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Experienced Member

Automatic invoice matching

Why does QB not automatically recognise when an invoice has been paid?

1 REPLY 1
QuickBooks Team

Re: Automatic invoice matching

I'll help you with your invoice payment concern, Hannah2.

 

When you receive a payment, you'll have to manually mark it as paid in QuickBooks. 

Here's how:

  1. Go to the Invoices, then look for the transaction.
  2. Under the Action column, click Mark as paid.

Once done, it will be marked as Paid today

 

If you have Payments set up, QuickBooks will automatically recognize the paid invoices once the payment is received. I'd suggest checking the payment status from your Merchant Services account.

 

Please let me know if you have more questions. I'll be right here to help. Have good day!