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handymanpaul
Level 1

After updating my QuickBooks app on my iPhone

 
5 REPLIES 5
AlexV
QuickBooks Team

After updating my QuickBooks app on my iPhone

Hello handymanpaul!


I'd like to know more about how I can help you. Is there a problem after updating your QuickBooks Online mobile app?


I'll appreciate it if you can provide more details. Leave a reply below and I'll respond again.

handymanpaul
Level 1

After updating my QuickBooks app on my iPhone

Yes it’s a QuickBooks mobile app on my iPad & iPhone, both have been working fine until recently when I received an update. For example if I select a customer and go to their details when I come out to return to anywhere else I’ve lost the return arrow to exist. My only option then is to close down the app and start again every time. Also on my dashboard I have lost the option to select current financial year on profit & expenses 

Giovann_G
Moderator

After updating my QuickBooks app on my iPhone

Thanks for providing additional details, handymanpaul.

 

I'll assist you in getting the app up and running.

 

The app's cache sometimes can cause the application not to function well. Let's run some troubleshooting steps to fix this. You can start by clearing the application's cache files. This will help in resolving the issue and refreshing the system.

 

  1. Go to Settings and click Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, hit the Offload App.

 

Once done, restart your mobile phone. Then, you can go back to the customer details and try to see if you can now exit from there. If the issue persists, uninstall and reinstall the QuickBooks mobile app to further isolate.

 

For future reference, I've included the following article to assist you in managing your customer information: Edit your customer details in the QuickBooks Online app.

 

Don't hesitate to reply if you need further assistance with the mobile app or QuickBooks Online. We're more than happy to help you again.

handymanpaul
Level 1

After updating my QuickBooks app on my iPhone

I’ve tried both and still having the same problems :slightly_frowning_face:

MJoy_D
Moderator

After updating my QuickBooks app on my iPhone

Thank you for getting back to us, @handymanpaul.

 

Since you're still having problems after trying those steps, I suggest reaching out to our Customer Support team. They can check the account in a secure environment and help you resolve it.

 

Here's how to reach them from the app:

 

  1. From the Menu ()tap the question mark icon at the upper-right corner of the page.
  2. Click on the Help & Support under the Help & Feedback page.
  3. Tap on Contact us under Help & Support.
  4. Type -in a short description of your concern under the What can we help you with? window, then click on Let's talk.
  5. Choose a way to connect with support.

 

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

Here's more information on what you can do in the app: QuickBooks Online app overview.

 

Let me know if there's anything that I can help with your mobile app. I'm always glad to help in any way I can. Have a great rest of the day!

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