Hi massage 4 u mobile servie, 

Thank you for reaching out on this. 

So that we can better answer your question, do you mind if I clarify with you that you are referring to updating your payment detail for your QuickBooks Online subscription and you would like to know when the payment would be processed, please?

Thank you. 

Thanks for your reply.

Is there an expected timescale for this issue to be resolved? This feature of QB is the most important one for me as I use it almost daily.

Thanks

My Business Checking from Chase isn't working. CAN YOU SOLVE THE PROBLEM ALREADY??!!!

Hi Toastman-

Without looking at the account, I can't determine why there is a disruption in your bank feeds from Chase. Please let me know a few items:

• How are you accessing QuickBooks Online, a browser, a mobile app? 
  • If you are using a browser, which browser? 
• Have you tried selecting Update on the Banking tab? 
  • If so, when the bank updates, are you seeing any error codes appear? 

Let me know. 

You can also reach out to us at 1800 046 038 for more immediate assistance and troubleshooting; we also have the option for you to get a callback. See instructions below:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the needed information.

Reply here with any clarification. 

-Christine

Hello Clever Claws-

I noticed no one was able to reply to you this past Friday, I would like to request you call in for more clarification, and more immediate assistance and troubleshooting to get you back to work ASAP. They will be able to look into your account and see where the disruption in the bank feed is coming from and screen share if necessary. Reach out to us at 1800 046 038. You can also get a call back by following the instructions below. 

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the needed information.

-Christine

Hi, 

Thanks for the reply.

A few messages ago on this thread we were told it was a known issue and now your response is to contact customer support despite my previous message about this having not worked??

As a business owner we don't have time to be messing around like this. Are QB Woking on resolving this issue with HSBC encryption  or not?

Hi there, Clever Claws.

I see you've been in contact with us multiple times to get this issue fixed. Since you already received an email saying your case has been closed and the same issue persists, I suggest contacting our QuickBooks Support again. They have the tools to securely access your account and perform a screen sharing to further investigate this.

Please check this article on how to add, match, or review your transactions to avoid double entries: Download, match, and categorise your bank transactions in QuickBooks Online.

Let me know if there's anything else I can do to help you succeed with QuickBooks.

---

@MadelynC wrote:

Hello Clever Claws,

 

We want to resolve this issue as soon as possible.

 

Currently, Intuit Engineers are working with HSBC bank to fix the coding issues in the online banking connection. Rest assured as soon this issue resolved, you’ll be notified.

 

Moving forward, you can visit this article as your reference to learn more about QuickBooks: Help articles.

 

You can reach out to us anytime if you need help.

---

Is there an update?

Hey there,

My bank feeds haven't been updating since 1 January. 

I've just tried to reconnect to my CBA accounts and after adding my bank login in details it sits at the connecting screen for a while then says:

Seems a few people on this thread are having the same issues and previous replies suggest QuickBooks has identified an encryption issue - is this being worked through and resolved?  When will the feeds be working again?

Hello  there, DCI_Daniel.

I appreciate you for providing detailed information on how you reconnect your Commonwealth Bank of Australia (CBA) accounts to QuickBooks.

Yes, there's an ongoing issue about bank feeds and our product engineers are working to get this fix as soon as possible.

To get updates, I'd recommend contacting our QuickBooks Online Support Team. This way, you'll be added to the list of affected accounts and be notified through your email once the issue is resolved.

You can always visit this website: https://quickbooks.intuit.com/learn-support/en-au/banking/assign-categorise-edit-and-add-your-downlo.... This link provides you steps to help you effectively manage your bank feeds.

Please feel free to reach out to me if you have other concerns. I'm just around to help.

---

@Rea_M wrote:

To get updated, I'd recommend reaching out to our QuickBooks Online Support Team. This way, you'll be added to the list of affected accounts and be notified through your email once the issue is resolved.

 Hi Rea_M, I did as you suggested but no response from the QuickBooks Online Support Team.  Says its 24/7 but no one is there.  Can you send a request to add me to the list of affected accounts?  It's quite annoying that I can't update information and will likely miss reporting because of it.

Hello, @DCI_Daniel.

We need to pull up your account and gather personal information so you'll be added to the list of affected users. That being said, we won't be able to do it here since the Community page is a public place that everyone can access and search for information.

At this time, I encourage reaching back to our support team to assist you further. You can set a scheduled callback or message an agent. The waiting time depends on the volume of customers trying to reach out to support.

To contact support:

1. Tap on Contact us from the Help menu.
2. Enter a short description of your concern under the What can we help you with? section, then click on Let's talk.
3. Choose a way to connect with support.

Let me know if you have any other questions. I'm always here to help. Wishing you a good one!

I'm moving to Xero because bank feed issues have been ongoing for almost a year.  It gets resolved then happens again the next month. 

