QuickBooks is aggressively stealing money - keeps charging subscription, doesn't let me cancel by giving error -81594

We'd like to take care of this as soon as possible, n-madebeykin. 

We previously had an investigation about the cancellation error, and it has been resolved. I'd like to share some troubleshooting steps to help you cancel the subscription.

1. Open a private browser or incognito, and log in to your QuickBooks Online account. This browser mode doesn't store cache.
2. Go to the Gear > Account and settings > Billing & Subscription. If you're able to cancel your QuickBooks Online subscription, then you'll want to clear the cache on your regular browser..
3. You can also use other supported browsers as an alternate solution.

If you're still getting the same error, It'd be best to contact our Customer Care Team. They can review your account and help you with the cancellation. 

Here's how:

1. In your QuickBooks Online account, go to the Help > QB Assistant.
2. Type Talk to a human and select either Ask me a question or Contact Support Team.

You're always welcome to post a reply here if there's anything else you need. Me and my colleagues are here to help. Take care!

Please explain to me how do you consider this fixed? Its not cancelling anything.

I already been reaching out your "Customer Care Team" before, they promised it would be cancelled automatically but instead Quickbooks just charged me for another month of subscription. That I call theft.

If it doesnt get fixed and I get a refund for the wrongful charges, I'm filing a complaint to Visa

Hello user35092, I wouldn't like you to be in that situation.

If you have tried following the steps shared by my colleague above and still the error persists, I'd suggest contacting our support team.

I can see that you've been in touch with them. But, in this case, we'll need to check your account. To keep your details secured, it would be best to give us a short call. We'll need to ask for some of your information and verify them to accomplish the task. Our support team helps us check the charge you're getting. Once our specialist validates the charge, you can request a refund. They will help you process and get through with it.

Also, they have the tools available to review the error you're getting and investigate what's causing this odd behavior. Please follow the same steps provided above to contact them. Check this link for additional reference: Update the payment method or info for your QuickBooks Online subscription.

I've got your back if you have additional questions. Please post them here any time. 

I am being stolen from as well. QuickBooks never return phone calls & makes it so difficult to cancel. I’m considering a lawsuit to shed light on QuickBooks tactics.

I have canceled my subscription for the past 3 months in a row. When I log in, there is no subscription, but I still keep getting charged.  You can never get in touch with a live person.  Absolutely the worst company to deal with.  I have used their other product TurboTax for 20+ years. I will no longer use anything from this company. Any company that just takes your money and will not let you talk to a live person is unworthy of my business. 

Hi Marcellon,

I would say the same thing if I were in your position, getting charged even after canceling a subscription. Let me help you get in touch with our QuickBooks Support Team to check the status of your subscription and your charges. They have the tools to do that. However, please know that they are only available on weekdays.

1. Click on Help and choose Contact Us at the bottom.
2. In the text box, enter something like Charge inquiry and click Let's talk.
3. Choose Start a chat.

If you have other concerns with your subscription, feel free to go back to this thread.

I have the same problem!! can't cancel...

Lets do a class action law suit???

reach out to me. I've three accounts, that I can't cancel for months

someone deleted your answers page. still can't cancel.

HELP!!

It has been our pleasure being part of your business, @artlam. Let me get the help you need to ensure you'd able to cancel your account. 

There are times that the browser stores frequently accessed data, thus causing some errors and/or unusual responses. To resolve the issue, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

Check out these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

Once a private browser is open, try to cancel your account again. You can cancel your subscription directly through the settings of your QuickBooks account. Here's how:

1. Click the Gear icon at the upper-right hand.
2. Choose Account and Settings. 
3. In the left menu, pick Billing & Subscription. 
4. Hit Cancel subscription, then Continue. 
5. Complete the short survey. 

Once your QuickBooks Online (QBO) account is cancelled, your data will be available in read-only access for 1 year from the cancellation date. 

However, if you're still unable to do it, you can contact our Customer Care Team. They can do it for you. To reach them, go to the Help icon  on your QBO account and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

I've also added this link to guide you along the way: Cancel your QuickBooks Online subscription.

In case you want to resubscribe in the future, here's a link that you can check: How to resubscribe or reactivate QuickBooks Online.

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

I am getting the exact same error message. I have tried canceling my account multiple times, in incognito mode, different browsers and on different devices! All give the exact same error message. I've also contacted customer support and they say "they cannot cancel your account from our end". WHAT??? 

That is absolutely unethical and is theft. INTUIT terms of service specifically state that I can cancel my service AT ANY TIME. I don't think this is a technical error, I think this is a scam. Quickbooks needs to be sued for misrepresentation. What kind of company can't cancel an account from their end??? Class Action lawsuit, ready?

Hello there,

I appreciate all the actions you’ve done to solve this issue. I also recognize the inconvenience of being unable to cancel your account using different browsers and devices. I’m here to turnaround this experience and route you to the best support team.

Failure of the customer's payment authorization is what results in the error code -81594. This will also appear if the system detects that the address is invalid or if you’re connected to a third-party app.

To fix this, let's make sure that the address listed on file is accurate. You’ll want to get in touch with your bank to confirm this. You also have the option to use a different payment method as an alternative. As for the third-party app, you’ll need to disconnect it.

If you tried using all the troubleshooting mentioned and you’re still getting the same results, it would be best to contact our Support Team again. Upon checking on our records, I can see that you have an open case under US region that our team are actively working on. Rest assured that there’s a progress and we’ll help you resolve this matter.

On the other hand, know that phone support is unavailable for our international users. Don’t worry, you can connect with our live chat support instead. I’ll show you how:

1. Go to https://help.quickbooks.intuit.com/en_IN/contact.
2. Choose QuickBooks Online.
3. On the Contact Us page, select a topic.
4. Click on the Start a Message button.

In terms of canceling your account, you’re the only one who can do that on your end. This is because we adhere to regulatory standards regarding the security and confidentiality of your data, as stated in the Intuit Terms of Service.

Furthermore, I've also added a link here to guide you along the way on how to cancel your QuickBooks Online subscription or trial. This includes details about downgrading and canceling depending on where you signed up for your subscription.

Lastly, if you decide to reactive your account, you can have this article handy to walk you through the steps: How to resubscribe or reactivate QuickBooks Online.

Let me know how it goes by leaving a reply below. I need to make sure you're able to cancel your QuickBooks account. I'll be around to help if you need further assistance.

Quickbooks are doing the same thing to me also. They have aggressively been taking money from me for four months (about $92 each month). When I call, the lady told me there's nothing she can do because the account has been terminated due to suspicious activity. But she does not know why they are still charging me. And she does not have anybody to refer me to. She can only recommend for an enquiry, which she does not know how long it will take.

It's August 2024 

I still can't cancel our quickbooks subscription

The option to cancell is still non-existant / hidden

Allinstructions are USELESS as there's simply no "cancel subscription" option anywhere.

Truly CRIMINAL by the entire Quickbooks establishement - to make it impossible for clients to cancel a subscription.

To the Qucikbooks team: keep all instructions, stop this gross global criminal theft & simply put back the option to "cancel subscription". 

It's August 2024 

I still can't cancel our quickbooks subscription

The option to cancell is still non-existant / hidden

Allinstructions are USELESS as there's simply no "cancel subscription" option anywhere.

Truly CRIMINAL by the entire Quickbooks establishement - to make it impossible for clients to cancel a subscription.

To the Qucikbooks team: keep all instructions, stop this gross global criminal theft & simply put back the option to "cancel subscription".