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The options to pay with a credit card and debit card are readily available in QuickBooks, Denny. Let me assist you in ensuring that your customer can successfully process payments using these methods.
To ensure it works properly, we need to conduct some browser troubleshooting on your customer's end. They can access QuickBooks using the browser's incognito or private mode. Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If the credit card and debit card options appear in incognito mode, it likely means that there's cached data affecting their view. I recommend clearing their browser’s cache, logging back into their account, and then proceeding with the payments.
If the issue continues, I recommend contacting our live expert support team for additional assistance. They are equipped with specialized tools that can provide a deeper diagnosis of the issue.
Here's how to contact our live support:
- Sign in to your QuickBooks Online account.
- Click (?) Help at the top right corner.
- Enter your concern.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
You can visit this page for more details on the best hours to reach out: Support Hours.
Additionally, I’ve included an article that you may find helpful in the future for resolving common invoice and payment issues in QuickBooks Online. This resource will help ensure accurate financial records and smooth payment processing: Troubleshooting invoices and payments in QuickBooks.
We are committed to ensuring you have a smooth and successful payment processing experience using credit and debit cards in QuickBooks, Denny. If you require further assistance or have any additional questions, please don't hesitate to reply to this forum. We are here to help and will respond promptly.
