Welcome back to our forum, @poll-park,
Typically, you'll be able to enter your payment information for a specific invoice when you click the Review and pay button.
However, our Payments Team recently updated the layout when a customer pays an invoice online. Part of the security update is when you open up the email, you'll need to download the invoice first for you to preview it.
Also, if the payment link becomes unavailable, it's possible that the email preference is set to Plain Text. Let's try checking your Account and Settings and see if there are changes made to your Sale Preferences. Follow the steps below:
- Go to the Gear icon at the top.
- Choose Account and Settings.
- Tap the Sales menu.
- Click the Online Delivery section.
- In the Additional email options for invoices drop-down, choose Online invoice.
- Select Save, then Done.
That's it! Please update me once you get to try the steps, @poll-park. I want to make sure you're able to get past this online invoicing issue. I'll be around to lend you a helping hand. Have a good one!
