Please enter a valid phone number including area code error on registration of a new user

Where are you located? You need the US phone number to open QBO US version.

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

Hi there, @evansmuriu291. 

Let me share some ways to get rid of this error message and so the new user can register to the QuickBooks Online account. 

The invitation link may have already expired, that's why it's asking the user to enter a valid phone number with the area code. To fix this, a new invite needs to be sent so the user can enter the phone number without the error message. Also, make sure to use a phone number with the same region as your QuickBooks version.

If you get the same result, I recommended doing some browser troubleshooting to fix unexpected behavior, like an error message. Things like cache or an outdated browser can sometimes be the culprit for such an issue. For information on this and recommended steps, please see the following article: Troubleshooting browser problems.

I've included some resources on managing users, and tutorials for some How Do I tasks:

• Add, delete, or change user access
• QuickBooks Online Video Tutorials

As always, I'm just a post away if you need any additional help. Take care. 

In noticed that it doesnt support Kenyan phone number +254. Is there a workaround for this.

Does this mean the it only works for US, am located in Kenya Africa.

@evansmuriu291 

You have to open QBO Global version for Africa

https://quickbooks.grsm.io/Africa

Once you cliecked the Buy button, you will see "You're signing up for QuickBooks Online in Kenya"

Hope it helps.

still did not work see attached. And it charged me for the new account

As long as you can open the account, you may use the QBO version to work. You can use the email as another option to verify your account later if required. The phone number is not a mandatary requirement. Anyway try to change your numbers to other mobile numbers.

Hello there, @evansmuriu291. 

Let me share an update about the error message (Please enter a valid phone number including area code.) when a new user attempts to register to your account. 

We recently opened an investigation about this problem, and our product team is still looking for a fix for this unusual behavior. While they do, please get the user who is trying to accept the invite to go to accounts.intuit.com and create a new login. After that, send a new invite leaving the phone number field blank.

Also, I recommend contacting our Customer Support Team to add your account to the notification list. Meanwhile, if you want to cancel the account, ask one of our agents to check the charge and request a refund. 

Here's how to reach them: 

1. Go to Help at the top menu, then select Contact Us.
2. Enter the error message in the What can we help you with? field.
3. Click Let's talk.
4. In the Choose a way to connect with us page, select either Email us or Get a callback.

I've also included some articles in case you need some ideas about managing your account, transactions, and subscription: 

• QBO Self-help

• How to update your subscription and billing details

Thank you for your patience. Please know that I'm just a comment away if you need further assistance. Have a great day ahead.

Hi @MaryGraceS 

Thank you so much, this resolved the issue I will write to the support to team to deactivate the newly open account.

Regads

Evans

i have some issue , could you advise please 

@rosiethedog40 

Are you located in Kenya?

Thanks for joining this conversation, @rosiethedog40.

Our Product Engineers are still investigating and working to fix this issue (INV-39519) as soon as possible.

In the meantime, I recommend following the workaround shared by my colleague above, which is to let the user who is trying to accept the invite visit the accounts.intuit.com and create a new login. Once done, send a new invite again and leave the phone number field blank.

Additionally, I highly suggest contacting our Phone Support team so they can add your details to our notification list. This will help our Engineers determine the number of affected users. An email will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. In QBO, go to the Help (question mark) icon at the top right.
2. Select Contact Us at the bottom to connect with our live support.

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have a good one!

To message an agent you have to supply a phone number

Thanks for coming back, valtism.

Yes, you're right, we need a phone number as part of our requirements when messaging an agent.

To reach out to them, just follow the steps below: 

1. Click the Help icon on the top right. 
2. Tap the Contact Us button at the bottom. 
3. Enter a short description of your concern. 
4. Tick Continue. 
5. Choose Message an agent to connect with our support. 

Feel free to post your future concern here so that I can help you. We also have All-Stars and other users who hang out here in the Community and can provide the answer.

I've got a link here that provides you with articles about managing your business in QuickBooks Online (QBO): https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-global?label=QuickBo....

Keep me posted if you need anything else in QBO. I'll be sure yo ensure your success. Keep safe and healthy. 

What is the solution to this for international vendors trying to receive payments from QBO customers? A non-US vendor is telling me you are requiring a US number. Please advise.

@RobertDee 

Where is your company located? Where is your vendor located?

My company is located in the US, and this particular vendor is located in Europe.

@RobertDee 

If you are using QBO US version, explore this 3rd party payment service to deal with multi currency transactions.

https://veem.grsm.io/veems

Another option, both of you and/or your vendor may utilize TW as your virtual account. It supports QBO with bank feed and Open Banking complied.

https://prf.hn/l/7gg1NWy

Hope it helps

So QBO only allows a bill pay option if those receiving the bill payment have a US phone number?

Sorry, I misstated that. We are trying to pay the vendor and bill.com is who QBO is using to facilitate that transaction. The customer is international and having trouble registering because they need a US number. Can you please advise?

Thanks for adding more details about your concern, @RobertDee.

When paying a vendor using the online bill pay, the billing solution will require a US phone number and it can be used for suppliers in the mentioned region.

Since the supplier is from Europe, you can pay them outside QBO and then record the payment in your company. This is to mirror what happened to the actual transaction.

Make sure to turn on the Multicurrency feature to track foreign currency transactions including any exchange gains or losses you might incur. This functionality is only available in the Essentials, Plus, and Advanced versions.

If you haven’t activated it, let’s go to the Account and Settings page to accomplish this task. Here’s how:

1. Go to the Gear icon at the top to choose Account and Settings under Your Company.
2. Tap the Advanced menu on the left panel to access the Currency window.
   
3. From there, click on the Pencil icon to mark the box for Multicurrency.
4. Then, mark the box for I understand I cannot undo Multicurrency.
   
5. Click Save and Done.

Next, let’s add the vendor to QBO. With just a few clicks we can perform this task.

1. Click on the Expenses menu on the left panel to choose Vendors.
2. Tap the New Vendor button to open the Vendor Information window.
3. Enter the supplier’s name and other information.
4. Go to the I pay this vendor section and click the drop-down menu to choose the appropriate currency. Please know this is the currency that you use to pay for the vendor.
   
5. Hit Save to keep the changes.

The following guides provide an overview of how to activate the Multicurrency as well as steps to add a foreign vendor and another currency.

• Turn on and use multicurrency
• Add foreign vendors with their corresponding currency
• How to add a foreign currency account

Reach out to me if you have any clarifications or need further assistance. I’ll be right here to answer them for you. Enjoy the rest of the day.

We are based in curacao. After I log in I get the question to verify my phone number but curacao doens't show in the list

@1082 

Make sure you have open a QBO Global version for Curacao account.

https://quickbooks.grsm.io/South-America

You had to see the name of your country (i.e Curacao) on the top of screen when registering your credential.

Hello @1082,

You can choose to get the code emailed to your email address. This way, you can verify your info and enter the code.

Once your account has been verified, you'll automatically be signed in to QuickBooks. I'm attaching this awesome article about signing in to your account at this link here: Get help if you can't sign in to your account.

We also have a guide on managing your account that I'm sure you'll find helpful. It has related-articles and steps that'll guide you with your account.

Fill me in if you have other questions or concerns. I'll be around to assist you further. Thanks for coming by and have a great week ahead.