is quick books so slow when other xero are so quick???

https://quickbooks.intuit.com/learn-support/en-uk/banking/how-to-connect-american-express-uk-credit-...

I await a response. 

The incognito and cookie cahe removal doesn't work.  

We appreciate the effort you made to resolve the problem with linking your bank account to QuickBooks Online, @ALBDS. 

I'll direct you to the appropriate support so they can assist you further.

There's no known problem with this synchronization error with American Express. For this reason, I advise contacting our customer care team. By doing this, they can investigate this issue further and provide you with the best solution. Here's how to reach support:

1. Log in to your QBO company.
2. Go to the (?) Help menu.
3. Choose between Assistant or Search to start.

Please note their support hours to ensure they're available to back you up.

Once everything's good, you may also want to read this guide about handling bank transactions: Categorise and match online bank transactions in QuickBooks Online.

Keep in touch for more help with banking or QuickBooks in general. We'll respond as soon as we can. Take the best care!

I am getting the exact same error as ALBDS. By the way I live in london. Please solve this problem as soon as possible as its getting very frustrating.thanks.

I fixed it.  Disconnect the account!!  Then reconnect.  All items in "to review" will be deleted.  So check them off prior to this. 

Another tip is go the register of the account and check the last validated entry then when you reconnect the account you put download from "custom" and enter the date you had last valid entries.  This save huge time in having doubles etc.  Reconcile ath then of that statement month and your away to the horses. 

Click the link I put in the above post and the help team will help immediately. 

I had the same issue. The detailed instructions on how to Reconnect your bank account in QuickBooks Online worked for me.