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Level 1

You have exceeded the maximum number of users who can access the company at one time quickbooks

Our server is old so we bought a new PC which I managed to migrate everything over including quickbooks 2016 and all 4 users were able to login. But when I replaced the server pc with the new pc in another office only 1 person can login to quickbooks, anyone else gets a "You have exceeded the maximum number of users who can access the company at one time, please check your license or purchase another license? I can have up to 5 users? The only thing that changed was I went from wifi to ethernet when swapping pc's.

I matched the server name so all other workstations could connect to the map drive, I tested this before I move the pc across. We were all able to login as per usual into the new pc. I don't understand why it would show this error by just moving the pc to a other office.


4 Comments
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QuickBooks Team

You have exceeded the maximum number of users who can access the company at one time quickbooks

Hello there, accounts1.

This error can be caused by one these reasons:

  • More workstations are open than the number of licences you've bought.
  • A log file is pinned and the workstations need to be rebooted.
  • A firewall is blocking the client workstation from the server.

We'll try some solutions to fix the issue.

First, let's verify the number of licensed users. Here's how:

  1. Open QuickBooks.
  2. Press F2 on the keyboard.
  3. Check the number of licensed users in the User licenses row.

If the number of users are less than expected, please contact QuickBooks Technical Support to have your account checked. They can verify how many licensed users can access the software. Here's how to contact them:

  1. Visit our website: https://help.quickbooks.intuit.com/contact.
  2. Choose QuickBooks Desktop.
  3. Choose the Desktop version.
  4. On the Contact us page, choose a topic.
  5. Click the Get Phone Number button.

Though, if the number of users is enough, let's re-setup multi-user environment.

Lastly, configure firewall and internet security settings.

Please let me know how it goes after trying these steps. I'll be here if you need further help. 

Highlighted
Level 1

You have exceeded the maximum number of users who can access the company at one time quickbooks

Thanks Kristine, I tried all your options and still did not work so I tried File Doctor and it fixed everything up and all is working. Don't know why I didn't try that first haha. Thanks for your help too.
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Level 1

You have exceeded the maximum number of users who can access the company at one time quickbooks

hi 86androux

i have the same problem, can you teach me on how did you solve it? 

 

 

 
Highlighted
QuickBooks Team

You have exceeded the maximum number of users who can access the company at one time quickbooks

Hello, @annpacheco.

 

Let me share some information so your authorized users can log in to your QuickBooks company file all at ones.

 

Just to clarify, what QuickBooks version you're using? 

 

If you're using QuickBooks Desktop, one of the reasons mentioned by my colleague @Kristine Mae may have caused the error. Let's perform verify and rebuild to isolate any possible data damage or corrupted data.

 

Here's how:       

          1. Create a backup copy of your company file.

          2. Ensure your QuickBooks software is updated to the latest release version.

          3. To verify the data

                a. Click the File menu.

                b. Select Utilities.

                c. Choose Verify Data.

                d. If the Verify Data pop-up window appears, just click OK.

          4To rebuild the data

                a. Go to the File menu.

                b. Choose Utilities.

                c. Select Rebuild Data.

                d. QuickBooks will prompt you to create a backup copy, click OK.

                e. Follow the on-screen instructions to complete the backup. 

                f. Once the process is complete, click View issues.

                g. Close the QuickBooks Verify/Rebuild Results window.

          5. Close and open QuickBooks again to ensure all components are updated.

          6. Identify damaged transactions based on the QBWin.log.

          7. Apply the appropriate fix on the transaction/s. 

For more detailed steps about can read through these articles:

However, if you're using QuickBooks Online, I've got this chart of usage limits depending on the subscription you have.

Also, you can refer to this article for more insights: What are usage limits in QuickBooks Online?

 

Meanwhile, I've got these articles to learn more about provisioning user access in QuickBooks:

Keep me posted if you have other questions. I'm always here to help.