You have exceeded the maximum number of users who can access the company at one time quickbooks

Hello there, accounts1.

This error can be caused by one these reasons:

• More workstations are open than the number of licences you've bought.
• A log file is pinned and the workstations need to be rebooted.
• A firewall is blocking the client workstation from the server.

We'll try some solutions to fix the issue.

First, let's verify the number of licensed users. Here's how:

1. Open QuickBooks.
2. Press F2 on the keyboard.
3. Check the number of licensed users in the User licenses row.

If the number of users are less than expected, please contact QuickBooks Technical Support to have your account checked. They can verify how many licensed users can access the software. Here's how to contact them:

1. Visit our website: https://help.quickbooks.intuit.com/contact.
2. Choose QuickBooks Desktop.
   
3. Choose the Desktop version.
4. On the Contact us page, choose a topic.
5. Click the Get Phone Number button.

Though, if the number of users is enough, let's re-setup multi-user environment .

Lastly, configure firewall and internet security settings.

Please let me know how it goes after trying these steps. I'll be here if you need further help. 

hi 86androux

i have the same problem, can you teach me on how did you solve it? 

Hello, @annpacheco.

Let me share some information so your authorized users can log in to your QuickBooks company file all at ones.

Just to clarify, what QuickBooks version you're using? 

If you're using QuickBooks Desktop, one of the reasons mentioned by my colleague @Kristine Mae may have caused the error. Let's perform verify and rebuild to isolate any possible data damage or corrupted data.

Here's how:       

          1. Create a backup copy of your company file.

          2. Ensure your QuickBooks software is updated to the latest release version.

          3. To verify the data

                a. Click the File menu.

                b. Select Utilities.

                c. Choose Verify Data.

                d. If the Verify Data pop-up window appears, just click OK.

          4. To rebuild the data

                a. Go to the File menu.

                b. Choose Utilities.

                c. Select Rebuild Data.

                d. QuickBooks will prompt you to create a backup copy, click OK.

                e. Follow the on-screen instructions to complete the backup. 

                f. Once the process is complete, click View issues.

                g. Close the QuickBooks Verify/Rebuild Results window.

          5. Close and open QuickBooks again to ensure all components are updated.

          6. Identify damaged transactions based on the QBWin.log.

          7. Apply the appropriate fix on the transaction/s. 

For more detailed steps, you can read through this article: Resolve data damage on your company file.

However, if you're using QuickBooks Online, I've got this chart of usage limits depending on the subscription you have.

Also, you can refer to this article for more insights: What are usage limits in QuickBooks Online?

Meanwhile, I've got this article to learn more about provisioning user access in QuickBooks: Add, delete, or change user access for QuickBooks Online.

Keep me posted if you have other questions. I'm always here to help.

Hi how did you do it the file doctor thing. I got the same problem.

I got the steps on how you can use the file doctor to fix your issue, @melvin1192.

In QuickBooks Desktop (QBDT), we have the QuickBooks File Doctor that we can use to fix damaged company files. 

To get started, download and install the QuickBooks Tool Hub. Let me show you how:

1. Make sure to close your QuickBooks.
2. Download the latest version of the QuickBooks Tool Hub (1.5.0.0) and save it where you can easily find it. 
3. Open the QuickBooksToolHub.exe link.
4. Follow the on-screen instructions to complete the installation process.
5. Next, double-click the icon on your desktop to access the tool hub.
6. From there, head to the Company File Issues menu on the left panel and click Quick Fix my File.
7. Click the OK button once completed. Then, launch your QuickBooks.

 To run the QuickBooks File Doctor. See these steps:

1. Select the Company File Issues menu from the tool hub.
2. Choose the Run QuickBooks File Doctor button. 
3. In QuickBooks File Doctor, choose your company file from the drop-down menu.
4. Select Browse and Search to find your file.
5. Press the Check your file option and then Continue.
6. Enter your QuickBooks admin password and then click Next.

If the issue persists, you can check out this article for more troubleshooting steps: Fix company files and network issues with QuickBooks File Doctor.

For additional resources, see the following article: Resolve network issues with QuickBooks File Doctor test results. It includes comprehensive instructions and illustrations for hosting QuickBooks company files in multi-user mode.

Reach out to me again if you have follow-up questions or concerns about the process when using the file doctor. I'll be around for you. Have a great day ahead.

Hi Melvin, it was so long ago I don't remember much but I used file doctor and it fixed everything up, also remember to register the host and validate/activate the installation by emailing your product code to [email address removed] (South Africa), if they still operate. Also the database server manager application that comes with QB but be running in the background. Mary Joy also is right.