When you're facing an issue, it's natural to want to reach out to QuickBooks for help. While we don't have an email address for you to contact, we do have other ways for you to get help.
In this Global Community, our Product Experts answer questions for customers using QuickBooks Online Global version in Africa, Asia, Europe, North America, and South America.
If you’re using QuickBooks Online products in USA, Canada (English & Français Canadien), Australia, or the UK, each has a dedicated region-specific Contact Us page and Community to help with your questions. You can also check or change your region by clicking the flag in the top right corner of this page.
To get the right help, avoid missing emails, and protect your information, the best way is to work with a QuickBooks Online product expert from within your account.
Global product customers can easily access support directly from within QuickBooks Online. Simply use the Help function to get the help you need. Read the step-by-step instructions to contact QuickBooks Online Support in our help article. Or, search for self-help articles and find our web-based Contact Us information at the bottom of our QuickBooks Support page.
For more complex issues, our QuickBooks Experts may need to launch an investigation. They'll reach out to you directly via email, using the address associated with your QuickBooks Online account. They may ask for additional examples or information, provide updates on their progress, and let you know when they've found a solution.
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If you‘re experiencing a blank screen when trying to chat with support in your QBO browser, here are a few troubleshooting steps to check for browser issues first.
You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
Once signed in, go to the Help menu to contact support via chat. If you're able to connect, return to your default browser and clear your cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.
Could you please tell me where you downloaded Turbo Tax? In QuickBooks, when you purchase a product and once your order is processed, you should receive an email containing your license and activation keys. I’m here to help you find that information so you can get started with TurboTax right away.
If you haven't seen the email yet, please check your spam and junk folders, as it might have ended there. If you still can't find it, I recommend reaching out to the TurboTax support team. They’re equipped to assist you and can provide detailed guidance since they have access to all the necessary tools and resources.
To help you with moving your data to Turbo Tax, check out this helpful article: How Do I Import QuickBooks Data Into Turbo Tax Business?
Additionally, I’ve included a great resource with instructional videos to help you get started with QuickBooks Online: Get Started With QuickBooks Online.
Let us know if you have any other questions or concerns when using Turbo Tax with QuickBooks We'll always be right here to help.
If you‘re experiencing a blank screen when trying to chat with support in your QBO browser, here are a few troubleshooting steps to check for browser issues first.
You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
Once signed in, go to the Help menu to contact support via chat. If you're able to connect, return to your default browser and clear your cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.
I purchased Turbo tax for Mac online.
It doesn't download and asks for all kinds of keys, passwords etc, that I don't have and therefor can't use the turbo tax for Mac that I purchased
HELP
[name removed]
(removed) and [email address removed]
Could you please tell me where you downloaded Turbo Tax? In QuickBooks, when you purchase a product and once your order is processed, you should receive an email containing your license and activation keys. I’m here to help you find that information so you can get started with TurboTax right away.
If you haven't seen the email yet, please check your spam and junk folders, as it might have ended there. If you still can't find it, I recommend reaching out to the TurboTax support team. They’re equipped to assist you and can provide detailed guidance since they have access to all the necessary tools and resources.
To help you with moving your data to Turbo Tax, check out this helpful article: How Do I Import QuickBooks Data Into Turbo Tax Business?
Additionally, I’ve included a great resource with instructional videos to help you get started with QuickBooks Online: Get Started With QuickBooks Online.
Let us know if you have any other questions or concerns when using Turbo Tax with QuickBooks We'll always be right here to help.
We'd be happy to assist you, how to get assistance for product training on QuickBooks Online (QBO) Certification is available to you, Rsuba. You can find answers to common questions using the Help panel in your product. If you can’t find the answers, you can also connect with an expert for your product.
You may log in and check out these modules below so you can start your training:
This article discusses the most asked questions about the certification: QuickBooks Certification program.
Know that we got you covered if you have any other questions or concerns. Just let us know by leaving a reply below. Cheers to continued success.
Hi, I need to reschedule my class for the feb 19 & 20. I’m not going to be able to attend todays class.
Thanks for letting me know, Jelizabeth. I hope you're doing well. Let me provide you with some resources for today's class, or you may reach out to our pro-advisors to coordinate your preferred schedule.
Our pro advisors can provide you with another schedule. Please visit our article for assistance.
Here's how:
Furthermore, refer to this article to learn the frequently asked questions about live training in QuickBooks: QuickBooks Training & Live Help.
Additionally, to get started with QuickBooks Online and access helpful tutorials, visit the QuickBooks Online Get Started page here: QuickBooks Learn & Support.
Once you've completed the training, I'd love to hear how everything went. I'm here to ensure you get the best possible service. I'm one post away. Wishing you all the best, Jelizabeth.
I have desktop Premier Plus Pro contractors edition 2023. Desktop Version.
Please have someone call me {REMOVED}. When I called to purchase I was connected to a person who spoke English like you hear on the television news. From an American station. Not from Beijing or Manila or Jakarta. With babies crying in the background or roosters crowing. Call me with the voice of a real person. Not AI.
When I bought the desktop version, I was led to believe the downloaded software was mine after it was paid for. Then charges were sent to my card for "support". The rooster did not answer any questions. About a year ago I was threatened that if I did not upgrade, support would be withdrawn. Even that functions would cease to work.
My dear new friends, from some other country, just went around my questions.
So answer my question. Why am I paying $151 to Intuit Quickbooks that I have no support? What happens when I stop paying your extortion?
Give me an answer. You can sell your product to me through an agent who sounds like she grew up in the midwest. Please communicate to me through the same type person. Not ESL. EFL. I bet {REMOVED}. speaks english as clear as {REMOVED} or {REMOVED}..
{REMOVED}.
Nobody will contact you except scammers for sure. You should not share your number in the community. Since QB Desktop 2022, Intuit only offers subscription licensing. If you don't need to run any add-ons (e.g. QB Payroll, QB Payment), you should switch to old QB Desktop with a non-subscription license.
Your efforts in joining this discussion are much appreciated, customer 2. Let me clarify some key points about using QuickBooks Desktop (QBDT) Contractor Edition for users located internationally.
Before proceeding, could you provide some additional context about your purchase? Specifically, I'd appreciate sharing details about where you originally purchased the subscription and through which channels you've attempted to contact our live support team. These details will help us more effectively understand and address your specific situation.
Meanwhile, QBDT is exclusively available in the United States and Canada, with a significant update for U.S. customers. QuickBooks Desktop Enterprise is now the only QBDT version available for purchase, a change implemented in October of the previous year. Moreover, support for any supported QuickBooks products is available without additional costs.
For QBDT products that have been discontinued (versions 2021 and below), access to essential services such as QuickBooks Desktop Payroll, Desktop Payments, live technical support, Online Backup, and Online Banking will no longer be available. This discontinuation also means that you will not receive critical security updates.
I've compiled a list of resources about the discontinuation and licensing policies. While these materials are US-focused, they contain information that provides clarification:
Finally, refer to this article to learn more about protection against security risks: Identify suspicious activity, phishing scams, and potential fraud.
Just click the Reply button below if you require additional clarification about this matter. The Community and I will be here to help you.
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