I appreciate the time and effort you've taken to contact the support team, The Weather. It's not the experience we want you to have with the chatbot and refund form. I’ll do my best to help resolve this and ensure you get the support you deserve.
I wanted to let you know that our live chat feature is available 24 hours GMT, Monday through Friday. However, during busy periods, we often have a high volume of chat requests, leading to longer wait times for assistance.
Additionally, you can use this chat link to contact us outside of QuickBooks. It provides you with a convenient way to get assistance whenever you need it. Just click the link to start a chat, and our team will be ready to help you with any questions or issues.
To ensure you'll be assisted on time, please see our support hours.
Additionally, check this article on managing your billing, payment, and subscription information directly from QuickBooks: Update billing, payment, and subscription information.
I appreciate your understanding and patience as we work to assist all of our customers. You can always get back to this thread if you need further assistance managing your refund. Just let me know by leaving comments below.