This is obviously an issue with QB. We have not been able to get our feed to update since April 2020 and we are now in June. Been on the phone with QB and read through help areas. Clearly they aren't interested in fixing this. Going to have to find another program.

I can see how you want the automatic update to work, homebrewed.

We can refresh your bank's connection by manually downloading your latest transactions. But before we proceed, may I know what's the name of your bank? This is to make sure that this isn't an issue on the bank's side. Furthermore, you can follow these steps to fix the connection.

1. Go to the Banking menu or Transactions menu.
2. Select Update.

You'll also want to manually upload transactions in QuickBooks to get the older transactions from your bank. Please check this article: Manually Upload Transactions Into QuickBooks Online.

I have these banking help articles in case you have any questions about QuickBooks.

Feel free to let me know if there's anything you need. I'll always make sure to get back.

I have tried refreshing the bank. Please contact me direct to get my bank name.

I appreciate you getting back to us and performing the troubleshooting steps shared by my colleague above, @homebrewed.

I'd like to redirect you to the best support group available to get this addressed right away.

Since we don't have a direct way to contact you, I suggest reaching out to our Phone Support Team. This way, they can check on your account and your bank in a secure environment and investigate the connection of your bank to get this fixed. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

You might want to check out this article to learn how to match bank transactions: Categorise and match online bank transactions in QuickBooks Online.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and stay safe.

I've just gone through this whole thread and wow! Almost 1 year for this issue. Was hoping I could have found some sort of fix or update. 

Hey Shakiel,

Reviewing this thread, the primary issue regarding CBA feeds was a known investigation which was resolved some time ago. While we would be unable to advise if all these customers have experienced the same issue as each other and/or yourself, we would certainly like to assist - if you are seeing a specific error code on your Banking page, there are multiple articles that handle troubleshooting steps specific to the error you may see. As an example, this resource guides you on error 103 (incorrect credentials) and this one on error 324 (unable to locate the account with your bank). You can search the Community for the error code, or please feel free to reply back with more detail on the issue you are experiencing so I know where best to direct you for assistance. 

Between all of the different banks that are supported, and all of the connection requirements, there can be a number of different reasons that bank feeds can stop working - our Support Team also has tools that allow us to verify the cause of the issue and guide you to a solution, so the best option if you're unable to see the cause for the issue at all is to reach out to the team so that they can diagnose and resolve it with you. The causes can range from changing the internet banking login to security tokens to connection issues from our end, so the sooner that you reach out for assistance, the sooner we are able to initiate a resolution and raise it for a further investigation if necessary. We are here to help in whatever capacity we can and soon as we have more information from you we can take steps. You can reach Support on 1800 046 038, or by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

We look forward to hearing from you!

-Kass

I am having the same issue and it is August 20, 2020

Thanks for joining the thread, oazze.  I want to ensure this gets resolve for you. 

So that I'm able to provide you with the resolution, could you please verify the specific bank account you're having issues?

When having problems in Bank feeds, it can be resolve by doing a manual update so you can download latest transactions. 

Here's how:

1. In the left menu, click Banking and go to the Banking tab.
2. Choose the blue tile at the top for the bank account you want to update.
3. Hit Update.

Once done, kindly repeat the same steps for at least 3 times and another in the next 24 hours to allow the bank to regain its connection.

See the article What to do if you can’t find downloaded bank transactions for guidance on how to find missing entries.

Keep me posted how things go on your end. I'd be around to help.

103

Hi Julls, 

When dealing with a 103 Bank Feed error, it is usually in relation to the user ID or password is incorrect for the bank account you’re trying to connect. 

To get pas this error you are looking at three steps that can help resolve or identify if the bank feed may require further investigation. The three steps include:

Step 1: Confirm your sign-in info is correct
Step 2: Turn on third-party access if your bank requires it
Step 3: Enter your bank sign-in info in QuickBooks

For greater into these steps you can click here  to see. If you run through those steps and still unable to get your Bank Feed to connect please don't hesitate to reach out to our support team by clicking here .

Thanks,

-Steven

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@hello42 wrote:

Wow, this is really disappointing to read that this was happening back in May and I'm having this issue still now in September.

Xero is looking mighty fine right now.

---

Between having 1 bank feed problem, despite me updating, re-logging in and still getting oops something went wrong server error, to getting 'Something's not quite right, unexpected server error' when attempting to upload csv file for customers, to my un-actioned payment receipt issue by Quickbooks; Thread: https://quickbooks.intuit.com/learn-support/en-au/other-questions/how-do-i-edit-the-payment-receipt-....

I am really at the end of my tether with QBO and XERO is the next step away from this frustration... It's more expensive, but when it works, you're better off. Quickbooks do nothing, can't remember the last update notification I have received from Quickbooks.