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hoopssshk
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

 
15 Comments 15
MaryJoyD
QuickBooks Team

Banking error 101 how to fix it? as it always says "try again in few hours"

Let's resolve the error you've encountered to successfully connect your bank, hoopssshk.

 

You’ll encounter this error 101 when trying to add a bank with no valid account from your online banking account that satisfies at least one of the criteria below:

 

  • No transactions for the last 12 months.
  • Unable to accept the terms and agreements from your online banking website.

If there's no problem on your bank account’s end, I suggest reaching out to our Customer Support Team. They have the tools to check the connection between your bank and QuickBooks in a safe and secure environment. 

 

Here's how to reach them:

  1. First, tap the Help icon to connect to a support agent. 
  2. Click on Contact Us button to email your concern. 
  3. Tick on Start an email button on the window that appears.
  4. Provide your account information and some insight about this concern.
  5. Lastly, click on Send email button. 

You can also check this article on how to manually upload your bank transactions into QBO. 

 

I'm always here if you still have questions with your bank connection and or anything else, by leaving a comment below. Take care and enjoy the rest of the week. 

Adolphus
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

I've completed the steps here:

https://quickbooks.intuit.com/learn-support/global/banking/fix-banking-error-101/01/398621

 

Also, meet the other criteria of having transactions for the last 12 months. (daily)

 

What next? I contacted support and they sent me this link. 

RenjolynC
QuickBooks Team

Banking error 101 how to fix it? as it always says "try again in few hours"

Thanks for letting us know about your situation, Adolphus.

 

If you can log in to your bank's website without a problem, and all the prompts are acknowledged, then I'll share a different solution that you can try. 

 

Let's do some troubleshooting steps on your browser. You might have some corrupted file cache that is causing this error. To start, open your QuickBooks Online account in a private browser or incognito. This mode prevents your browsing history from being stored. You can use the keyboard shortcuts below: 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Next, try to connect your bank. If you can connect without the error, let's go back to your regular browser and clear its cache. Finally, restart your browser to refresh the settings.

 

On the other hand, try using a different supported browser.  

 

You also have the option to import your bank transactions manually. The steps are included in this article: Manually upload transactions into QuickBooks Online. If you ever encountered issues with importing the transactions, you can perform some of the troubleshooting steps here

 

Please let me know of the result after trying out the steps above. I'd also like to know what's the name of your bank, so I can check if there's a reported issue. You can leave a reply below and I'll get back to you as soon as I can. Stay safe!

Adolphus
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

Already did all of that via live chat support with QB, who used screen share (SmartLook) feature to guide me through Incognito mode. Didn't work same error. Like I said the issue is not on my end. Only QuickBooks has the issue. They escalated and I'm awaiting follow-up from support.

 

thanks

JessT
QuickBooks Team

Banking error 101 how to fix it? as it always says "try again in few hours"

Hi Adolphus,

 

I appreciate that you're sharing your experience in the Community. This will be useful to other customers who are having the same issue.

 

If you have questions, feel free to reply below.

richhalstead1
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

same issues for over a week and no resolution from quikbooks along with no response.  Maybe its time to change vendors

JessT
QuickBooks Team

Banking error 101 how to fix it? as it always says "try again in few hours"

Hi richhalstead1,

 

I know that online banking is really important, and we're always here to help our customers resolve any issues.

 

Error 101 is a random error that is usually resolved in 24-48 hours, but if the issue persists, it's best to contact our Support team to check this further using more tools.

 

May I know the name of the bank, so I can check here if there's an ongoing investigation regarding this error?

 

Thanks in advance.

richhalstead1
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

bancorpsouth

JenoP
QuickBooks Team

Banking error 101 how to fix it? as it always says "try again in few hours"

Thanks for getting back to us with the name of the bank, richhalstead1.

 

Let me also help with your question about Online Banking. I can see that we have an open investigation about the bank error 101 with BancorpSouth. This means that our engineers are already aware of the issue and working on a fix as well. 

 

If you haven't yet, please reach out to our phone support or chat support teams so they can add you to the list of affected users. You will be notified via email as soon as the issue is resolved. Follow the steps given in the previous reply. 

 

Let me also share these articles for additional guidance and reference:

 

 

We are just around the corner if you need more help when working in QuickBooks Online. We'll make sure everything is sorted out. 

ericat179
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

Is there an investigation into Lowes Synchrony currently?  The inability to update mine and error code 101 just started this morning.

ShiellaGraceA
QuickBooks Team

Banking error 101 how to fix it? as it always says "try again in few hours"

Thanks for joining us here, @ericat179.

 

Currently, we don't have a reported case about Lowe's Synchrony getting bank error 101. To ensure this is getting fixed, I recommend contacting our Customer Care Support so we can investigate further and create a ticket for you.

 

Here's how to reach out:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter a brief description of the issue, then tap Continue.
  4. Click Chat with us.

 

Meanwhile, you can manually upload your bank transactions via WebConnect. Follow this guide for the detailed steps: Manually upload transactions into QuickBooks Online.

 

 

 

I'm also adding this link if you need help with reconciliation: Reconcile an account in QuickBooks Online.

 

Keep me posted if you still have questions or concerns with your bank account. I'll be around for you. Take care and stay safe.

Vball girl
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

I am having issues connecting acorns. What do I do? 

LeizylM
QuickBooks Team

Banking error 101 how to fix it? as it always says "try again in few hours"

Hi there, Vball girl.

 

I'm here to ensure you'll be able to connect your Arcons account in QuickBooks Online( QBO).

 

I'd like to verify if you received an error when connecting to your Arcons account? This way, I can provide the exact resolution about it.

 

The issue you received can be related to the saved cached and site history stored in your browser. Let's clear them so you can connect and download your bank account successfully. To do so, let's start by using a private or incognito window of your browser. 

 

Here are the shortcut keyboards:

 

  • Google Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Then go to the banking menu again. If you're able to connect without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to another supported browser.

 

Once connected, you're good to categorize the items. Here's an article as your guide: Categorize and match online bank transactions in QuickBooks Online.

 

Drop me a message below to update your banking connection concern. I'll get back to you as soon as I can. Take care!

Vball girl
Level 1

Banking error 101 how to fix it? as it always says "try again in few hours"

I get error message 101. I had my account linked already but it had issues keeping it updated on Mint. So to fix that issue, they asked me to login to my acorns account again.  When I went to verify my information, I put in my login information and then when it would go to connect I would get error message 101. I then deleted the account and tried adding it back onto Mint and I got the same error message. I have tried this on my tablet, web browser on my phone and through the app and I get the same error message. 

Charies_M
Moderator

Banking error 101 how to fix it? as it always says "try again in few hours"

Hi there, Vball girl.

 

I appreciate the details you've shared on how you tried to fix this Banking Error 101. You've already mentioned all the possible troubleshooting to fix the said error. 

 

Since you're still experiencing the issue, I recommend reaching our QuickBooks Team. This needs to be investigated thoroughly to get rid of the error message. We’ve improved the process of reaching out to our QuickBooks Support Team. You can get in touch with one of our agents by going to the Help menu.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose the Start a chat or Chat with us button.

Please note that we removed your phone number for security purposes. Aside from phone support, you can also share your concern with us, and we'll help you out. To ensure that you'll be assisted on time, please see our support hours.

 

Keep in touch for more questions while working with banking information. I've got your back. Have a good day.