cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
Jobsha2
Level 1
posted
‎February 08, 2022 01:31 AM
last updated ‎February 08, 2022 1:31 AM

How to identify the number of users for a license

Hi There,

 

We have purchased a Quickbooks desktops from a  retail store. After installation on two desktops, the file could not be accessed simultaneously by both users. Would you please advise us whether it is due to user limit or installation problem and how to resolve it. It is 2021 version as attached.

 

Thanks

Reply
4 Comments 4
SarahannC
Moderator
Moderator
‎February 08, 2022 03:20 AM

How to identify the number of users for a license

It's nice to hear from you,  @Jobsha2.

 

To find out how many user licenses you have, you can press F2 within your company file. This way, the Product Information window will open. From there, you can see how many license seat you have. Check this article for more details: Add a user license to your QuickBooks software.

 

The maximum number of users for the QuickBooks Desktop Pro Plus is 3, which you can review on our website here: QuickBooks Desktop Pro Plus. If you've bought QuickBooks Desktop with 2-3 users, the file can be accessed by the other users simultaneously. This means that both user 1 and user 2 can log into the same company file at the same time. 

 

Let's make sure to install the program properly. Below are the steps that will help you install QBDT on the second or another computer:

 

  1. Download the software through this link: Download QuickBooks Desktop.
  2. Complete the download information and click Search.
  3. Tap on the Download button.
  4. Once the download is complete, the installation will automatically start. If it doesn't, double-click the installer file to proceed.
  5. Select Yes to All, then hit Next.
  6. Mark the Software License Agreement then click Next.
  7. Enter the License and Product numbers, then hit Next.
  8. Pick the type of installation you want.
  9. Choose where you want to save QuickBooks.
  10. Pick a new install location or select Next to install to the default directory.
  11. Tap on Install.

 

On the other hand, if you are using a QuickBooks Desktop 2021 license for one user, you'll want to purchase an additional seat, so your current license will be for 2-3 users.

 

For more tips about hosting company files over your network, you can also review these articles:

 

 

Please note that the articles I've attached above are US-based.

 

If you still need help as you go along with the process, please don't hesitate to add another post below. I'll be around to help you out. Take care, Jobsha2.You

Reply
Fiat Lux - ASIA
Level 15
‎February 08, 2022 04:15 AM

How to identify the number of users for a license

@Jobsha2 

I replied to your post in the US Community and now here. Just to clarify, where is your company located?

Reply
Jobsha2
Level 1
‎February 08, 2022 05:28 AM

How to identify the number of users for a license

We are operating in Ethiopia. However, the software was purchased from one of the retail shops in the USA.

Reply
Fiat Lux - ASIA
Level 15
‎February 08, 2022 05:51 AM

How to identify the number of users for a license

If you only plan to use it for 1 year, you can keep it. Otherwise, consider requesting a refund and purchasing a new one-time license for the QB Desktop 2021 US Pro edition.

Reply