Hi. The last pay for the 2023-2024 year there was a redundancy & I did not enter that employees FBT amount. I am now doing the full finalisation & it is indicating that employee is already finalised, how can I now enter their FBT amount please?

Hi Danielle,

Thanks for posting in the Community!

Let me guide you on how to enter the FBT amount when submitting Finalisation event in QuickBooks Online Payroll. Here's how to:

1. Click on the Payroll tab.
2. Click on Reports and choose Single Touch Payroll.
3. Select the financial year and pay schedule.
4. Click on Start finalisation event.
5. Click on the three blue line icons on the right hand side.
6. Click on FBT to show Reportable fringe benefits.
7. Enter amount.

That's it! You've enter the FBT amount in your pay event. 

If you need more help with entering the FBT amount, I recommend also contacting our Customer Care Team. That way, they can check your payroll file in a secure form. They have screensharing tool to guide you better.

Check this link to learn more about entering reportable fringe benefits in STP. 

Feel free to reply in this post if you nee more help with QuickBooks Online Payroll. 

I've just noticed that some of my 23/24 monthly payruns have not been lodged with the ATO, however April - June 2024 have all been lodged. Do I need to go back and lodge those that didn't work? Thank you.

Hi Yarravic,

Since you were able to lodge the pay event for April-June pay runs the year-to-date figures including pay runs not lodged for the employee have been reported together with those pay events. If you still want to lodge those pay runs, you can go back and open each pay run and click on Lodge with the ATO button.

To lodge each pay run:

1. Click on the Payroll tab, and click on Pay Runs.
2. Click on each pay run that you missed to lodge to the ATO.
3. Once the pay run is open, click on the Lodge Pay Run with ATO,
4. Repeat the same process with other pay runs.

You can also check this link to learn more about: Create and lodge a pay event in QuickBooks Online.

Drop by again in the Community if you have other questions about QuickBooks Online. 

I paid an employee at the end of May which was their final pay. I need to terminate the employee but can't because their last pay was not marked as final pay. How do I change her final pay so I can terminate the employee?

Hi John,

If you haven't processed a Finalisation event for the 2023-2024 Financial year, the terminated employee will be included on that finalisation event and will be marked as Is Final together with the other employees.

Here's how to lodge a finalisation event:

1. Click on the Payroll tab and choose Reports.
2. Click on Single Touch Payroll.
3. Click on Start Finalisation Process.
4. Select a Financial year and the Pay schedule.
5. Click on Next.
6. Confirm your payroll data and follow the prompts to complete the process
7. Click on Lodge Finalisation Event on the last page.

Check this link to learn more about how to Create and lodge finalisation event.

Feel free to comment below if you need more help with your payroll account.

Is it possible to finalise a single employee without finalising everyone?

Hi Martha352,

If this is the final pay of the employee for the financial year, you can tick the Is final box when lodging the pay event to the ATO. That will then serve as their finalisation event for the financial year when you report or lodge the pay event fot the pay run.

Or if you have lodge a finalisation event already and need to ammend it. You can submit an Amended finalisation event.

To create an updated event:

1. Click on the Payroll tab and choose Reports.
2. Click on Single Touch Payroll.
3. Click on Create Udpate event.
4. Select a Financial year and pay schedule.
5. Click on Create.

All list of employee will show related to the pay schedule selected. Tick box for Is Final for the specific employee you wanted to finalise. Click on Lodge to the ATO button.

That's it! You've submitted finalisation event for the specific employee alone.

Check this link to learn more about how to: Create and lodge an update event in QuickBooks Online.

Drop by again in the Community if you have other questions. 

Not Tax Ready

How to rectify

Hi ACke,

If your employee's are seeing Not Tax Ready in their Income statement accounts, I recommend checking your Payroll file and verify if you have submitted a Finalisation event for the financial year and if you have send notifications. Here's how to:

1. Log in to QuickBooks Online as the master/primary admin.
2. Click on the Payroll tab.
3. Click on Reports.
4. Click on Single Touch Payroll.
5. Select the Financial year and pay schedule.
6. Check from the Event Type column if ti shows a Finalisation event successfully submitted.

If it shows successful, click on the Finalication event ID that was lodged to the ATO. And lcik on Actions tab then choose Send notification option.

If there are no Finalisation event submitted for the financial year in question, here's how to submit a finalisation event.

1. Click on the Payroll tab and choose Reports.
2. Click on Single Touch Payroll.
3. Click on Start Finalisation Process.
4. Select the Pay Schedule and Financial year.
5. Click on Next.
6. Confirm your payroll data and continue prompts to submit finalisation event.
7.  Read the declaration then select Lodge Finalisation Event.

Then, send notifications using above steps. Check this link to learn more about creating and lodging Finalisation event.

Let me know if you have other questions or concerns. I'll be here to back you up. Take care.

Hello

I cannot change my payroll run creation time. It is stuck in the PM and I need to change to AM. When I click on the calendar in edit page, and press PM it does not highlight to be able to be changed.

