Thank you for bringing this to our attention, @TLBplumbing. We prioritize your experience by ensuring a streamlined transaction process in QuickBooks Online. Let me assist you in resolving your concern.
I'd like to gather more information about the issue you're facing. Could you please let me know which activity you're performing in QuickBooks? Are you referring to accepting transactions on the Banking page? Any additional details you give will help me provide appropriate instructions.
In the meantime, let's refresh the application to determine the problem. QuickBooks system periodically exhibits strange behavior due to sync or latency issues. It's the same as clearing the cache from your web browser.
For iOS:
- Go to the Help menu.
- Select Reset App Data.
- Click on OK.
For Android:
- Proceed to the Home menu or tap the three dots in the right upper right corner.
- Tap on Settings.
- Select Refresh Data.
- Click on Yes.
If you still have the same issue after refreshing the data, you can uninstall and reinstall the app. Then restart your phone. Refer to this article for the steps: uninstalling and reinstalling the app.
I'm also adding this article to help you resolve common errors in the QuickBooks Online mobile app: Fix common errors in the QuickBooks Online mobile app.
Moreover, read this article to learn which QuickBooks Online mobile app features support on mobile devices: Compare mobile app features.
You can rely on me for any assistance with your QuickBooks App or other transactions. I'm committed to helping you achieve your goals within the program, and I'm available 24/7 to assist you. Have a wonderful day!
