The account was marked as UAE, but my company and residence is in the US. I set currency and address to US. I still receive communications in Arabic and VAT options.

Who signed up your QBO account? You should signup for QBO US version, not QBO UAE version.

I followed a google link which was in English and with no indication of UAE features. After logging in with my existing Intuit US account and signing up for QBO, I noticed the UAE features. Is there a way to switch or should I delete the account and create a new one, if possible?

You need to signup for a new QBO US version. You can purchase a 3rd party migration service or use a 3rd party tool to migrate data from QBO UAE version if required before cancelling it.

Thank you for using QuickBooks Online, @ng20.

It sounds like you spent a lot of time figuring out how to switch to the correct country. I understand the importance of functional features and VAT systems according to your region.

The account’s region is set by the website on which the subscription is made. Therefore, the link you followed from Google could be for the UAE. That's why you still receive communications and VAT options in Arabic even if you add the US address and currency.
 

Additionally, there's no way to switch from one region to another. Not to worry, I can provide clear steps to change from UAE to the US. Let's start by following the steps below to cancel your account:

1. Sign in to your QBO account as the primary or company admin.
2. Go to the Gear icon and select Account and settings.
3. Click Billing & subscription.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
   
5. Follow the onscreen steps to proceed.

You'll receive a confirmation email containing the cancellation details. It tackles what happens to QuickBooks Online data after ending your subscription. For other ways to revoke your account depending on where you purchased it, refer to this article: Cancel your QuickBooks Online.

Since you wish to change to the correct country, visit this link and choose United States: https://quickbooks.intuit.com/choose-country/. This will route you to a page where you can find a plan that’s right for you. See these screenshots for their comparison:

As per Fiat, you can use a third-party app to migrate data. You also have the option to export reports, lists, and other data and then import them to the newly created account.

I'm adding this guide for more tips on navigating with QuickBooks Online: Get started. It will walk you through the tasks of setting up.

It's my pleasure to have you in the Community today. If there's anything else you need help with transitioning from one region to another, leave a comment down below. Take care, and have a great day.

Unfortunately, when attempting to select a new product and logging in with my account, the following shows up:

Something went wrong !!!
Hang Tight...We have taken note off this problem and working to resolve this issue.

I've tried multiple times, both on mobile and desktop.

Thank you for getting back on this thread, @nicola-geretti-g.

It isn't easy to experience any inconvenience when doing a task. I’ll point you in the right direction for help with logging your account in QuickBooks.

This error message means that the server isn't working properly. That said, contacting our Technical Support team is the best way to isolate this issue. They have the tools to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You can always hit the Reply button if you have further questions in mind regarding QuickBooks. I’ll make sure to get back to you as soon as I can. Stay safe!