Allow me to share some insights to help connect your Virgin account to QuickBooks, @rhipiercer-gmail.
Before that, may I ask if you received an error message when connecting your account with QuickBooks? We can perform some troubleshooting steps to fix this. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once you successfully connect the Virgin account to QBO, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
If you find you are still not able to connect if you can follow the steps in this article on fixing bank errors and let us know if that does not work for you.
Get back in here if you have further concerns connecting your Virgin money account to QuickBooks. I'm always here to lend a hand. Stay safe!
