cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
rads
Level 1

After app update my journeys won’t clear even after review/swipe.

 
1 REPLY 1
katherinejoyceO
QuickBooks Team

After app update my journeys won’t clear even after review/swipe.

Thanks for visiting the Community, @rads

 

There are times that mobile apps behave unexpectedly due to data stored in the cache. To remove its cache make sure you're connected to a Wifi, then follow these steps below:

 

Android

  1. Go to your device's Settings.
  2. Select Apps (varies by device) 
  3. Click QuickBooks app from the list.
  4. Select Storage, choose Clear Data.

 

iOS

  1. Go to Settings, then choose General iPhone Storage
  2. Click the app that's taking up a lot of space. 
  3. Select Offload to free up the storage without deleting the documents and data for the app.

 

Once done, restart your device. Then, uninstall and reinstall the app. 

 

For future reference, you can also read through our help article: Manage favourite locations in QuickBooks Self-Employed. This will help you learn how you can pin your frequently visited locations so you can quickly review them. 

 

Let me know how it goes for you after following the quick steps in fixing your app-related issues. We're always here to help in any way we can. 

Need to get in touch?

Contact us