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hi, how come im unable to generate full report of each item? i already clicked the "ALL DATES" which I expect that June 18,2022 report will be included, but the report generated by QBO is until May 27,2022 only. How come?
Thank you for reporting this issue, accounting-ygpso.
Setting the date filter to All Dates is the right to do. I'll help you check why your item report isn't showing data after May 27. You can be experiencing a browser issue.
We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.
If you can now see your data after May 27, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.
Please don't hesitate to reach back out if you have other questions. I just want to make sure that this is taken care of.
Hello, eversince, I used google chrome. I already cleared the cache just now, but still the same issue.
I also logged in using (for the first time) using MOZILLA, still error.
I think this is really a system glitch. Can you please fix?
Thank you for trying the steps and for updating me, accounting-ygpso.
We'll take a look into this further. However, we'll need help from QBO Support since they have the tool for screen-sharing and they can gather more data to investigate this. Please follow the steps below.
Let me know if you need help connecting with them.
Hello again, accounting-ygpso.
Our access in the Community is the same as yours, and we forward clients to our dedicated QBO Support if the issue can't be addressed here. They have more tools on their end.
Other things you can try:
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.