TIA

Hi Leigh78,

Are you referring to the automated pay runs you've set in your payroll account that you cannot edit the time from? If so, let's double check the steps you've taken to verify. Here's how:

1. Click on the Payroll Settings.
2. Click on Pay Schedules and select the schedule your employee's are assigned.
3. Click on the Edit or pencil icon.
4. Click on the Edit Schedule button.
5. Click on the calendar icon from the Schedule first pay run creation on field.
6. Click on the arrow up selector to adjust time and set to AM.
7. Click on Next to complete the changes.

That's it! You've now edited the time in your scheduled pay run.

Check this link to learn more about Setting up Automated Pay Runs.

Comment below if you need more help with your QuickBooks Online account. 

Hello,

Yes that's exactly what I did but I cannot click on the PM to change to AM. When I go to click PM a red circle with a line through it comes up. Even if I try changing the time using the arrow to go backwards it will only go to 12PM.

Thanks

Hi Leigh78,

Thanks for getting back to us.

Have we tried using a different browser or new incognito window? Let's perform some basic troubleshooting steps to isolate the behavior encountered in your QuickBooks Online account. To start with, use a new incognito window or a different supported browser. Using an incognito window does not store any data file.

Here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, log to QBO and access your pay schedules once more. If that resolves that the problem, let's clear cache on your browser to avoid experiencing unexpected behavior.

If the issue persists, I recommend contacting our Customer Care Team through Chat or Phone support. That way, they'll be able to asked for your details in a secure form and escalate the issue if needed to.

 To contact support, click on the Help (?) in QBO and click on Contact Us.

Know that I'm always here to support you in all your tasks in QuickBooks Online. 

I am registered with Beam and have set up the new facility to "Create Immediately" the super batch within each pay run.  This creates the super batch but does not SUBMIT the super batch.  The icon created in the pay run dashboard is grey which indicates "Manual Super Payments" according to the bottom of this page:  https://quickbooks.intuit.com/learn-support/en-au/help-article/pay-schedules/integrate-super-payment...

I still need to log into QB and submit the batch that was created by the Pay Run.. which is not very automated. 

What is required to automate SUBMISSION  of the super batch to Beam?  I was hoping to set up a scheduled BPay to Beam every two weeks to cover super.  Perhaps automated super payment only available with Direct Deposit?

Hi grubs_,

Thanks for joining the thread. We can create super payment immediately after a pay run is finalised in QuickBooks. However, please note that this option will create super payment only and will not submit the batch to Beam regardless of the payment method you've selected. You may need to validate the batch first before you submit it to Beam to ensure that the details are accurate.

I understand that it would be easier to be able to create and submit super batch immediately. I suggest sending feedback by going to the Gear icon at the upper right of QuickBooks Online and then clicking on Feedback.

Message us back if you need further assistance and we're here to help you. 

I've had 4 super payments bounce back because of incorrect employee details. I've since fixed the details in the system, but I can't find a way to push the bounced payments through again now i have the correct details. Can someone help me with this?

Thanks for posting in the Community, janedoughbrother.

Since we're unable to resubmit cancelled super batch. You'll have to create a new batch payment on file. Let me guide you on how to process a new super batch payment. Here's how:

1. Click on the Payroll tab.
2. Click on Reports.
3. Select Super Payment.
4. Click on New Batch Payment.
5. Filter the period of the super batch to process.
6. Select Batch payment.
7. Click on Submit.
8. Select your Payment Method and double check the information shown.

That's it! You've now processed a new super batch payments on file. To add, for the cancelled super payments, the payment will be refunded with in 10-12 business days.

You can check this link to learn more about: Create, view, and run reports on Super Payments using Beam in QuickBooks Online.

Drop by again in the Community if you have other questions. I am around to help you.

New Payroll will not open up.

I keep getting a message stating the following:

"One or more employee records have incorrect or missing data."

I have 100+ employees, do I have to look at every employee in order to find what's missing? or is there anyway I can search for the missing information?

Thanks for posting in the Community!

In QuickBooks Online Payroll Australia if an employee is not fully set up we will see an incomplete tagging beside their name. Here's how:

1. Click on the Payroll tab.
2. Checked employee list and should see who has Incomplete tagging.
3. Click the employee name to open employee details.

If you find this option time consuming. We can run the Employee Details Report. 

1. Click on the Payroll tab.
2. Click on Reports.
3. Click on Employee Details Report.
4. Set the fields and click on Run report.

If the issue persists, I recommend contacting our Customer Care Team. That way, they can check your account in a secure form.

Post again in the Community if you have other questions. 

We have not paid one employee

I need to unlock the pay run and pay this employee.

If I do this, will it duplicate the posting to the Nominal Ledger for the other employees when I finalise the pay run ?

Thank you the reply.

I have them set up correctly, but excluded them from this pay run as at the time there was nothing to pay them.

I am just concerned that when I update the run again that it 'double posts' all the other employees to the accounts

Hi Kevin,

Thanks for posting the Community!

When the pay run is unlocked, it will promptly reverse the payroll journals exported to QuickBooks Online. After correcting the pay run, rest assured that no duplicate payroll journal records will exist, as the original journal will have been reversed.

Check this link for reference about: Unlock or delete a pay run in QuickBooks Online Payroll.

Feel free to drop a comment below if you have any other questions. I'll be around to help.