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Everything you need to know about banking in QuickBooks Online - Discover more
SianLej
Level 1

All information has disappeared from the app

 
1 REPLY 1
jamespaul
Moderator

All information has disappeared from the app

Hello, SianLej, 

 

I'm on the case to help you fix your missing Self-Employed information. 

 

Make sure you're logged in to the correct Self-Employed account. This might be reason why you're unable to see all of your information in the app. 

 

When logging in, ensure that the autofill feature displays the correct account information. If not, manually type the credentials. If you're having issues logging in, tap on the I forgot my user ID or Password link on the login page. . 

 

Also, make sure you're using the updated version of the app. This can prevent issues such as data not showing up properly. 

 

You can uninstall the app and reinstall it again. The latest versions can be downloaded from the app store. Get the links from this page: https://quickbooks.intuit.com/uk/mobile-apps/.

 

After getting all of the information back, start working on your Self-Employed account again. Also, if you need help categorising your transactions, this article can help you out: Categorise transactions in QuickBooks Self-Employed.

 

Our team is always available in the Community. If you have more questions about your Self-Employed account, do let us know. We'll get back to this thread and help you out. 

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