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Getting the error 6177

My team is getting the 6177 error "We're sorry, but QuickBooks can't open your company file.

Here are a few ways to fix the problem:

1. Move the file to the local hard drive (if not using hosted file).

2. Make sure you're on the latest QuickBooks release.

3. Run the QuickBooks File Doctor."

We are using a hosted file, we have made sure we have the latest release, I cannot download File Doctor because I get a permission error (even though I am the account owner for QuickBooks and the hosting provider).

Solved
Best answer 09-26-2019

Accepted Solutions
QuickBooks Team

Let’s perform additional steps so you can fix the error 6...

Let’s perform additional steps so you can fix the error 6177, mphidalgo

Thanks for providing the initial steps you’ve performed but I’m here to help ensure you can open your company file. 

You’ll first have to find your ND file. This is to manually fix the file path using a hosted computer. Let me guide you how.

  1. On your server computer, open File Explorer.
  2. Search for your QuickBooks folder.
  3. Locate the file with your company name and ND at the end. It should look like this: [MyCompanyFileName].qbw.nd.
  4. Right-click the ND file, then select Delete. Please take note that this won’t affect your accounting data.

Second, you’ll have to configure the QuickBooks Database Server Manager. This helps you monitor your multi-user network so users can access your company files. Here’s how:

  1. Download and install the QuickBooks Database Server Manager.
  2. On your server computer, open the Windows Start menu.
  3. In the Search field, enter Database and open QuickBooks Database Server Manager.
  4. Select the QuickBooks folder holding your company files.
  5. Choose Start Scan.
  6. Select Close after the scan finishes. 
  7. Set your folder permissions to share your company files.

However, if you have the full version of QuickBooks Desktop installed on your server computer, you can reset the multi-user hosting. Then, move your company file to your server’s local hard drive. Once done, create a portable company file and a new folder for QuickBooks. For detailed steps, see the If you have the full version QuickBooks on your server section through this article: Fix Error 6177, 0

To help you successfully download the File Doctor, you’ll need to double-click the icon on your Windows desktop. Then, make sure to select Server to run the tool. For more details about this, check out this article: Fix Company File and Network Issues.

I’m here anytime you have other concerns. Have a great day.

View solution in original post

3 Comments
QuickBooks Team

Let’s perform additional steps so you can fix the error 6...

Let’s perform additional steps so you can fix the error 6177, mphidalgo

Thanks for providing the initial steps you’ve performed but I’m here to help ensure you can open your company file. 

You’ll first have to find your ND file. This is to manually fix the file path using a hosted computer. Let me guide you how.

  1. On your server computer, open File Explorer.
  2. Search for your QuickBooks folder.
  3. Locate the file with your company name and ND at the end. It should look like this: [MyCompanyFileName].qbw.nd.
  4. Right-click the ND file, then select Delete. Please take note that this won’t affect your accounting data.

Second, you’ll have to configure the QuickBooks Database Server Manager. This helps you monitor your multi-user network so users can access your company files. Here’s how:

  1. Download and install the QuickBooks Database Server Manager.
  2. On your server computer, open the Windows Start menu.
  3. In the Search field, enter Database and open QuickBooks Database Server Manager.
  4. Select the QuickBooks folder holding your company files.
  5. Choose Start Scan.
  6. Select Close after the scan finishes. 
  7. Set your folder permissions to share your company files.

However, if you have the full version of QuickBooks Desktop installed on your server computer, you can reset the multi-user hosting. Then, move your company file to your server’s local hard drive. Once done, create a portable company file and a new folder for QuickBooks. For detailed steps, see the If you have the full version QuickBooks on your server section through this article: Fix Error 6177, 0

To help you successfully download the File Doctor, you’ll need to double-click the icon on your Windows desktop. Then, make sure to select Server to run the tool. For more details about this, check out this article: Fix Company File and Network Issues.

I’m here anytime you have other concerns. Have a great day.

View solution in original post

Not applicable

I am only adding this to compliment what you have listed...

I am only adding this to compliment what you have listed above.  What I discovered looking at the related files is that 2 dots were added to the names of all of the files associated with that company.  For example, "Company123..qbw".  I removed one of the dots in all company files, no longer got the 6177 error, and was able to reconnect to the modified file.
QuickBooks Team

Hello there, @mphidalgo, I'm glad that you're able to fi...

Hello there, @mphidalgo,

I'm glad that you're able to fix the error by removing one of the dots in all company files. This helps you get QuickBooks running again.

I want you to know that you're always welcome to post here in the Community. Take care and see you around, @mphidalgo.