We have purchased a Quickbooks desktops from a retail store. After installation on two desktops, the file could not be accessed simultaneously by both users. Would you please advise us whether it is due to user limit or installation problem and how to resolve it. It is 2021 version as attached.
It's nice to hear from you, @Jobsha2.
The maximum number of users for the QuickBooks Desktop Pro Plus is 3, which you can review on our website here: QuickBooks Desktop Pro Plus. If you've bought QuickBooks Desktop with 2-3 users, the file can be accessed by the other users simultaneously. This means that both user 1 and user 2 can log into the same company file at the same time.
Let's make sure to install the program properly. Below are the steps that will help you install QBDT on the second or another computer:
On the other hand, if you are using a QuickBooks Desktop 2021 license for one user, you'll want to purchase an additional seat, so your current license will be for 2-3 users.
For more tips about hosting company files over your network, you can also review these articles:
Please note that the articles I've attached above are US-based.
If you still need help as you go along with the process, please don't hesitate to add another post below. I'll be around to help you out. Take care, Jobsha2.You